Best Buy Reviews Summary

Customer Service

Pros:

• "The Associates in the store very helpful."
• "Loved this best buy location. Was nice to talk to some employees who actually knew what they were talking about."
• "The staff was very nice and positive."
• "The associated are always a great help no matter what is needed."
• "The staff was attentive and helpful!"
• "Best Buy hires only people with domain knowledge, so you always get expert customer service and advice at the store."
• "Keyonna working here today. She’s VERY POLITE and COURTEOUS!"

Cons:

• "I came to this store today to buy a Galaxy Watch 3 but couldn't get no assistance after soaking with 3 employees."
• "Very disappointed with Best Buy. Very bad customer service."
• "Don't buy from Best buy they don't price match like they advertise."
• "Its like the employees couldn't careless about customer service."
• "The customer service is very rude!"
• "Good luck getting someone on the phone here."
• "Horrible customer service, I wanted to talk to the manager but he was the only employee in the area."

Product Availability and Price

Pros:

• "They had everything in stock."
• "Amazing store with a HUGE variety of tech!"
• "I still like the hands on electronic experience. Very good selection of products."
• "The best thing they've done in recent years is price matching online retailers such as Amazon and B&H Photo."
• "They will price match the app."
• "Both were quite fairly priced."
• "The Eastgate Best Buy has an ample and diverse stock."

Cons:

• "They won't price-match their in house brand HDMI cable to one you can find online for 1/5 the price."
• "Unfortunately online places far outclass brick and mortar stores now."
• "Sorely disappointed that this store would charge a $50 restocking fee for a lens that is not just in mint condition."
• "Most of the head units on the wall are mislabeled, most speakers are not wired to be tested out."
• "Knowledgeable staff? I think not. I shopped for a TV today, told the sales person that the one feature I must have was Bluetooth connectivity. I purchased a recommended model, got it home and set it all up and found that - it does NOT have Bluetooth."
• "50% OF THE PRODUCT ON THE SHELF ARE OPEN."
• "Many items were on display but not necessarily in stock."

Store Experience

Pros:

• "Haven't been to a Best Buy in person for a long time. The store looked great."
• "This year for Christmas I used the Best Buy curbside pickup. The employee who took care of me was very nice and on top of his game."
• "Stores very clean associates Are very friendly Especially the Geek Squad."
• "The Geek Squad team was great with the install and set up."
• "Always love going to best buy so this one was no different. It's like a toy store for adults."
• "The store is played out perfectly and things are easy to find."
• "The floor plan and layout of this Best Buy was very modern looking and open to explore."

Cons:

• "We built a new home and scheduled delivery for the day we were moving in... NO CALL, NO SHOW."
• "I stood in the monitor section for about 15 mins. I found the product myself after I looked at reviews via YouTube of the product."
• "We purchased a dishwasher. The delivery was late and they didn't have the proper equipment to install it."
• "The place seemed disorganized. Not a soul in the TV department."
• "The store feels more like the Best Buy outlet than other Best Buy stores I've been to. Like, it's kinda dingy—not like a clean and fresh store."
• "It is quite sad when you walk into this Best Buy and almost half of the display shelves are empty on a busy holiday shopping weekend."
• "The worst Bestbuy I ever had to deal with, Good luck waiting in curbside pickup you’ll be there for years."