Address: 642 Baltimore Pike, Springfield, PA 19064, USA
Phone: +16106047474
Rating: 4.1
based on 294 reviews.
Customer Service
Pros:
"Scott in Installation for the radios was wonderful. He took his time he’s very knowledgeable."
"Jimmy was friendly, quick, and efficient with the installation of my auto dash cam."
"Josh F. was so helpful! He answered questions and gave us some great recommendations."
"The young men were extremely polite and very organized."
"Amazing spirit people were totally happy and helpful! They're very quick with online orders for pickup!"
"The BM security guard was very professional and friendly."
"Staff was super friendly and helpful. They not only helped me find what I was looking for but loaded on the cart and brought me right to the register."
Cons:
"Walked around the store for 15 mins and no one helped us."
"They were some of THE RUDEST people I've encountered in a long time."
"The store employees that I had to deal with were rude and dismissive."
"Countless times I have stood around waiting for service."
"The workers just really don't want to be there."
"Good small location, unfortunately low staff. There was only one employee in computers and he was with a customer so there was a bit of a line and I wasn’t able to find someone to help me."
"Everyone ignores you."
Product Availability and Management
Pros:
"He realized it was the wrong set for my car and outfitted me with in-store products."
"I ordered an item to be picked up via curbside on March 10th, 2023. I received a text informing me the item is ready for pick up."
"Ordering 2 tablets online went smoothly."
"Bestbuy was on point today 11/24, I ordered online, I received text that my order was received and when it was ready for pickup."
"They had the Frame TV in stock so I purchased it online."
"I've been going to this place more often and they are very consistent with the help I'm getting."
"Nice large store with friendly customer service reps to assist you. I got a really great deal on an 'open box' laptop and some other pc essentials."
Cons:
"Ordered an item online, they said they couldn't find it while we waited inside to see if they could. We ended up finding it ourselves on the sales floor."
"The wrong number of stock, fulfillment of the order and then change upon arrival, and the early closing/being turned away is incredibly frustrating and unacceptable."
"Ordered online to pick up in store and upon getting home with my laptop there were defects in the screen and it is not capable of loading anything."
"Never, ever do business with Best Buy, especially the Springfield, PA site. I have had my computer in this place of business twice in the last 3 weeks and the problem has not been resolved."
"I ordered two items from this best buy with next-day delivery. 3 days later, one item is wrong and one item is still in Nashville."
"It never came, yet it said on the app that it got delivered. We got a replacement, but that one never came either."
"I drove 62 miles to this specific Best Buy to have Geek Squad installed a JVC radio head unit in my car because installer availability in my home area is so backed up."
Store Experience
Pros:
"Also, the store is generally clean."
"The store is usually clean and not cluttered. Bright. Always buzzing."
"This Best Buy is awesome!! Large Electronics store located on Baltimore Pike in Clifton Heights/Springfield PA. Fully stocked, friendly staff and competitive prices."
"They were very informative and I got a great deal on my new Samsung galaxy buds 2."
"There's a large selection, good prices. You can find any kind of electronic you want here."
"Love the way the store is set up. Great flow."
"They always have great stock, the store is perfectly clean, and the staff is really friendly."
Cons:
"This place makes me miss Circuit City."
"Maybe due to the shipping issues, the shelves were more empty than usual in certain areas and the prices are pretty high."
"It's 2022, and in these times we might have become used to reduced overall inventory, and reduced service in the aisles of most stores."
"A total train wreck! Remember when Best Buy was awesome? Well not anymore."
"There’s more trash on the floor inside than in the parking lot."
"This place has really gone downhill since the pandemic. Staffing levels are reduced to bare minimums and inventory levels are not much better."
"Super empty shelves. no one asked me if I needed assistance."