"This is by far the best dealership to get a motorcycle. Visit you will not be disappointed."
"They have a vast selection and they have amazing customer service."
"Willie's patience and expertise were truly remarkable."
"The customer service is outstanding. Sherman and Nat were incredibly helpful, knowledgeable, and friendly in sales."
"Everyone is very nice and professional, Including CASI!! SHE HELPED ME VERYYYY MUCH. WAS EXTREMELY PATIENT WITH ME AND MY PAPER WORK!"
"The employees were friendly and great to talk with, I felt welcomed."
"Friendly staff very helpful and honest about their products will not let you leave if you still have unanswered questions or can't understand something."
Cons:
"Their customer service on the phone is horrible also!"
"Poor customer service dude said he can't change a Inertube for me it is exactly 1:21pm and the guy told me I have to be here more earlier very poor customer service I do not advise you to go their my opinion."
"The employee that came to help me was not very knowledgeable."
"The front desk has no customer service at all, very rude!"
"Communication is pretty poor. Typically I have to follow up with them, instead of the other way around when maintenance is finished."
"Worst costumer service everrrrrrrr."
"They refused to fix my rear light switch unless i pay more money. Stealership."
Pricing and Honesty
Pros:
"They are honest and never price gouge."
"Price was fair & they'll even price match most items for you & give you the lower price."
"This guy's r really cool, at first it seems a bit expensive but then they compensate u with other bargains."
Cons:
"Tried charging one of my customers $2,000 extra on a 2014."
"Overpriced, unsafe, and not knowledgeable. I personally though will not be going back."
"terrible place to get parts for your bike from.. they didnt want to give the paper that told me the part i needed.. they tried to charge me 150 dollars for the part."
"They ripped me off so badly on my bike i could have bought a 1000 for what they charged me for my 636."
"Save your money and time! They took $220 for regular bike check and they didn't even bother to check air filters."
"This place is full of greed, they overprice everything."
"I would not recommend anyone ever buy a bike from here. I was shopping around and would throw a bunch of made up extra charges to that can rack up to 3k extra in fees."
Knowledge and Expertise
Pros:
"Walked in and was helped by Mason (self-proclaimed fat guy with glasses) and he was EXTREMELY helpful and knowledgeable."
"Mason was extremely diligent in walking me through everything on the bike and taking his time knowing I'm a first-time rider."
"All the employees were respectful and knowledgeable of the job they do."
"Their knowledge, expertise and customer service was top notch."
"The staff is quite knowledgeable and friendly with a wealth of knowledge about the equipment they sell."
"On every occasion they were responsive, accommodating, knowledgeable, courteous and offered quick results."
"I am recognized as soon as I approach the sales desk. There is friendly and knowledgeable staff."
Cons:
"Being new to the motorcycle world i went in there with a couple of questions about my helmet size and other and some dude who thought he was a thug told me i can find all that out myself if i wasn't going to buy it at that shop to leave."
"Dude, can't help me because he doesn't know what's steering head bearing is?"
"Some dude who thought he was a thug told me i can find all that out myself if i wasn't going to buy it at that shop to leave."
"Unreliable Staff that over promises then makes excuses for failing to deliver."
"Stay away from these guys. Bought a helmet on ebay, they cancelled the transaction."
"We reached out to Paulding for some help and guidance and were met with nothing but negativity and finger pointing at us."
"NOT REPUTABLE. I worked there. Natt and Angela are the owners of the dealership. VERY SNEAKY people."