"Patrick was so knowledgeable about the Tiger and all things Triumph."
"Patrick spent a lot of time going over their inventory, talking about the pros and cons of each and comparing the bikes."
"Every person in the building had a warm and friendly vibe and a cool story to share."
"They all make you feel like you’re part of the Triumph family from the minute you walk in."
"Patrick and PJ were very professional."
"The people at Triumph of Westchester are kind and caring."
"Patrick in sales made me very comfortable in choosing the right bike."
Cons:
"Now I can't trust their work and will be looking for another service shop."
"Communication once I was out the door has been less than impressive though."
"Pre-sales service excellent, after sales service, questionable."
"Parking is not plentiful."
"Took my bike in for the two year check up, a couple hundred bucks later I got the all clear. Couple weeks later my rear brake pedal assembly fell apart."
Financing & Pricing
Pros:
"They even gave us a lower financing rate compared to our lender."
"Interest rates for their bikes aren't too bad either, but keep on eye on the term on the loan. 66 months is too long for any loan, unless it's a house."
"PJ the Finance guy was also good to work with. Not trying to sell me stuff I didn't want."
"PJ was super helpful in setting up all the financing."
"Manager PJ had made the paperwork flawless!"
"PJ, the Finance Manager, made the purchase process smooth and efficient."
"PJ made the paperwork simple and easy, he explained everything step by step all the way thru to the end."
Cons:
"Not a good dealership, was approved for credit but asked for down payment of more than half the motorcycle (Triumph Trident) even though I have a 700 Credit Score."
"This is a premium dealer. They quoted an excessive price for a Triumph Speed Twin and I did not pursue it further."
"But in terms of new bikes, they're a little on the high side."
"Unfortunately, I was unable to complete the purchase due to the policy of not accepting credit cards for the entire payment."
Inventory & Selection
Pros:
"An outstanding selection of new and used bikes."
"I wasn't expecting the dealership to have such a massive collection of used inventory (non Triumph models)."
"They also have one of the best selections of pre-owned bikes I've ever seen on a dealer website."
"They have a great selection of Triumph and used motorcycles so take the detour to visit."
"They also have a great selection of quality used bikes."
"If you're thinking about a Triumph or any of their large used bike selection, this is the only place to come!!!"
"I would highly recommend a friend or family member that's interested in a Triumph to come here and check out the selection of bikes."
Cons:
"The only minor con was that the bike I ended up purchasing was not at the dealer but in storage."
Facility & Location
Pros:
"Showroom is clean and neat."
"The showroom is modern, clean and easy to access with ample parking."
"Rumor is they will be expanding soon on Route 119, so their small showroom space will no longer be an issue."
"The dealer is extremely nice, super clean and well stocked."
Cons:
"Parking is not plentiful."
Staff & Expertise
Pros:
"Patrick was so knowledgeable about the Tiger and all things Triumph."
"Patrick and PJ were very professional."
"Patrick is extremely knowledgeable and friendly."
"Robert and the crew at Triumph of Westchester are fantastic."
"Les made the sale of my Triumph Bobber a painless, effortless process."
"Raf (head of service) is extremely competent and professional, but will gently try to upsell you on repairs."
"All employees are extremely knowledgeable about everything in stock."
Cons:
"Now I can't trust their work and will be looking for another service shop."