Scott Powersports Reviews Summary

Category: Motorcycle dealer

Address: 1675 PA-309, Coopersburg, PA 18036, USA

Phone: +16102824800

Rating: 4.3
based on 126 reviews.

Customer Service

Pros:

  • "Amazing employee, Bret always helps us find the best of the best."
  • "They listened and made my learning easy by the way they answered my questions."
  • "Service is friendly, quick, and the text alerts when parts arrive are nice."
  • "Love the updates on the new and latest stuff! Service department was very quick on getting our bike prepped and out!!!"
  • "These guys at Scott’s are the best and really care about helping you fix your machines."
  • "The staff stayed late to properly fit me for a new helmet and goggles. And took their time to explain everything to me."
  • "Every department I interacted with was helpful, friendly, and knew their stuff!"

Cons:

  • "Super frustrating service department."
  • "I was told I had to CALL them to set up an appointment! I WAS STANDING ON THE SHOWROOM FLOOR!"
  • "Sales person was rude before even getting the conversation started and zero customer service skills."
  • "Numerous employees looked at me but couldn't be bothered to get up or say hi."
  • "Had my Bike in for Inspection and two new tires. They had it for about 2 weeks, NO CALL WHEN IT WAS READY."
  • "I call Scotts to see what’s going on and he informed me that he sold the bike on me."
  • "Service was rude when I declined to have break pads replaced and an 'unsafe to ride' note was added to my work order."

Sales Experience

Pros:

  • "5 STAR RATING all around. I bought an amazing bike here which was an 05 Yamaha R1."
  • "Awesome buy had great sales people worked with me all the way through the deal."
  • "The sales staff is knowledgeable and professional - really helped me out buying my first bike!"
  • "Eian was my sales guy. He was very knowledgeable and very helpful."
  • "Great staff!! We love visiting Scott’s- the sales department is very knowledgeable and absolutely wonderful."
  • "The sales rep Brant was awesome, he explained everything to me and he even showed me things that I did not learn and motorcycle school."
  • "Brett Wagner did a very good job from sales, financing, and delivery."

Cons:

  • "Scott’s is obviously not interested in selling bikes to women."
  • "People are friendly but the service tactics to grab money is insane!..."
  • "Went to go buy a honda atv and was met with the most unwilling staff I could ever imagine."
  • "I've never met a sales person that refused my business."
  • "Second time here. First time I went in with 5k cash looking to buy a Honda grom. I walked the showroom floor for 15 minutes while multiple men sat at their sales desk."
  • "Not the best experience at this dealer had an ATV machine purchased and they refused to give me the free winch that Yamaha offered."
  • "This is certainty not the place for Blacks or Hispanics to go to buy. These guys are rude and show their racist attitude."

Product and Inventory

Pros:

  • "Extensive collection of riding gear featuring Alpine star, Fly Racing, and Fox."
  • "Scott’s inventory and selection is incredible."
  • "Huge selection of motorcycles, dirt bikes, and quads."
  • "I was impressed by the cleanliness of the shop, abundance of machines in the showroom, and their parts department."
  • "They always provide me the best value for my trade and best deal on my purchase, the experience has always been fantastic."
  • "I've bought many products, Parts & a bike from Scott's, Great salesman, Great service,Just bought another bike and nothing has changed, I would and have recommended Scott Power Sports to friends and will continue to do so."
  • "Great place to soup up your machine and make it rip!"

Cons:

  • "I’ve called over the last few months about purchasing a klx110l and was told that there were already too many people on the wait list."
  • "The four wheeler I got, made it 18 miles on a trail, hit a water puddle and shut off."
  • "I was quoted about 700$ for the rebuild of the carburetors."
  • "Unfortunately we were $200 off on purchase price of a used bike that was 7.75k OTD and they'd only come down to 7.6k Instead of 7.4k that I was able to do."
  • "They did charge me 400 bucks to change a set of tires. The mounting cost more than the tires."
  • "I will not ever stop in at Scott's. Other than the parts dept there seems to be a huge turn-over of employees."
  • "Based on other reviews my experience isn’t abnormal here."

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