Shelby's Powersports Reviews Summary

Category: Motorcycle dealer

Address: 1444 Commerce Ave, Bronx, NY 10461, USA

Phone: +17188288599

Rating: 4.1
based on 124 reviews.

Customer Service

Pros:

  • "This is by far the best dealership to get a motorcycle. Visit you will not be disappointed."
  • "They have a vast selection and they have amazing customer service."
  • "Willie's patience and expertise were truly remarkable."
  • "The customer service is outstanding. Sherman and Nat were incredibly helpful, knowledgeable, and friendly in sales."
  • "Everyone is very nice and professional, Including CASI!! SHE HELPED ME VERYYYY MUCH. WAS EXTREMELY PATIENT WITH ME AND MY PAPER WORK!"
  • "The employees were friendly and great to talk with, I felt welcomed."
  • "Friendly staff very helpful and honest about their products will not let you leave if you still have unanswered questions or can't understand something."

Cons:

  • "Their customer service on the phone is horrible also!"
  • "Poor customer service dude said he can't change a Inertube for me it is exactly 1:21pm and the guy told me I have to be here more earlier very poor customer service I do not advise you to go their my opinion."
  • "The employee that came to help me was not very knowledgeable."
  • "The front desk has no customer service at all, very rude!"
  • "Communication is pretty poor. Typically I have to follow up with them, instead of the other way around when maintenance is finished."
  • "Worst costumer service everrrrrrrr."
  • "They refused to fix my rear light switch unless i pay more money. Stealership."

Pricing and Honesty

Pros:

  • "They are honest and never price gouge."
  • "Price was fair & they'll even price match most items for you & give you the lower price."
  • "This guy's r really cool, at first it seems a bit expensive but then they compensate u with other bargains."

Cons:

  • "Tried charging one of my customers $2,000 extra on a 2014."
  • "Overpriced, unsafe, and not knowledgeable. I personally though will not be going back."
  • "terrible place to get parts for your bike from.. they didnt want to give the paper that told me the part i needed.. they tried to charge me 150 dollars for the part."
  • "They ripped me off so badly on my bike i could have bought a 1000 for what they charged me for my 636."
  • "Save your money and time! They took $220 for regular bike check and they didn't even bother to check air filters."
  • "This place is full of greed, they overprice everything."
  • "I would not recommend anyone ever buy a bike from here. I was shopping around and would throw a bunch of made up extra charges to that can rack up to 3k extra in fees."

Knowledge and Expertise

Pros:

  • "Walked in and was helped by Mason (self-proclaimed fat guy with glasses) and he was EXTREMELY helpful and knowledgeable."
  • "Mason was extremely diligent in walking me through everything on the bike and taking his time knowing I'm a first-time rider."
  • "All the employees were respectful and knowledgeable of the job they do."
  • "Their knowledge, expertise and customer service was top notch."
  • "The staff is quite knowledgeable and friendly with a wealth of knowledge about the equipment they sell."
  • "On every occasion they were responsive, accommodating, knowledgeable, courteous and offered quick results."
  • "I am recognized as soon as I approach the sales desk. There is friendly and knowledgeable staff."

Cons:

  • "Being new to the motorcycle world i went in there with a couple of questions about my helmet size and other and some dude who thought he was a thug told me i can find all that out myself if i wasn't going to buy it at that shop to leave."
  • "Dude, can't help me because he doesn't know what's steering head bearing is?"
  • "Some dude who thought he was a thug told me i can find all that out myself if i wasn't going to buy it at that shop to leave."
  • "Unreliable Staff that over promises then makes excuses for failing to deliver."
  • "Stay away from these guys. Bought a helmet on ebay, they cancelled the transaction."
  • "We reached out to Paulding for some help and guidance and were met with nothing but negativity and finger pointing at us."
  • "NOT REPUTABLE. I worked there. Natt and Angela are the owners of the dealership. VERY SNEAKY people."

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