Ray Catena MINI of Westchester Reviews Summary

Customer Service

Pros:

• "So happy with my experience at Mini of Westchester."
• "Patrick was super helpful, responsive, and a pleasure to work with."
• "Mark in the service department was so kind, and helpful... customer service and the parts department staff was amazing!"
• "Patrick Forman was wonderful. He was very knowledgeable, personable and approachable and made the whole process a great experience."
• "Everyone at the dealership is very courteous, and Patrick was very quick to respond and help us locate a vehicle appropriate for our needs."
• "Patrick Forman sold us our vehicle and was a pleasure to work with."
• "Patrick Forman once again made our MINI purchase hassle free and a truly enjoyable experience."

Cons:

• "We've probably visited all the Mini Cooper dealerships in the area trying to secure a good deal, but the one in Westchester was by far the worst in terms of customer service."
• "He even told me to shop somewhere else.🙄 His attitude made me really uncomfortable."
• "The dealer had messed up with the name on the registration... and did nothing about it."
• "I had to wait 45 minutes for a service member to be available just so I could sign for dropping it off."
• "The first guy I talked to was sassy and patronizing."
• "So I dealt with a few mini dealerships around the tri-state looking for my mini and they all turned me off."
• "I made an appointment, and was assured the car would be ready for test drive. I arrived on time, and my salesman could not be found anywhere."

Sales Experience

Pros:

• "If you are looking for the best price and a smooth and quick purchase, then Patrick is your man."
• "Patrick went the extra mile finding every discount for which we were eligible."
• "Patrick found the exact vehicle we were looking for. We appreciate his great communication and attention to detail!!"
• "Patrick Forman is the best sales person I have ever had the pleasure of dealing with."
• "Patrick Forman was an absolute pleasure to work with."
• "Patrick Forman made the entire process easy and pressure-free."
• "Patrick Forman contacted me about a car I was interested in right away and had me in it for a test drive within 24 hours."

Cons:

• "We had a slight procedural hiccup at the end (due to no one's fault)."
• "Sales guy was great, but took two months to get our car."
• "But after going to that store to see the cars, telling them what we wanted, there was a lot of talk and promises from the salesperson, and zero follow-up."
• "Our dealer looked at us suspiciously from the beginning, barely muttered a few words."
• "There were delays due to supply issues with getting the car built."
• "Finally the day i wanted to buy i turned up with a personal check which they don’t accept. So i had to ride back home by bus."
• "Drove from out of state to purchase my first vehicle. Patrick was my salesman and was very much so that. Pushy, insensitive, and poorly accommodating."

Vehicle Satisfaction

Pros:

• "I LOVE IT!"
• "We're 100% happy with our purchase!"
• "I love my new mini and I love knowing I got my car within my budget, with great safety features, and ready for winter."
• "I love my new Mini Cooper!"
• "Couldn't be happier with my new Mini Countryman. Patrick and Sammy were great!"
• "I haven't stopped smiling! I absolutely love my new Mini!!"
• "I LOVE my Mini and Patrick Forman was the best!"

Cons:

• "We have had the Mini one month and there is motor problems. Road side assistance and towing was a total horror show."
• "I brought our pre-owned Mini into this service center to have a roof leak inspected... They did the inspection and found some things, but they waited till after a holiday weekend and left the car out in the rain."
• "Valvoline wouldn't service the Mini because it's on a 'do not service list'."
• "Now the Staff at Mini fell into the useless category. The new service manager is incompetent and we felt we were given the run around for 6 hours."