"Keith and his service team are great. Quick to get bikes in, serviced and back on the road."
"Keith stepped up and bailed me out of bind when a set of pipes were shipped without a mounting bracket."
"Keith with maintenance is a really great guy."
"An absolutely fantastic experience! I'm in the hospitality industry and I appreciate good customer service."
"The service staff is second to none."
"I got a phone call from Keith a couple weeks later to see how I made out."
"Everyone there went above and beyond to help- spent a lot of time explaining things and looking up information I needed."
Cons:
"Service mgr was pissed I did t buy a 2018 from him and didn’t want to service my ATV."
"The guy who picked up the phone was clearly in a bad mood, and made it clear to me that being on the phone with a customer was the last thing he wanted to do."
"I didn't 'have' a salesman but the indifference I received from Dan is enough to make me think about taking my business elsewhere."
"Service guy has the worst tone as if I am being a problem just because I'm talking to him."
"Worst customer service I have ever dealt with."
"Customer service was the worse I’ve ever experienced! His name is Brandon Libby..don’t ever wish on anyone it was embarrassing"
"The employees are miserable and completely lack the concept of good customer service."
Pricing and Value
Pros:
"One of the easiest transactions I've had at power sports dealer."
"Plenty of parts and accessories to pick from as well."
"Prices are better than others I've seen in the area."
"I spent far less than I thought I would and found their prices to be reasonable."
"They changed my tire very quickly and gave me a discount."
"I was amazed at how affordable my sons pw repair was, and now it rips!!"
"They also gave me $5000 for my trade in 2008 Aprilia Tuono which is $1000 more than Dan at New Haven Powersports offered me."
Cons:
"I bought a helmet last week that had a 50% off. I wore it couple times and it gave me a huge headache, I already tried the size above and it was too lose. I just called to return or exchange, and I was told this is a final sale. Now I wasted $70 for nothing."
"Their prices are barely competitive."
"They charged me for many items not changed do not trust them. They charged me almost 5 k and still doesn’t work. Stay away"
"If you need any type of service, they will treat you like your asking for a free favor, knowing the whole time they are going to overcharge the hell out of you anyway!"
"They charged me $300 more than they said they would, and when I brought my bike home, it didn't run."
"I have a set of rims with tires that are off the bike. I called to see if I can bring them in so they can swap over some tires for me. I was told $50 per wheel bringing that to $100 just to change over some tires."
"Joe insisted that there is a fee for cosmetics."
Product and Service Quality
Pros:
"Did an amazing job bringing my honda ruckus back to life."
"Had my 2021 Slingshot in for a new Steering assembly after an accident & they repaired it in 1 day."
"Keith and his team in service will do whatever it takes to get your machine back to you as quickly as possible and as cost-efficient as possible."
"After allowing two 50cc mopeds to sit for 3 years without running them, I brought them to Libby's and they now run like new."
"Great service brought them out Harley-Davidson which is what they do not specialize in. Did not charge me nearly what I thought I was going to be charged."
"My bike was tuned perfectly!"
"They did a great job getting our 1999 grizzly 600 back from hibernation. Friendly family run establishment was a pleasure to do business with."