Berlin Cross Keys Road FSU Reviews Summary

Customer Service

Pros:

• "I must say, this Chicfila is clean, well managed and has awesome customer service!"
• "The gentleman who took my order was very pleasant."
• "Cashier Brody delivered exceptionally great customer service."
• "The staff at this location is very helpful and friendly—feels like another home."
• "Employees were very friendly and helpful."
• "Always smiling and confident employees."
• "The service at this establishment is fantastic that people are always friendly and courteous and extend the great deal help whenever you're there."

Cons:

• "Customer service is horrible every time I go to this location."
• "You order your food inside, and they still get your order wrong, then when you go back to correct the issue, they act like they do nothing wrong, and give you an attitude about it."
• "Every order has been wrong and Jackie the cashier at the drive-thru window does not make my experience any better."
• "Also the lady who took my order was quite RUDE while examining my ID!"
• "I kindly let him know that this was not right and is there any way I can be compensated for their mess up, and this rude guy says we don’t have free food to give away."
• "Terrible service. No area to park for handicapped."
• "This place is Rude To The Workers... The Managers and the Owner has Older ladies and young workers outside in the pouring rain and in the freezing cold to deliver food to cars."

Food Quality

Pros:

• "The chicken sandwiches are almost to die for."
• "Chick-fil-A's nuggets are THE BEST."
• "Heavens, those nuggets are sooooo good! The sandwiches are excellent as well."
• "Delicious chicken nuggets and so is the Polynesian dipping sauce!"
• "The food was fresh and hot."
• "The food is always good."
• "Always Fresh Food, Quick, Reliable Fresh & Hot Fast Food!!"

Cons:

• "I was disappointed to open my salad to find wilted lettuce, old tomatoes and no chicken in my salad!"
• "Chick-fil-A, is a quick and easy in and out, fast food at its greatest, however for the 2nd time I have ordered the Nugget chicken they seem to be over salted."
• "Although all the food was delicious, like always, somehow they messed up our order."
• "Our first time at this location, the food was cold, lemonade was watered down."
• "The lines were super long and once I received my food it was lukewarm."
• "When I took out my chicken sandwich, there was a bug smushed into the bun."
• "Then my order came out cold. Didn't taste fresh at all."

Facility Cleanliness

Pros:

• "But once inside, we could see an extremely clean restaurant."
• "It's always a pleasant experience and clean facility."
• "The restaurant and restrooms were clean, food was exactly as ordered and served in a reasonable amount of time."
• "Very kid friendly. The cleanest chick fil a ive been to and that's very important when you have a toddler!"
• "Inside, in the rare moments I go inside, is always clean."
• "The restaurant even though super packed was still clean!"
• "This is (was) the cleanest, most-professionally run Chick-fil-A I've ever been to."

Cons:

• "The parking lot is a mess. With drive thru taking up the one whole side. Parking is very limited and not a good place to in side."
• "Place is dirty and very unwelcoming."
• "Usually this location is grade A, but today was not that day. Behind the counter was a mess."
• "This was the first time I came to this Chick-fil-A it's very busy which is good but I bought my granddaughter to play in the kids department and she went in with nice pretty clean socks and shorts and came out really really filthy."

Service Efficiency

Pros:

• "Drive through extremely slow today."
• "Great service! Has by far the best drive thru method of any fast food chain."
• "The drive through line was really long, so they sent some people out with iPads to take orders of those waiting in line."
• "They moved the line quickly and even the food order was right!"
• "For as busy as Chick-fil-A gets, they really do a great job getting you through the drive-thru quickly."
• "Always a line at the drive thru no matter what time of day, however it moves quickly. Never a long wait."
• "Chic-fil-a has a great set up. Quick service, the workers are respectful and your order is ready!"

Cons:

• "I hate when they close both drive thrus then open it when I'm 1 car away in line."
• "Entrance and drive thru lanes are blocking each other causing major backups."
• "Too slow at drive thru to pick up breakfast mobile orders."
• "When I went, it was super crowded and I thought it was going to take long, and as usual, it was a breeze."
• "I just arrived at 9p. The green light in drive thru was still on and the drive thru line was packed with cars. But I was turned away and denied service claiming they were closed."
• "Sometimes they get backed up and make you sit and wait for them to bring your order."
• "Ordered online 20 mins before I got there and still waited at-least 20 minutes my order."

Order Accuracy

Pros:

• "The sandwiches are reasonably priced, and the rewards program offered through the Chick-fil-A app are a nice bonus."
• "I have never been charged incorrectly, and extremely rarely get the wrong order."
• "Every part of their service is on point."
• "The service was fast, friendly & accurate, and the food was, as always, delicious."
• "I just wanted to thank Hope and Ryan for everything that they did for us yesterday. We accidentally left our debit card at home, and they provided us with a free meal."