"The staff were very attentive and accommodating."
"The service was also quick and pleasant."
"The staff is always on top of things and they are friendly."
"Jim was our server. He was friendly & very efficient."
"The staff (Jim) was very attentive to the whole party and delivered everything with a smile and informed us on anything we wanted to know."
"The staff were all friendly and the service was good."
"The servers help us quickly with our orders and offer to top up our tea or if we'd like to order anything else."
Cons:
"Also, if you're a black person or a darker skin minority, expect lots of stares and quiet whispers from the staffs."
"I cant believe how many reviews there are with comments about the rude/poor service and the manager/owner still hasn’t done anything to make it a friendlier experience to paying guests."
"The service there was EXTREMELY disappointing."
"Service was neglectful and rude."
"The staff does not look happy to be there. Are always rude, and never smile."
"The waiters were also inattentive."
"Terrible customer service via phone. They’re rude and unprofessional in speaking or answering questions on the phone, to the point of yelling at me."
Food and Drinks
Pros:
"Desserts, drinks and savory foods were great."
"Had the lavender milk tea, very yummy! Lavender is difficult to get right as it can easily taste like soap, but they did it perfectly."
"If you love tea, this is definitely worth the time."
"Super yummy desserts! The taro crepe cake was delicious and not too sweet!"
"The molten lava cake was very sweet but the warm cake plus ice cream was a delight."
"The bubbletea came out quickly and was super refreshing."
"Love their light, fresh desserts!"
Cons:
"The food was mediocre and the tea was tasteless."
"We ordered the brown sugar crepe cake which was so, so far from the delicate flavors I’m used to from Lady M."
"Green tea crepe cake: didn’t taste like matcha and there were no textual elements."
"The food was okay so I guess it was just an unlucky day for us."
"The tea was okay, a little light in my opinion, could have added more tea leaves to give it more flavor."
"Macaroon assortment: stale and felt like they had been out for days."
"The food was hardly palatable."
Ambiance and Decor
Pros:
"The decor is clean and chic. Super simple but elegant."
"This space is charming with soft music, and surprisingly affordable."
"Beautiful space, very quiet and dainty."
"The ambience was cute, in a style different from what you normally see in Chinatown."
"The atmosphere of PTH is delicate, friendly, and elegant."
"They have a very cute outdoor space setup with fairy lights and thin tenting."
"An absolutely cozy and COMFORTING tea house/restaurant that anyone would like to take their friends and family with."
Cons:
"Also, this Prince Tea House looks so depressing, compared to the others."
"I personally hate the robot helper that brings food around, so the ambiance really wasn’t worth it for me."
"It was really hot inside which was not great for drinking hot tea."
"The ambiance isn’t worth it."
"Was cold. Their outdoor dining needs improvements."
"Come for the atmosphere and IG photos but just order tea. The desserts were meh, tasted like they've been refrigerated too long."
"The service was also very cold."
Value and Experience
Pros:
"Place was amazing very empty and quiet that’s how I like it, no wait in line."
"Definitely check this place out if your looking for dessert or a bite to eat or some tea! I highly recommend this place."
"I will definitely coming back again if counting calories wasn’t a problem but everything eating in there it’s worth the weigh gains."
"Great spot to relax and chill with friends/family."
"Really intimate atmosphere so definitely good for a date or a small group of friends."
"I'm already eager to return, as I found the experience to be great value for the price."
"Super chill tea spot. Great to bring friends and catch up."
Cons:
"The prince tea house brand is not bad. I've been to other places in the city and they were good but this one specifically is not up to standard like the others."
"Overall, this place has a lot of potential. Decor is really nice. However it’s just not worth the money."
"They don't offer waffles, molten lava cake or even boba when it gets too late so come at least an hour before closing to order those kinda desserts."
"The price is pretty steep for 2, considering it probably wouldn’t be enough food for the average New Yorker."
"It could’ve been a little sweeter and barely tasted like mango in my opinion."
"I wouldn't give this place top marks for the food."
"Overall, I do not think I will ever visit this location again."