Gyu-Kaku Japanese BBQ Reviews Summary

Service

Pros:

• "Exceptional service by Lexa. Very attentive and came to check on us regularly."
• "The staff was friendly and helpful."
• "Service was excellent - smiling faces even when the restaurant was packed and they were so busy!"
• "Had a fantastic time with Palvin. He was a wonderful server and the service from the team was also great."
• "The servers were attentive in terms of taking away dirty plates, changing the grill, and especially the beverages."
• "Service was amazing! They were so welcoming and polite and thoroughly explained how long to cook everything."
• "The service from the host and server were very good."

Cons:

• "There was barely any service and the whole meal was super rushed."
• "Service is terrible. Go spend your money elsewhere!!"
• "The server had a terrible attitude and made the experience horrible."
• "We ended up having to pay a ridiculous tip (~27%) despite the lackluster service."
• "Service during lunchtime is a bit slow."
• "Server changed in the middle of the meal. Very slow service."
• "Service was a little disappointing, we were seated late despite having a reservation and our waiter was a little condescending when we were confused with the menu."

Food Quality

Pros:

• "The S'mores you make at the end are enjoyable too."
• "Food was well portioned and amazing."
• "High quality Wagyu A5."
• "Food was delicious and our server was great."
• "The food was fantastic and made sure of allergies or any food concerns."
• "The energy feels lively for the early evening into the night and the food tasted great!"
• "The food is delicious and the setting is very lively."

Cons:

• "Food taste is normal. But the food is way overpriced for the amount and quality of food you get."
• "It seems like you pay a lot for a little spread out portions."
• "Food was okay. Overly salty."
• "All dishes were good but salty."
• "The food quality was not good. The steak felt like mush and the fried chicken seemed to be a little gray on the inside."
• "The different meats tasted roughly the same but texture differed significantly."
• "The food was good although they ran out chicken in the middle of the day which is why it gets 4 instead of 5 tbh."

Atmosphere

Pros:

• "The atmosphere is casual and fun."
• "Amazing experience from entry to exit."
• "The atmosphere was great, nice decor and had a nice wooden theme like old school Japanese spots."
• "The atmosphere was very nice."
• "The atmosphere of the place is very nice."
• "The atmosphere overall was very inviting and calm setting."
• "Everyone was really Friendly and attentive and the food and experience was one to remember."

Cons:

• "Also, they never let you get seated early or before your reservation, and no one else I’ve seen has walked in here without one."
• "It was empty when we got there, and she still didn’t seat us."
• "The lighting is perfect, nice and dim so it feels fancy."
• "But I feel like it's beginning to look old or worn down."
• "The ambiance is busy, but not overwhelming that you feel suffocated by the environment because you are seated in a booth that gives a sense of privacy."
• "Very busy during happy hour."
• "The manager and waiters are super impolite. They are also racism."

Value

Pros:

• "This restaurant is pricey, but worth it."
• "They have great price for happy hour but note that it's until 6pm."
• "I recommend going during happy hour, which makes the price of the drinks really worth it if that is something you enjoy."
• "It's a bit pricey but totally worth the cost and experience."
• "The premade sets were very modestly priced for amount of food you get, especially for new york pricing."
• "The prices were very reasonable and we left feel full and very satisfied."
• "The food is delicious. This is a very affordable restaurant, which I would recommend to everyone."

Cons:

• "They don't treat pick up order customer as customers."
• "Expensive. And kind of leaves you wanting a Big Mac afterwards because the portions are so dainty."
• "The reason for the 3 stars was that there was a piece of aluminum string from a scrubbing brush in our food that actually made it into my wife’s mouth."
• "Only reason why I'm giving it a 4 is cause I don't usually go places where I cook my own food and still do not prefer to."
• "Tbh the drinks are not worth $10 (because of size)."
• "Would be nice to have the Happy hour on weekends."
• "Food overpriced."