Ciocca Volkswagen of Flemington Reviews Summary

Category: Volkswagen dealer

Address: 213 US-202, Flemington, NJ 08822, USA

Phone: +19087822400

Rating: 4.8
based on 228 reviews.

Customer Service

Pros:

  • "Ryan in finance was also super friendly, informative & a pleasure to work with!"
  • "I was greeted right away and with open arms."
  • "Greg, Doug and Ryan were all wonderful. Helpful, pleasant, and caring."
  • "Nancy in the finance department was great as well, had everything ready for us and was nice as can be!"
  • "Jason even contacted me a couple days after the sale to make sure everything was still alright."
  • "Greg accomodated me by communicating through email and text."
  • "The service representative, Carlos, was very friendly, thorough and great to work with."

Cons:

  • "Brian in the Service Dept was extremely rude, said Atlas's should not be driven that high of a speed, they are a large car."
  • "They say the car will be ready at 4 and it isn’t ready until 5."
  • "Absolutely horrible experience. Sat with sales rep Javier for 2 hours - figured all finances out and put a down payment down. 2 days later they sold the car to a different person."
  • "The general manager, Chris, was quite rude. The service manager Paul had called him at 5:30 am, Chris failed to let everyone know, I ended up waiting half the day for a phone call that would never come."
  • "For a ball bearing the dealership overpriced the part by a $100 and wants to charge a total of $722 for one ball bearing replacement plus the cost of the initial assessment of $159."
  • "When driving home I noticed a loud sound from the front end of the car that was very noticeable above 65 mph."
  • "BEWARE...I just purchased my 2021 VW Atlas and as soon as I drove it off the lot there was a terrible vibration in the steering wheel when taken up over 65mph."

Sales Experience

Pros:

  • "John is terrific to work with and extremely knowledgeable about all the car lines sold at the Flemington VW/Audi/Porsche Dealership."
  • "Nick explained every detail of the car and patiently answered all my questions."
  • "I highly recommend this dealership for service and sales!"
  • "Was 100% satisfied and would recommend to anyone looking for a VW, Audi, or Porsche."
  • "We had an incredible experience at Ciocca Volkswagen and the sales and service we received was phenomenal."
  • "I had a wonderful experience leasing my new Tiguan."
  • "Great experience buying new vehicles at Flemington Volkswagen!"

Cons:

  • "I feel like their customer focus has dropped in the past years."
  • "However, there was this suspicion if there would be unexpected surprises when I land up at the dealership."
  • "Trying to push a service plan that, in retrospect, would have been worse than I thought sitting across from him."
  • "I am very disappointed about this. It's one thing to make a mistake, quite another not to take ownership for them."
  • "Flemington used to ALWAYS ask for feedback. The last time I went there was no feedback request."
  • "The finance manager was too pushy and unreasonable."
  • "I’ve had multiple disappointing service experiences here."

Vehicle Quality

Pros:

  • "The car is beautiful inside and out."
  • "Greg was very knowledgeable about all of the sedan options."
  • "Their knowledge of the vehicle, bumper-to-bumper, was excellent."
  • "The car is awesome, I'm still in love with it after a month of driving."
  • "Greg was also super knowledgable in explaining all the features in my new Arteon."
  • "Larry took the time to help me with all options of the vehicle."
  • "Found the exact car I wanted on the lot at Flemington VW and was prepared to play all the usual games, but to my delight the process was without any pressure or surprises."

Cons:

  • "Although my vehicle is brand new, I will never bring it in to Flemington VW Service Dept."
  • "When driving home I noticed a loud sound from the front end of the car that was very noticeable above 65 mph."
  • "BEWARE...I just purchased my 2021 VW Atlas and as soon as I drove it off the lot there was a terrible vibration in the steering wheel when taken up over 65mph."
  • "For a ball bearing the dealership overpriced the part by a $100 and wants to charge a total of $722 for one ball bearing replacement plus the cost of the initial assessment of $159."

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