"Great customer service, store was beautiful and great service, will be a returning customer."
"With no appointment or anything they squeezed me right in and took care of me."
"He was very personable & professional and listened to what I had to say."
"They helped me order all of my extra accessories and better yet, they helped me install them all on my bike as soon as they arrived at the shop!"
"I would definitely recommend this place to anyone looking for anything bike related!! A+++++ work and A++++ service!!!"
"Recently bought a new bike and couldn't be happier."
"I highly recommend this dealership!!"
Cons:
"AVOID THIS PLACE!!! This review might sound similar to past reviews, but everything that other people have said is true and I made the same mistake by bringing my bike here."
"I would give this place 0 stars if I could."
"Very pushy and primitive sales tactics!!!!"
"Any positive reviews here are likely manufactured by ownership."
"There is a reason why this company has a poor rating."
"They never call you back when they say they will."
"After they make the sale customer service wise, terrible. They don’t respond to phone calls or keep promises."
Sales Experience
Pros:
"Dan is such a knowledgeable salesman and super nice."
"Just got my 2017 ktm 450 (6 days) from these guys and I am so pleased."
"I would highly recommend for the purchase of a motorcycle. Sales & service is outstanding."
"Just bought my second motorcycle from Motofit. This time a new Ducati XDiavel."
"OMG is all i can say about my experience here!!! Absolutely the best!!"
"Great customer service! I traveled from Long Island to this dealership & it only took 2 hours for me to walk out with my brand new Husqvarna 701 Supermoto."
"Came all the way from upstate NY for one of their bikes, couldn’t be happier!"
Cons:
"I finally called KTM in Ohio and had them look into it. They called back 3 days later and said it is not coming and 'Motofit is not eligible to get that model.' What a waste of time."
"After coming to agreement on a price for the trade and the price of the new bike, the deal kept changing."
"STAY AWAY!"
"This place is a scam and they have zero respect for their customers and honestly have no idea what they are doing."
"Cast of cheats & liars. Do NOT expect them to stand behind any sale."
"Take your business elsewhere, their horrible reputation is all over the rider's forums and internet reviews!"
"BUYERS BEWARE, MotoFit has terrible customer service and has done nothing but LIE to me."
Technical Support & Service
Pros:
"Brenden, the technician, fixed immediately no questions asked!"
"Dave was awesome with and for me when I purchased my Monster!"
"Dan and Dave treated me with the utmost respect and made my buying experience a great one."
"Motofit has been a supporter of my son Damian's motocross for the past 5 years."
"MotoFIT and Mike are great people looking to do the right thing for their customers."
"Feeling that support and leaving the dealership confident with my bike makes a world of difference."
"The good people at MotoFIT took excellent care of my bike and treated me like an extended family member."
Cons:
"He tries showing me this striping tape you would put on your wheel. NOPE."
"I got the back back almost a month and a week later."
"They never called to follow up and we had to show up and pressure them to work on the motorcycle."
"It was awful. I asked for them to do a service and put a part on my dirt bike. They took almost a month a for the service."
"Finally I went to another KTM dealership for the repair only to find that Motofit had never registered the bike with KTM USA."
"I am now making payments on a bike I have not seen in over 4 weeks...I am disgusted to say the least."
"Dropped my KTM 450 EXC R off on 12/2/2020 for a clutch repair, new tires and a tune up. Picked up the bike today (9/7/2021.) after a bunch of back and forth nonsense."
Communication & Responsiveness
Pros:
"Everyone I met at Motofit treated me with respect and professionalism."
"Would definitely recommend it to anyone, and will be coming back soon."
"Dan shares a wealth of bike knowledge -- about the machines and riding."
"We worked out a great deal with my trade in and financing."
"I highly recommend Moto fit motorsports & will be using them again for future purchases!"
"They will go out of their way for their customers."
"Everyone there was very professional and helpful!!"
Cons:
"Called and spoke with Ludwig to arrange service for my Ducati Monster. He needed to check some things and promised to call me back the next day. A week later, I called again, left a message to please have Ludwig call me. Never returned my call."
"Nobody in the dealership knows what a damn rim strip is."
"Several day went by and still no return call even after I called again."
"Nope sorry we don't have those."
"Very disorganized, false promises and they never call you back."
"I cannot get anyone to call me back and when they do they give me different stories about what is going on."
"This dealership employs people who have 0 sales rep expertise."