Marlton FSU Reviews Summary

Category: Fast food restaurant

Address: 220 NJ-73, Marlton, NJ 08053, USA

Phone: +18569854391

Rating: 4.5
based on 134 reviews.

Customer Service

Pros:

  • "Just another Chick-fil-A with perfect customer service and efficient drive thru. Biscuits and juicy chicken."
  • "The staff was friendly."
  • "No matter what I order or how busy this place is my order is always correct."
  • "Service is always prompt and the staff is courteous."
  • "The staff were friendly, professional, efficient, and went around to every table and treated everyone like a guest....not a customer."
  • "The staff were awesome! I’d like to come often especially when going for my appointments."
  • "Their service was good people were very friendly and they also walk around to see how they could help you in any way was very impressed."

Cons:

  • "Under new management you can tell the staff does not want to be there; visibly seen by expressions and lack of motivation you normally receive at other locations."
  • "Employees are rude, trying to tell her what I wanted and she’s over talking me."
  • "They have an extremely rude Manager named Carl, who refuses to fix your order if there is a mistake with it."
  • "Now usually the Chick Fil A staff is very kind and friendly but today everyone was rude and unhelpful."
  • "Waited in line while a chick fil a employee made conversation with an employee who was off the clock in the drive thru."
  • "The service and organization was horrible!"
  • "Probably the slowest Chick-fil-A location I have ever visited, and I can’t really figure out why."

Food Quality

Pros:

  • "The food was hot and fresh."
  • "The only restaurant your food is delivered exactly how it is advertised on tv & billboards!!!"
  • "The food is always delicious. Very fast and friendly service. The restaurant is very clean and the condiments are very organized. Delicious lemonade, hot food and a good value."
  • "The hash browns were amazing."
  • "Chick-fil-A far exceeds the taste, texture, look, and smell of any of the other places that I tried."
  • "Order was filled quickly and everything was delicious."
  • "The food was just as every other Chick-Fil-A."

Cons:

  • "I do not recommend going into this Chick fil-A! I only ate there once and immediately, I ended up getting severe food poisoning."
  • "Fries were undercooked and were too salty."
  • "Small food portions is the only downside of this place."
  • "The sandwich, biscuits with chicken, were dry and tasteless."
  • "The food isn't good. Everything tastes undercooked and the place smells weird."
  • "The chicken was unusually greasy."
  • "The chicken was soggy as if it wasn't cooked properly."

Cleanliness

Pros:

  • "Inside, the tables are clean and workers are always helpful carrying trays and getting refills."
  • "Play place was clean for the kids."
  • "It's unbelievably clean."
  • "The play area they have for kids is kept clean."
  • "The restaurant was very crowded yet clean."
  • "Everything is kept clean, like most Chick-fil-A's."
  • "Very neat & clean store."

Cons:

  • "Quite possibly the most confusing Chick fil A I’ve ever been to."
  • "That closed room can get pretty loud if you are sitting close."
  • "There is a layer of grease on practically everything - the tables, the floor, the seats."
  • "For a Chic-fil-a, the service is below average and the kids play area is not kept as clean as I'd like to see."
  • "This location is a PITA. They often forget forks or napkins or the sauce I selected in the app."
  • "For a Chic-fil-a, the service is below average and the kids play area is not kept as clean as I'd like to see."
  • "Really sad this location still has their play zone area closed as of this post."

Efficiency

Pros:

  • "Very impressive. Thanks to all employees who serve at this Chick-fil-A !"
  • "Very busy and very efficient."
  • "Drive through line is always packed, especially after Covid, but they have handled the traffic extremely well and the line moves fast."
  • "Always great service at this Chick Fil A store."
  • "Very friendly atmosphere, good food, and although there is always a long line, they process customers promptly."
  • "The drive thru is organized and moves quickly despite the long lines."
  • "Great location. Most chick-fil-a’s are run well and this one is no exception. Friendly workers who are professional and get your order accurate the first time."

Cons:

  • "Last place to go! Was told today they no longer honor military or police or firefighters discounts!"
  • "This Chick fil a does not know how to prioritize correctly."
  • "Waited over 45 minutes for 2 spicy chicken sandwiches and a 4 piece nuggets. Ended up with a regular chicken sandwich."
  • "Keep in mind that lunchtime and dinnertime are very crowded, so try to go at off hours if possible."
  • "Very crowded at lunch time good luck finding parking and the drive thru is always wrapped around the building."
  • "Chick-fil-a provides a consistent experience every time you go however I'm deducting a star since the wait at the drive thru exceeded 10 minutes this morning."
  • "Just be careful during peak like lunch or dinner - tons of fundraisers during the year for schools and clubs so wait can be pretty crazy inside and drivethru."

Value

Pros:

  • "You pay a lot. You get what you pay for, that includes exceptional service even in long lines."
  • "The food is good, the staff is polite and friendly and the prices aren't that bad."
  • "Great fast food chicken best around excellent customer service the best."
  • "The food is good and fast, the salads are fresh."
  • "The bun was just big enough to hold the ingredients in a good way."
  • "Excellent quality food, very neat & clean store, and the best customer service over all the others."
  • "Great service, food and atmosphere all around."

Cons:

  • "I will never visit this restaurant again."
  • "I don’t usually write reviews but I can’t let this slide. I get their busy and all but at least fill my fries up to the amount they are supposed to be."
  • "WHY DO THEY NOT HAVE FISH AT ALL LOCATIONS.#irritated"
  • "The prices are a ridiculous but food is great!"
  • "Worst service at any location in the area. They mess up simple orders every time."
  • "Paid $7 for a grilled chicken deluxe that was about 50% filled piece of chicken update on 4/19/22."
  • "I pay too much to be disappointed."

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