The Melting Pot Reviews Summary

Service

Pros:

• "Wait staff were amazing! Management was amazing!"
• "We had the waitress Shamya (I hope I spelled your name right) she was AWESOME!"
• "Our servers, John and Alexis were fantastic at making our dinner feel special."
• "Our server Danaya was wonderful! She was so accommodating for our son when ordering food and drinks."
• "Our server Jayy was awesome. She was knowledgeable about the flavors and happy to break things down for us."
• "Our waiter Matthew is hands down the best waiter I've ever had."
• "Our waiter, Richard, could not have been friendlier or more attentive."

Cons:

• "While the food was yummy the service was horrible."
• "Once we were seated it was clear that our needs were not communicated to our server."
• "Our waiter Calvin who seemed nice at first, added an extra 13 dollars to our receipt."
• "The manager Kaley with the blonde hair, was extremely rude and she basically ruined our experience."
• "Our server was the bartender, tried to be nice but had never served fondue before and had no idea what he was doing."
• "Coffee was old and cold, food took forever to come."
• "Emily kept disappearing. We couldn't get any service."

Food Quality

Pros:

• "The food was excellent!"
• "Pretty unique experience. Food was a lot more versatile and there was a surprising amount of variety for sauces, main dishes, sides and even desert."
• "Food was delicious and filling."
• "The shrimp and salmon was very good if you follow their instructions."
• "The chocolate and cheese fondo pots are to die for."
• "The food was fresh and flavored correctly. No concerns!!"
• "The food was excellent, and they had a wonderful gorgonzola dipping sauce that everyone needs to try!"

Cons:

• "This time, the bread was not as fresh as usual, and they kind of were stingy on the amount of cheese."
• "The food isn’t that tasty, at least not when you get it to boil it in a broth."
• "Been there twice and didn’t enjoy it either time. Food was meh, very pricey for what it is."
• "The cheddar cheese which is supposed to be the favorite I could easily have made myself."
• "The food was nothing special, the portions very tiny."
• "The potatoes were literally rotten- and the fruit and broccoli were not fresh."
• "The cheese fondue was lumpy. The vegetables were soggy and old tasting."

Atmosphere

Pros:

• "It's cozy and some what private, it's nice for a date or, a group outing if every one will cover their portion of the cost."
• "The atmosphere is a little dark which was my only complaint but it was very clean and family friendly."
• "They had my name displayed on a TV right when you walk in, wishing me a happy birthday."
• "This place is amazing! If you want a really cool dining experience you need to try this place!"
• "A truly once in a lifetime experience and their gluten free and vegan options are extremely tasty."
• "The place is a little pricey but worth the experience."
• "The setting is very private and romantic."

Cons:

• "The Melting Pot at White Plains has recently introduced table grills without installing necessary ventilation systems or fans in their dining rooms."
• "Never again I will go to this place."
• "The food doesn’t match the items on the menu."
• "The manager busted into my room very rudely and scolded my party."
• "Restaurant was nice at some point but it's poorly maintained, dusty, and creepy."
• "Felt like we were eating in a hyperactive kitchen and went home with the smell on our hair and cloths."
• "The atmosphere is a little dark."

Value

Pros:

• "Always a great experience."
• "Services were great as always... Love this place, this is my 3rd time and plans went perfect for the bride and groom to be!"
• "I would give them 10 stars if I could."
• "I would 100% recommend not only this place, but Sabrina to be your server."
• "Can’t ask for a better place for a date night."
• "I definitely recommend this restaurant."
• "A wonderful dining experience! An excellent meal, delicious and fresh assortments for each course!"

Cons:

• "For 4 adults, if you get food and a must for dessert, expect minimum of $300+."
• "The place is expensive, with the four course ranging from ~$35-$45 per person and ~$7-$12 specialty drinks."
• "Very very very pricey."
• "Very pricey for what it is."
• "The Melting Pot is very expensive and unrealistic for the average person to dine there even semi-regularly."
• "Drinks were out of control expensive! 12 dollars for a tiny cocktail and 4.50 for a kid's chocolate milk!"
• "Too expensive for the small portion of food they provide."