Apple Manhasset Reviews Summary

Customer Service

Pros:

• "Melissa and Joliza patiently helped us with our concerns. They were pleasant, efficient and professional."
• "Jose the manager and Wendy were extremely professional and made my latest experience seamless."
• "Thank you so much to Kishan who took one second to discover a dangerous internally exploded battery in my iPhone."
• "Had Arooj assist me at Genius bar... it was a very pleasant experience."
• "Recently went in to trade in an old iPhone for a new model. Was in and out and 20 minutes and despite there being a line, the staff was extremely helpful."
• "The staff is super helpful and friendly."
• "The employees are also very attentive and friendly."

Cons:

• "They have to do better with their customer service."
• "I wouldn’t give it a one star. They only deserve zero star."
• "All items have a year warranty and even with providing a receipt they give you a hard time."
• "Why do they keep hiring sales people who don't understand customer service?"
• "This store needs better customer service and organization."
• "Poor service!!! Long wait for nothing!!"
• "Basically the customer service was trash!"

Store Experience

Pros:

• "One Stop Shop For All The Apple Products."
• "This is a very busy shop, service attitude is also very good!"
• "Place was clean, not too busy. People were all friendly and helpful. Highly recommended."
• "Wonderful location in Long Island. The store size is great allowing consumers to view a wide range of Apple products and services."
• "This store is spotless, well designed, and beautiful to be in."
• "Very accommodating staff. Ample parking."
• "Very nice spacious store. Parking available."

Cons:

• "NO star visit."
• "Want to experience how it feels like be back in school or in the novel 1984? Then visit this store."
• "A 10 minute transaction turned into two hours."
• "If I could give you zero stars I would give you zero stars and every store employee in there doesn't look very friendly."
• "The lady at the front of the store checking people in was extremely rude and disrespectful."
• "You can tell the people working here don’t like there job. They’re rude af and don’t really help you."
• "Not only did I have to wait an extra hour and 20 minutes for no reason, they didn't even give me my phone fully charged."

Product & Technical Support

Pros:

• "One of the tech guys walked through every possible scenario of the issue I was having with my AirPods."
• "Howard was phenomenal!! He was patient and took the time to handle a very complex situation."
• "He was very helpful and gave me many ideas on speeding up this old computer."
• "The gentleman Marty who had helped me was very good and thorough."
• "Abdul is a technician in the Genius Bar. He is such a smart guy and most importantly, he is so patient."
• "I was provided with exemplary customer service by Mr. Concha and Shawn."
• "Justin was so nice to help my husband quickly without an appointment. He quickly diagnosed why my son could not hear his incoming calls and we could not hear him."