East Coast Cycle Center Reviews Summary

Customer Service

Pros:

• "Want to give major shout outs to Juan at Eastcoast cycle for his help and professionalism."
• "The salesman, Max was friendly, helpful, and knowledgeable about the ski."
• "Juan Hernandez, help my husband and I from the beginning to the end."
• "The staff on hand will go above and beyond for there customers and that’s hard to come by another."
• "I am very happy with our experience at East Coast Cycle Center and it is all because of Mike C!!!"
• "Sales department- top notch. Well done, responsive, easy to deal with."
• "Mike C was extremely friendly, kind, and knowledgeable."

Cons:

• "East coast cycles did not help me get a rykers upon being approved by bank they still wanted 3650 down."
• "I drove 7 hours with a trailer to pick it up and they could care less."
• "I felt like she was actively trying to blow me off."
• "Their salesman Rob is subpar."
• "I’m standing there for about 20 minutes just checking the bikes out not one time did I have an employee come over and ask me if I need help with anything."
• "I was directed to Ray another sales rep who is by far the worst sales rep I’ve ever encounter."
• "Does not even deserve 1 star."

Pricing and Negotiation

Pros:

• "The bike was clean with low miles and priced to sell."
• "Immediately the sales person Rob gave me an awesome price and I came on up."
• "One of the best buying experiences of my life. I worked with Mike Salvatico buying two Sea Doo GTX skis."

Cons:

• "The bike was over priced and they didn’t want to negotiate at all."
• "Then I went to upgrade to a 600 and spoke with the same salesmen on the phone about a bike they had listed on cycletrader. I get there and he tells me that bike has been gone for weeks and tries to upsell me on some overpriced old high mileage bike."
• "He tries to tell me that they often install extras on the floor models to show off extras to which I replied that's fine, but when you sell me the floor model you're implying everything is included, this is the definition of bait and switch."
• "They will not support you after the sale of their products. On top of that they price gouge their customers. Avoid!!!"

Service and Maintenance

Pros:

• "The Parts & Service team was extraordinary and masterful in their expert advice and work."
• "Best people to work with when work is needed. Honest and reputable!"
• "The service guys are not too pushy and really take the time and research and find what you need for customizations."

Cons:

• "Services like Brakes, oil, tires are more expensive than cars."
• "Went in to get a rear tire put on and they put a dent in the exhaust muffler."
• "Had to wait 4 hours for my paperwork to be complete."
• "Service department—yikes. Don’t give your bike to them unless you don’t want it back for 6+ months."

Overall Experience

Pros:

• "I would most definitely recommend this dealership for any of your needs!"
• "Great place been going to East Coast cycle center for about 20 years."
• "I've been dealing with East Coast for years and it's the only place I'll take my quads and bikes to."
• "I am a long time customer of East Coast Cycle Center. I do not have a negative thing to say."
• "Been buying here for 10+ years, every visit to East Coast Cycle Center is a pleasure."
• "This was honestly one of the best experiences I've ever had making a large purchase, and I credit Juan for making it so."
• "Great buying experience!!!!"

Cons:

• "Dealership was a little over the top with covid-19 restrictions. They have the whole thing closed, only a 'take out' window open."
• "HORRIBLE Experience. I would NEVER recommend anyone to go to this place for Sales or Service."
• "If you're buying a bike here - BUYER BEWARE of bad service."
• "I do not recommend this dealership based on my experience and how awful it was."
• "Worst place ever to try to put a deal together, was willing to drive 9 hours one way with cash in hand, sales person Daryle did not return calls, Sales Manger William was rude and arrogant."
• "Trying to schedule with the service department was a nightmare."
• "We were very disappointed in their customer service. We purchased several motorcycles from them since the 1990's and we purchased 2 brand new 2016 SeaDoos from them."