Pull The Pin Reviews Summary

Customer Service

Pros:

• "Tom and Dan take customer service to a new level."
• "The guys working were extremely helpful, knowledgeable, accommodating and just flat out professional."
• "Dan at Pull The Pin gave me a wonderful fitting experience with honest, informative feedback."
• "They always provide great advice and prioritize their customer first."
• "The entire staff is kind, knowledgeable, and ready to help."
• "These guys are top notch on everything."
• "Dan, Matt and Sawyer were super helpful and showed their knowledge throughout the process."

Cons:

• "Got turned away. I’m a newer player. I went in and explained I’ve played a few times and was looking to put a bag together for the first time. Got told I need to go online and pay for an appointment to get helped or alternatively that I should go somewhere else."
• "Went to buy a driver, I knew what I wanted, but all the guy wanted to do was sell me the latest most expensive driver they had."
• "They even insinuated that since I could not produce a receipt, I may have been lying about my purchase."
• "The head came off the shaft of the 3 wood on the 4th time he used it, and Golf Etc. wanted me to pay for the repair."

Fitting Experience

Pros:

• "Had an amazing time with Dan and team while getting fitted for new clubs!"
• "I was able to try basically all of the major new releases and finally found the correct shaft for my swing."
• "Sawyer did a driver fitting for me, and it did not disappoint! These guys are knowledgeable and efficient."
• "Dan helped me choose the right set of irons by having me swing through with different types of irons until we had a perfect match."
• "I got fitted for my irons here a few months back with Matt. He listened to my feedback, looked at my numbers, and put me in every setup that might work until we found the perfect combo of club head, shaft, and lie angle."
• "Dan was patient and listened to my thoughts and concerns about the clubs I was trying."
• "Dan showed me which irons I was hitting most consistent, which happened to be Mizuno Pro 245."

Cons:

• "Bought new grips about two months ago settled for something I really didn't want was assured that I wouldn't have problems after 4 rounds I had blisters on my hand from grip twisting in my hand."
• "They want to charge me 5.00 per club to take off the bad grips."

Product Selection & Pricing

Pros:

• "Also catch them at the right time for a great deal."
• "These guys don't pressure you into buying anything."
• "Got a new driver, 3 wood, putter, and re-gripped my current set of irons for a very reasonable price."
• "They offer A LOT of options to choose from."
• "Just picked up last years mizuno jpx 900 driver for a hundred bucks!"
• "I traded in my old clubs for a more than fair price that they applied to the purchase of my new clubs."
• "They have a wide selection of equipment from all the major brands."

Cons:

• "Back to buying all my clubs online I guess."

Atmosphere & Engagement

Pros:

• "The atmosphere in the shop is definitely shaped by their love for the sport."
• "Great atmosphere, positive energy, and most of all very knowledgeable!"
• "Tom and the guys have created a welcoming and easy going atmosphere."
• "The process was warm and welcoming!"
• "This place is great. Great customer service. The shop looks awesome."
• "Shopping for golf gear can sometimes feel intimidating, but there is none of that at PTP."
• "The knowledge and patience of the team at PTP was warm, fun and refreshing!"

Cons:

• "A little more engagement would have made for a 5 star experience."
• "I could’ve used more discussion with the fitters about their thought process."