MotoFIT Trailer Sales Reviews Summary

Category: Motorcycle dealer

Address: 56 Lake Ave Ext, Danbury, CT 06811, USA

Phone: +12037923900

Rating: 3.9
based on 86 reviews.

Customer Service

Pros:

  • "Great customer service, store was beautiful and great service, will be a returning customer."
  • "With no appointment or anything they squeezed me right in and took care of me."
  • "He was very personable & professional and listened to what I had to say."
  • "They helped me order all of my extra accessories and better yet, they helped me install them all on my bike as soon as they arrived at the shop!"
  • "I would definitely recommend this place to anyone looking for anything bike related!! A+++++ work and A++++ service!!!"
  • "Recently bought a new bike and couldn't be happier."
  • "I highly recommend this dealership!!"

Cons:

  • "AVOID THIS PLACE!!! This review might sound similar to past reviews, but everything that other people have said is true and I made the same mistake by bringing my bike here."
  • "I would give this place 0 stars if I could."
  • "Very pushy and primitive sales tactics!!!!"
  • "Any positive reviews here are likely manufactured by ownership."
  • "There is a reason why this company has a poor rating."
  • "They never call you back when they say they will."
  • "After they make the sale customer service wise, terrible. They don’t respond to phone calls or keep promises."

Sales Experience

Pros:

  • "Dan is such a knowledgeable salesman and super nice."
  • "Just got my 2017 ktm 450 (6 days) from these guys and I am so pleased."
  • "I would highly recommend for the purchase of a motorcycle. Sales & service is outstanding."
  • "Just bought my second motorcycle from Motofit. This time a new Ducati XDiavel."
  • "OMG is all i can say about my experience here!!! Absolutely the best!!"
  • "Great customer service! I traveled from Long Island to this dealership & it only took 2 hours for me to walk out with my brand new Husqvarna 701 Supermoto."
  • "Came all the way from upstate NY for one of their bikes, couldn’t be happier!"

Cons:

  • "I finally called KTM in Ohio and had them look into it. They called back 3 days later and said it is not coming and 'Motofit is not eligible to get that model.' What a waste of time."
  • "After coming to agreement on a price for the trade and the price of the new bike, the deal kept changing."
  • "STAY AWAY!"
  • "This place is a scam and they have zero respect for their customers and honestly have no idea what they are doing."
  • "Cast of cheats & liars. Do NOT expect them to stand behind any sale."
  • "Take your business elsewhere, their horrible reputation is all over the rider's forums and internet reviews!"
  • "BUYERS BEWARE, MotoFit has terrible customer service and has done nothing but LIE to me."

Technical Support & Service

Pros:

  • "Brenden, the technician, fixed immediately no questions asked!"
  • "Dave was awesome with and for me when I purchased my Monster!"
  • "Dan and Dave treated me with the utmost respect and made my buying experience a great one."
  • "Motofit has been a supporter of my son Damian's motocross for the past 5 years."
  • "MotoFIT and Mike are great people looking to do the right thing for their customers."
  • "Feeling that support and leaving the dealership confident with my bike makes a world of difference."
  • "The good people at MotoFIT took excellent care of my bike and treated me like an extended family member."

Cons:

  • "He tries showing me this striping tape you would put on your wheel. NOPE."
  • "I got the back back almost a month and a week later."
  • "They never called to follow up and we had to show up and pressure them to work on the motorcycle."
  • "It was awful. I asked for them to do a service and put a part on my dirt bike. They took almost a month a for the service."
  • "Finally I went to another KTM dealership for the repair only to find that Motofit had never registered the bike with KTM USA."
  • "I am now making payments on a bike I have not seen in over 4 weeks...I am disgusted to say the least."
  • "Dropped my KTM 450 EXC R off on 12/2/2020 for a clutch repair, new tires and a tune up. Picked up the bike today (9/7/2021.) after a bunch of back and forth nonsense."

Communication & Responsiveness

Pros:

  • "Everyone I met at Motofit treated me with respect and professionalism."
  • "Would definitely recommend it to anyone, and will be coming back soon."
  • "Dan shares a wealth of bike knowledge -- about the machines and riding."
  • "We worked out a great deal with my trade in and financing."
  • "I highly recommend Moto fit motorsports & will be using them again for future purchases!"
  • "They will go out of their way for their customers."
  • "Everyone there was very professional and helpful!!"

Cons:

  • "Called and spoke with Ludwig to arrange service for my Ducati Monster. He needed to check some things and promised to call me back the next day. A week later, I called again, left a message to please have Ludwig call me. Never returned my call."
  • "Nobody in the dealership knows what a damn rim strip is."
  • "Several day went by and still no return call even after I called again."
  • "Nope sorry we don't have those."
  • "Very disorganized, false promises and they never call you back."
  • "I cannot get anyone to call me back and when they do they give me different stories about what is going on."
  • "This dealership employs people who have 0 sales rep expertise."

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