Shake Shack University City Reviews Summary

Food Quality

Pros:

• "All the food was fresh, hot, and delicious."
• "Food was delicious and fresh and made exactly how I wanted it."
• "The burgers are so clean in flavor as well as the chicken."
• "I ordered a shack Burger I ordered Shack fries and a large Shack root beer very delicious."
• "The food did not disappoint! It’s worth the wait since everything is fresh. Think of it as gourmet fast food."
• "The burger was juicy and had an excellent amount of cheese on it."
• "The burgers were good; not too greasy or heavy, just the right size and weight."

Cons:

• "I do not understand the hype of this place. I've got here a bunch of times, often the tables are grimy, the food is subpar, and the fries are terrible."
• "Fries were basically frozen fries you put in the oven at home."
• "The Chicken sandwich was Extremely small and flat!"
• "House sauce was nearly indistinguishable from common mayonnaise."
• "The nuggets were greasy and the oil that it was fried in tasted as if it hadn't been changed in a while as well as being overly seasoned."
• "Burger was a mess/badly assembled and tasted pretty bland."
• "The burger - totally lacking flavor."

Service

Pros:

• "The staff were very nice!"
• "Service was fine. It was through a kiosk which made things a bit easier."
• "The Staff were very friendly and attentive to the order, and my order took less than 3 minutes to get prepared although the shop was super crowded!"
• "I love this place the General manager was super nice and provided the best customer service both my wife an i have every had in our lifetime."
• "The workers were friendly."
• "Staff had a great sense of urgency and were very clean."
• "The heartwarming team at the 32nd & Chestnut Shake Shack location saved my skin last week!!!"

Cons:

• "No sincere apologies, just 'wait two more minutes while they make your order.'"
• "Horrible customer service."
• "If y’all don’t have enough drivers for delivery, then stop taking orders."
• "The worker at the door made my boyfriend and l waste 36 MINUTES!!!!!"
• "The cashier was lacking any manner dealing with customers."
• "Staff was very disrespectful 3pm on Wednesday she had an attitude and tried to rush me to order my food when there was no one else in the line."
• "Waited too long to get my order, no apologies, no nothing."

Ambiance & Facilities

Pros:

• "I really lovee this place... upstairs they have games we had so much fun🙏🏻🙏🏻🙏🏻 Def i will b back💪🏽🇹🇷🐺"
• "The dine in section upstairs is spacious and well kept."
• "Great food and great atmosphere, especially on a warm day when you can sit outside or even the copious amount of upstairs seating."
• "Seriously, this Shake Shack location is clean and welcoming."
• "We sat upstairs and had a beautiful view of the city watching the sunset as we ate our meals."
• "This place has lots of seating, which not all Shake Shacks have."
• "The service was very pleasant, and they had ample outside and upstairs seating when we were there."

Cons:

• "The lobby is microscopic so we're all standing on each other and I didn't see if there was an elevator cause seating was upstairs or outside."
• "Just don’t waste your time here."
• "We dined in upstairs and it had dirty tables, trash was full, and there were nothing was restocked (condiments)."
• "The area near the stairs smelled sour like a dirty mop and bucket of water had been used to CLEAN it."
• "The atmosphere is very humid but very comfortable at the same time especially when it's cold outside."
• "Crowded. Parking difficult."
• "Seating can be a bit limited, especially colder days where you might not want to sit outside."

Price & Value

Pros:

• "Same great burgers, fries, shakes, custard creations and more now more easily accessible to the hustle and bustle of University City!"
• "It's pricey, but very good and in a great location to walk around Drexel and Penn's campuses after you've had a burger, fries and a shake."
• "The food is consistently tasty and reasonably priced."
• "Heard they got seal of approval for beef being antibiotics free."
• "Very intellectual respectful staff very courteous and very clean environment."
• "It's a little pricey but definitely worth every penny."
• "I’m giving 5 stars because I really liked the free water. That in itself was notable enough that I remember it."

Cons:

• "Prices are on the high side."
• "a bit overpriced for the burgers in my opinion."
• "The size of a side of fries is laughable, the shake, mediocre, and the burger, well just a burger."
• "Over priced. Fries n sandwich separate. Fries not that good. Nothing special about burger to cost that much."
• "Really small portions for quite a high price."
• "So, overall, very 'meh'. But when taking the bill into consideration: 2 orders of fries, one plain hot dog, one large tea/lemonade, two identical burgers, and one smallest-size vanilla-chocolate milkshake ...$35."
• "Below average experience, at a deluxe price. No thanks."