"Finally a location that actually gives the correct portion, rice fully cooked, chips that you can taste that hint of lime, meat not burnt as well as the veggies."
Cons:
"Order was completely wrong. Biggest problem was that I can't eat gluten, I get very sick if I do."
"Order was completely wrong."
"No longer using online orders for this location."
"I ordered 4 bowl. When I go there the order was not ready I have to wait 30 min."
"We have ordered online three times from here, and twice they have missed ingredients."
"TWICE I ordered from this restaurant and TWICE my order was incorrect."
"Every time I order off the app. They always seem to mess up my order."
Service
Pros:
"The staff here was pleasant."
"Had great, and fast service."
"Store was clean and service was prompt, so credit where it is due."
"Andrew M is one of the best customer service providers at chipotle in secaucus, always making jokes and make the experience amazing and joyful!"
"Always a positive experience here. If there is ever anything wrong they are quick to address and fix."
"The service was phenomenal. Nice staff indeed."
"The staff were amazing. They were fast, friendly, and they made an amazing burrito!"
Cons:
"So I ordered my food at 2:50 and didn't get food until 3:20 the order time was for 3:00."
"The cashier was very nasty with an attitude!"
"Very very poor service, jose he give me very bed service. He is very rude."
"The manager and the staff are rude and a disservice to customers."
"Chipotle in secaucus truly lacks in service."
"Workers are rude."
"Called Chipotle corporate and they IGNORED my complaint."
Food Quality
Pros:
"They give very generous portions!"
"WOW! I cannot believe how fresh and tasty the food is at Chipotle. Service is excellent, and food comes out fast."
"The food is good and always fresh."
"Such a basic concept but it's so delicious."
"Food is fresh and served hot, having a good beans, chicken, steak on top of rice with tortillas."
"Had the bowl with chicken and all the fixings. Everything was flavorful and delicious."
"Food was Great. Very Busy. Food was Fresh and Hot."
Cons:
"No wonder chipotle has such a bad rep now."
"our food was cold."
"Their rice is completely undercooked, it's hard and hurts to actually eat."
"The chips weren't warm."
"The nachos were soggy and the food was not appealing."
"Sometimes they served very soggy veggies."
"The food is blend."
Facility and Location
Pros:
"Great Location."
"Store was clean and service was prompt, so credit where it is due."
"Easy to get to from local hotels in the area."
"The location is nice."
"Its spacious, clean and quick service."
"Great location, especially for ordering ahead."
"Building was Modern and up to date."
Cons:
"parking is a little tough."
"The space is limited and poorly arranged. The seats and tables are small and requires some walk from parking lot depending on where you get to park."
"The place was also a pigsty by the fountain with a huge mess with food everywhere it looked disgusting."
"Could have used a little more cleaning. Trash piled up at the one trash can."
"The hours posted online for Chipotle Secaucus says you are open until 10 pm. That is not true, you are only open until 7 pm."
"This chipotle if it’s not the service it’s the lack of sanitation."
"The floor on line was super sticky and clearly needs to be clean."