Triumph of Westchester Reviews Summary

Category: Motorcycle dealer

Address: 120 E Main St, Elmsford, NY 10523, USA

Phone: +19143581154

Rating: 4.8
based on 284 reviews.

Customer Service

Pros:

  • "Patrick was so knowledgeable about the Tiger and all things Triumph."
  • "Patrick spent a lot of time going over their inventory, talking about the pros and cons of each and comparing the bikes."
  • "Every person in the building had a warm and friendly vibe and a cool story to share."
  • "They all make you feel like you’re part of the Triumph family from the minute you walk in."
  • "Patrick and PJ were very professional."
  • "The people at Triumph of Westchester are kind and caring."
  • "Patrick in sales made me very comfortable in choosing the right bike."

Cons:

  • "Now I can't trust their work and will be looking for another service shop."
  • "Communication once I was out the door has been less than impressive though."
  • "Pre-sales service excellent, after sales service, questionable."
  • "Parking is not plentiful."
  • "Took my bike in for the two year check up, a couple hundred bucks later I got the all clear. Couple weeks later my rear brake pedal assembly fell apart."

Financing & Pricing

Pros:

  • "They even gave us a lower financing rate compared to our lender."
  • "Interest rates for their bikes aren't too bad either, but keep on eye on the term on the loan. 66 months is too long for any loan, unless it's a house."
  • "PJ the Finance guy was also good to work with. Not trying to sell me stuff I didn't want."
  • "PJ was super helpful in setting up all the financing."
  • "Manager PJ had made the paperwork flawless!"
  • "PJ, the Finance Manager, made the purchase process smooth and efficient."
  • "PJ made the paperwork simple and easy, he explained everything step by step all the way thru to the end."

Cons:

  • "Not a good dealership, was approved for credit but asked for down payment of more than half the motorcycle (Triumph Trident) even though I have a 700 Credit Score."
  • "This is a premium dealer. They quoted an excessive price for a Triumph Speed Twin and I did not pursue it further."
  • "But in terms of new bikes, they're a little on the high side."
  • "Unfortunately, I was unable to complete the purchase due to the policy of not accepting credit cards for the entire payment."

Inventory & Selection

Pros:

  • "An outstanding selection of new and used bikes."
  • "I wasn't expecting the dealership to have such a massive collection of used inventory (non Triumph models)."
  • "They also have one of the best selections of pre-owned bikes I've ever seen on a dealer website."
  • "They have a great selection of Triumph and used motorcycles so take the detour to visit."
  • "They also have a great selection of quality used bikes."
  • "If you're thinking about a Triumph or any of their large used bike selection, this is the only place to come!!!"
  • "I would highly recommend a friend or family member that's interested in a Triumph to come here and check out the selection of bikes."

Cons:

  • "The only minor con was that the bike I ended up purchasing was not at the dealer but in storage."

Facility & Location

Pros:

  • "Showroom is clean and neat."
  • "The showroom is modern, clean and easy to access with ample parking."
  • "Rumor is they will be expanding soon on Route 119, so their small showroom space will no longer be an issue."
  • "The dealer is extremely nice, super clean and well stocked."

Cons:

  • "Parking is not plentiful."

Staff & Expertise

Pros:

  • "Patrick was so knowledgeable about the Tiger and all things Triumph."
  • "Patrick and PJ were very professional."
  • "Patrick is extremely knowledgeable and friendly."
  • "Robert and the crew at Triumph of Westchester are fantastic."
  • "Les made the sale of my Triumph Bobber a painless, effortless process."
  • "Raf (head of service) is extremely competent and professional, but will gently try to upsell you on repairs."
  • "All employees are extremely knowledgeable about everything in stock."

Cons:

  • "Now I can't trust their work and will be looking for another service shop."

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