"Customer service is one of the many elements they take pride in."
"The staff are so nice and communicative; they went above and beyond to make me feel like part of the family."
"JP, Ronnie, and their staff are extremely knowledgeable, professional, friendly, accommodating, and always go out of their way to make sure you are happy."
"Everyone was super helpful and knowledgeable, especially Brennan."
"James went above and beyond on the customer service and was transparent throughout the entire process."
"The entire staff is helpful and welcoming."
Cons:
"very dishonest and worst customer service."
"The person on the phone was very rude."
"This place will rip you off and then will not fix your ski even though you're under their warranty."
"After month of rude service and them not fixing my jet ski, I wrote a review on google about my experience."
"Worst customer service! There is a big sign at the store that says MERCURY and they don’t fix any of MERCURY products!"
"Sales person was so busy talking on the phone that he did not care at all!"
"Very slow customer service and too many dead batteries."
Pricing and Deals
Pros:
"I was shocked when he even beat the best price I had in Jersey by several hundred dollars!"
"Vincent and Sherif were exemplary in how they approach selling. Not pushy. Good out the door pricing. Easy to work with."
"Noel is great she gave me the best prices and she was very helpful very easy to talk to."
"James is a great sales person, he helped me get the bike I wanted at a fair price."
"They gave me the total price I wanted."
"I am very happy with the service he provided to me and I will recommend this place to my friends and family. 7 STAR EXPERIENCE!!!"
"They gave me a deal that was unmatched else where!"
Cons:
"The owner Vinnie, told me that the financing offered to me by one of the banks they use was a ripoff."
"This place will rip you off and then will not fix your ski even though you're under their warranty."
"Horrible prices rip off service."
"Buyer Beware of this Dealer!! What you see advertised is not the price you will pay!"
"Bunch of shady crooks. They advertise a price on their website which is totally false advertising."
"Posting appealing low price online and charge another thousand for assembly and extra charges."
"They hustle you in with great advertise prices, then they tac on ridiculous freight and dealer charges."
Staff and Salespeople
Pros:
"Just got my new motorcycle from Bay Harbor Motor. Very helpful and friendly staff."
"Slim, my salesman, was very knowledgeable and personable but not pushy."
"Greatly family owned and operated business."
"Sherif from Bay Harbor Motors is the man to see. He was very helpful and knowledgeable about all the bikes on the showroom floor."
"My sales person was Eric and I couldn't have been treated better."
"James is very knowledgeable throughout the process, and he will hook you up, and the transaction was smooth."
"The sales women made my experience amazingly easy and was very helpful."