Address: 318 Smith Haven Mall Suite 208, Lake Grove, NY 11755, USA
Phone: +16317241240
Rating: 4.0
based on 97 reviews.
Customer Service
Pros:
"Hadi went above and beyond to find promotions that worked with my plan."
"Draconia was the best help in the way she asserted herself in assisting me through what I would describe as a disaster."
"Walked in to this store, was instantly greeted by Ashley."
"Matt and Evan were helping me out. These two gentleman really went above and beyond to make sure i was a happy customer."
"The staff is amazing, knowledgeable, friendly and efficient."
"Amanda C, the assistant store manager went the extra mile to assist us with our early termination fee problem."
"Yeliz Cayan is fantastic! Yeliz gives every customer the true T-mobile experience."
Cons:
"The sales lady lied to us and management seems the be non existent after calling almost ten times and getting the run around!!"
"Worst customer experience ever!"
"If i could give no stars i would."
"Had the WORST service here...."
"This T-Mobile is terrible with their employees. The managers and HR are power hungry."
"I will never deal with sprint or this store again! Very deceptive business practices!"
"They lied to me about where i lived is the best coverage and getting drop calls and saying out of service and busy signals and lied about the payment so be careful if you go to sprint."
Staff Knowledge & Helpfulness
Pros:
"Hadi was super knowledgeable and helpful when it came time to upgrade our family plan and phones."
"Draconia, the lead tech, was incredible. She was extremely knowledgeable and efficient."
"I find all the Reps energetic, extremely knowledgeable and helpful. They patiently explained everything I felt I needed to know."
"Nick who was so helpful. He noticed I was in a hurry and did not get upset at it."
"Hadi was a huge help throughout the entire process."
"Rachel was exceptional with her service for myself and my family."
"Wilson was amazing gave us great estimate what our bill would be and guess what that’s exactly what it was set up our phones went above and beyond."
Cons:
"Arrive at the store Saturday 2:30 PM spent five minutes trying to distinguished who were the employees, no one available to help."
"The guys on this shift where not helpful what so ever I had a situation with returning a phone and neither of the guys Seemed like they wanted to help."
"It’s absolutely ridiculous. I walked in one day and saw the manager being to rude to one of their employees it was horrible."
"No android phones displays work and their response it 'its ok take my word for it'."
"The one sales person didn't know how to do it. So we had to wait for someone else to do it that was helping someone."
"Was not happy with our visit. Employee was raising his voice and arguing with a very condescending tone."
"Horrible Experience with this store 3 different problems on 3 different occasions, I explained my problem with the phone and they didn't even look at the phone just blew me off."
Store Experience
Pros:
"Amazing customer service. Amazing staff. Great music. These guys are beyond professional."
"Victoria (Vic) was absolutely awesome. Made everything a breeze in a very tough situation for me."
"Leah is the best! Very quick and informative experience!"
"I had an amazing experience at this store, beyond phenomenal."
"Since they've opened they've been my go-to T-Mobile store hands down."
"Great Customer Service! Kevin helped us very professional."
"On top of all that, the vibe in the store was so uplifting. Everyone was happy, vivacious and having fun in the most professional way."
Cons:
"Completely screwed me over!!"
"They made this experience so much better!"
"It’s a pretty cold place. It takes a bit of effort to not be ignored; that is get them to notice you need help."
"So frustrated I upgraded my phone and asked the guy helping me to decrypt my memory card."
"No one here acknowledged customers in who walked in then stood waiting."
"I should’ve read the reviews and checked the ratings. This store doesn’t exactly seem to care about winning any customers or customer satisfaction for that matter."
"Went in to get a screen protector on my wife's s20 and the store didn't have it."
Pricing & Promotions
Pros:
"Had my s9+ screen replacement done here. Was gonna cost me $217 but because there was a guy there who helped us sign up for a $25 monthly repair plan on any piece of electronic item...no strings attached, it only cost me $25!"
"I got a promotional price, $5 off for autopaying my bill."
"Hadi gave me several ideas on the best deals to switch to T-Mobile."
"I recently switched from Verizon and the iPhone to T mobile and the new Samsung Flip 5 and couldn't be happier!"
"Very happy with the switch from Verizon."
"Hadi at T-Mobile at Costco Nesconset was so helpful with the whole process of getting new phones."
"I highly recommend him and will refer him to my friends and family members."
Cons:
"When I went to the store to upgrade my iphone, the sales representative stated that I received $150 of free accessories as part of my upgrade. They then added this as an installation charge to my account which I saw in my next bill. Shady practice/Shady sale representatives."
"RIP OFF Lied to me told me id get a discount instead my bill went up $40 and now im stuck on a contract with this stupid tablet that they told me was free.....The catch it was free in the store they didnt tell me I was paying for it monthly full price."
"I traded in my phone for a Moto X. Rather then sending me the phone with a box to send in my old one, I had to give my phone immediately and wait for the new phone to ship."
"Been with Sprint for over two years, other stores aren't bad, but I have never met a more rude staff than the staff here."
"Had a horrible experience at the patchouge location I came to the smith haven mall and marlon gave us exceptional Service will definitely be returning to see him!"
"Hadi made a very compelling case and we decided to make the change to T-Mobile."
"Chris was with us every step of the way and when he had to help other customers wilson was there to help us back up the phones."