Chick-fil-A Reviews Summary

Service Speed

Pros:

• "So fast! They were extremely busy and somehow our order was taken and received in less than 10 minutes!"
• "Incredibly fast and well organized. Regardless of line length, you are likely to get your delicious hot fresh food within minutes."
• "Great experience based on service, pace of getting food and overall efficiency."
• "This location specifically does a very good job taking orders through both pick up and in line. Fast, fast."
• "I was In and Out in Less than 5 MINUTES...Food was FRESH and Delicious..."
• "Remarkable staff. Professional, swift, and friendly facing down hordes of hungry New Yorkers and their delivery service providers."
• "Whether you order from the app or in the restaurant, this establishment offers very speedy service."

Cons:

• "Everytime i come to this location in the morning, there is always a long wait."
• "These workers have NO sense of urgency."
• "Pick-up at this place is terrible during meal time."
• "10 minutes in line to order is not fast food."
• "Morning staff horrible. I asked for an egg white sandwich. They left the regular egg with yolk and added a separate egg white. Yes.. 2 eggs!! Who does that🙄"

Food Quality

Pros:

• "Food was delicious and hot; what I expected."
• "The food was great, order was fully forefilled, no complaints there either."
• "The food was delicious."
• "Food is great and had no issues with taste and quality."
• "The food tastes great, as expected for Chick-fil-A."
• "Food, of course, was excellent."
• "Still the most tender and well-tasting fried chicken strips I've had at a fast food place."

Cons:

• "Waffle fries where soggy, chicken nuggets were gummy when I chewed them."
• "The peach milkshake was good, but my chicken strips came out cold."
• "Medium fry was not full and cold, 12 ct nuggets were hard and greasy."
• "The food was subpar."
• "The sandwich was cold, the condiments not so great but the worst was the bun: it completely disintegrated in our hands."
• "The fries were soaked in grease, which of course means they weren't crispy."
• "Food never tastes fresh. Fries are never crispy and always taste like they were made the day before."

Customer Service

Pros:

• "Riley was amazing! She went above and beyond throughout my experience dining at Chick-fil-A."
• "The help was terrific."
• "The workers are very pleasant and welcoming."
• "Very very nice.. Quick and smooth... Food was on point!"
• "The cashiers are very patient."
• "They are ALWAYS courteous, they are always nice and you can tell the workers enjoy their job."
• "All the staff was so positive and cheerful and made me smile and laugh."

Cons:

• "Horrible service specially some employees are very rude."
• "If I could give this location 0 stars I would... I felt like they weren’t willing to correct the issue and were just trying to get me to leave."
• "The cashier would NOT serve me despite me explaining why I needed it -- it's literally life or death."
• "The short young lady with glasses and braids had a horrible attitude with me."
• "I asked the guy with the bald head and the receding headline if they sold fish at that location he was harsh with his delivery."
• "I received the worst customer service I ever had at any other location before."
• "Brittany was extremely rude and seemed to push me away from the restaurant."

Cleanliness & Facilities

Pros:

• "Place is clean for indoor eating."
• "Large, clean, spacious fast food chain restaurant."
• "The large eating area is on the 2nd floor. It was clean especially given that it was towards closing time."
• "Even the bathrooms were in decent shape."
• "The seating area is nice and clean."
• "Service is good, and is always clean... dining room is actually very spacious too!"
• "Restaurant is clean, well laid out, and has ample seating."

Cons:

• "If the bathroom is not cleaned how can she expect all the public and employees not to have an increased chance of covid exposure."
• "The lady who was cleaning the tables upstairs basically swiped the dirty food at me."
• "This is the second time I go into this restaurant and there bathroom has no soap to wash your hands."
• "Great place to go if you're a superfan of foodborne illness."
• "This Chick-fil-A I found hair in my spicy chicken deluxe."
• "I don’t know his name but one of the hosts is extremely rude and he seems to always have an issue when I come in."