Cycle Gear Reviews Summary

Category: Motorcycle shop

Address: 2229 Lehigh St, Allentown, PA 18103, USA

Phone: +16107919880

Rating: 4.7
based on 138 reviews.

Customer Service

Pros:

  • "Great staff, very friendly and knowledgeable."
  • "Luis M. was helpful at the very start of our interactions."
  • "Ron spent hours with me picking out tailored gear to my ride and fit."
  • "Very helpful staff. He helped me setup my Sedici Bluetooth helmet, and even charged her up for me!"
  • "Helpful staff. The staff answered all my questions and helped me address my biggest issue."
  • "They were all really friendly and helpful, and Julian ended up being the one to help me out."
  • "Marcus helped me and my friend get some amazing helmets he was extremely knowledgeable on every product."

Cons:

  • "Not a single sales person acknowledged me until I walked out the door."
  • "Went to buy a new arai or shoei helmet and no one seemed to want to help me."
  • "That was disappointing. I took my $500 and purchased the headsets somewhere else."
  • "I was interested in buying a Bell Bullitt helmet. But when I walked in, I was not greeted by any of the 3 staff members standing looking at their various devices."
  • "Salesman showed me two helmets I didn't like and then walked off pretending I did not exist."
  • "Salesman Jake was nice, but not very professional or knowledgeable."
  • "The place was filthy, nothing organized and customer service was non-existent."

Product Selection

Pros:

  • "Great selection of leather jackets! Had a hard time choosing with so many options."
  • "They have most of what you need in stock and they answer their phones promptly in case you need to check."
  • "Large selection of riding gloves as well and so many different types of helmets."
  • "Great selection of everything probably a 100 helmets or more on the wall to choose from."
  • "The selection in store is huge and online is crazy."
  • "They have a massive supply of helmets at very good prices."
  • "They had everything I needed."

Cons:

  • "There was no rhyme or reason the way things were set up very minimum for females sizes especially."
  • "The building itself could use some sprucing up. The store front needs attention. Also should have more than one set of each size boots in stock."
  • "Prices have skyrocketed here for junk to wear."
  • "The store seemed low stock wise."
  • "Not many selections of women's jackets."
  • "It’s been a while since I went off-road... Goggles a little scarce."
  • "Didn’t have the helmet I was looking for to try on, Biltwell Gringo SV that was listed on the site."

Pricing and Value

Pros:

  • "Best part is they will price match most items if you ask."
  • "Got a great body armor jacket on clearance for an awesome price."
  • "Good pricing with some great sales."
  • "All at a great price."
  • "Christmas Holiday sale pricing was the best I could find."
  • "We paid less than $400 for two helmets, pants, boots, gloves, and goggles."
  • "Top notch gear and equipment. In a wide range of prices."

Cons:

  • "Prices are a little high for area, but staff are helpful to customers!"
  • "Cycle gear mentioned nothing about doing a price match."
  • "How much are extremely overpriced will not be back again."
  • "Then I was told it was $55.00 for the job because I didn't buy the tire there! Normal price is 25.00 he told me."
  • "Thats the last time I do business with that con man!"
  • "After spending a lot of money at this place I will never return again."
  • "Very racist and rude. They had my kids and I wait 2 and a half for new tire and air."

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