McDonald's Reviews Summary

Category: Fast food restaurant

Address: 1118 Main St, River Edge, NJ 07661, USA

Phone: +12014899216

Rating: 3.7
based on 116 reviews.

Service

Pros:

  • "Great customer service. Had a line out the door, but got my food in less than 15 mins."
  • "The customer service is always very good. They are efficient and friendly."
  • "The young man that took my order was excellent. He even took the time to find out if their McGriddle sausage is made of pork since I had a concern."
  • "Picked up a happy meal today through the drive thru and had a very good experience."
  • "Exceptional, Outstanding, Excellent service here at the new McDonald's."
  • "Friendly staff that will bring the food to you if you dine in."
  • "The young man in the drive-through was polite, apologized, and fixed the order quickly."

Cons:

  • "Employees have a bad attitude on top of that bad service, food was so salty."
  • "Extremely rude and unprofessional. I'm ordering food and pausing in-between to scan the menu and i keep getting asked if im done."
  • "Terrible service and the staff is extremely rude."
  • "The lady at the drive through was very rude. Clearly has anger issues and shouldn’t be working in customer service."
  • "Long wait, disorganized kitchen and the general manager is extremely rude and nasty!"
  • "By far the slowest McDonalds in America."
  • "The most unprofessional environment I have ever found myself in and I do not recommend this location management was extremely rude and unhelpful."

Food Quality

Pros:

  • "Their food has standard McD taste. Orders usually come out on time, without much delays."
  • "Food tastes like it should!!! This location was pretty bad for decades from a taste and quality perspective, not sure what happened but they are now one of the best in the area."
  • "The food came out nice and hot and at a relatively good pace."
  • "I swear the burgers here are better than other locations (juicy, cooked to order maybe, not overcooked and dry)."
  • "Ordered curbside twice and food as delivered to car hot and very fresh."
  • "Mce dees better then burgerking french fries are the best no other fastfood place compares."
  • "Perfect for a quick meal for yourself and children, I like that they now give some options for the kids meals like apples instead of fries."

Cons:

  • "the fries and nuggets were overcooked, like they haven't changed the oil for a while, very greasy too."
  • "We eat here often and every time the rolls are so stale and the fries are cold."
  • "I ordered a quarter pounder meal large but the fries came out half frozen."
  • "You know this is my go to place and I love coming here BUT recently been VERY DISAPPOINTED. when I order to pick up inside they take like 30 minutes max. Fries are never salted too."
  • "I found a hair in my fries as that threw me off disgusting never go back here again that threw me off eww."
  • "The last two times I have gone here, my burger was raw."
  • "Got cold soggy fries, they charged me for honey mustard."

Facility & Operations

Pros:

  • "When fully open, it’s one of the nicer McD in this area."
  • "This is a smaller establishment (+ drive thru), with about five tables, so it may not be suitable for groups of more than four-ish people. But perhaps that's why it's manageable and is therefore surprisingly really clean."
  • "The double drive-through lanes help process the morning crowd a little faster. This is a newer Mcdonald's, so the inside and restrooms are also pretty clean."
  • "This location in river edge is freshly renovated with two drive through windows."
  • "Recently revamped cosmetically (tear down and new construction), now has a more efficient drive thru, making it very convenient to grab and go."
  • "Nice new McDonald's at an old location. Modern design so the counters are low, there is a kiosk to place your order."
  • "Newly renovated, bright and clean."

Cons:

  • "It’s says online that 9 weeks ago it was updated by business they were open 24 hours and I wasted my time and gas coming here to find out they are closed."
  • "Drive through experience is horrible every day at 330pm I purchase a 4 piece happy meal, and every time the employee's forget something."
  • "Disappointed with this McDonald's after the remodeling they made the inside smaller than it was originally."
  • "App and Google says dine in options are available, and all the McDonald’s I’ve been to, have reopened their dining room since the pandemic except for this one."
  • "Update 2023: they did another small renovation and removed the self-service beverage station. Disappointing."
  • "THEY ARE NOT OPEN 24 hours. Google says the business confirmed they’re open 24 hours last week but this is not true."
  • "They do not sell anything without the car at Drive through when lobby is closed at 11 PM."

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