"Ryan in finance was also super friendly, informative & a pleasure to work with!"
"I was greeted right away and with open arms."
"Greg, Doug and Ryan were all wonderful. Helpful, pleasant, and caring."
"Nancy in the finance department was great as well, had everything ready for us and was nice as can be!"
"Jason even contacted me a couple days after the sale to make sure everything was still alright."
"Greg accomodated me by communicating through email and text."
"The service representative, Carlos, was very friendly, thorough and great to work with."
Cons:
"Brian in the Service Dept was extremely rude, said Atlas's should not be driven that high of a speed, they are a large car."
"They say the car will be ready at 4 and it isn’t ready until 5."
"Absolutely horrible experience. Sat with sales rep Javier for 2 hours - figured all finances out and put a down payment down. 2 days later they sold the car to a different person."
"The general manager, Chris, was quite rude. The service manager Paul had called him at 5:30 am, Chris failed to let everyone know, I ended up waiting half the day for a phone call that would never come."
"For a ball bearing the dealership overpriced the part by a $100 and wants to charge a total of $722 for one ball bearing replacement plus the cost of the initial assessment of $159."
"When driving home I noticed a loud sound from the front end of the car that was very noticeable above 65 mph."
"BEWARE...I just purchased my 2021 VW Atlas and as soon as I drove it off the lot there was a terrible vibration in the steering wheel when taken up over 65mph."
Sales Experience
Pros:
"John is terrific to work with and extremely knowledgeable about all the car lines sold at the Flemington VW/Audi/Porsche Dealership."
"Nick explained every detail of the car and patiently answered all my questions."
"I highly recommend this dealership for service and sales!"
"Was 100% satisfied and would recommend to anyone looking for a VW, Audi, or Porsche."
"We had an incredible experience at Ciocca Volkswagen and the sales and service we received was phenomenal."
"I had a wonderful experience leasing my new Tiguan."
"Great experience buying new vehicles at Flemington Volkswagen!"
Cons:
"I feel like their customer focus has dropped in the past years."
"However, there was this suspicion if there would be unexpected surprises when I land up at the dealership."
"Trying to push a service plan that, in retrospect, would have been worse than I thought sitting across from him."
"I am very disappointed about this. It's one thing to make a mistake, quite another not to take ownership for them."
"Flemington used to ALWAYS ask for feedback. The last time I went there was no feedback request."
"The finance manager was too pushy and unreasonable."
"I’ve had multiple disappointing service experiences here."
Vehicle Quality
Pros:
"The car is beautiful inside and out."
"Greg was very knowledgeable about all of the sedan options."
"Their knowledge of the vehicle, bumper-to-bumper, was excellent."
"The car is awesome, I'm still in love with it after a month of driving."
"Greg was also super knowledgable in explaining all the features in my new Arteon."
"Larry took the time to help me with all options of the vehicle."
"Found the exact car I wanted on the lot at Flemington VW and was prepared to play all the usual games, but to my delight the process was without any pressure or surprises."
Cons:
"Although my vehicle is brand new, I will never bring it in to Flemington VW Service Dept."
"When driving home I noticed a loud sound from the front end of the car that was very noticeable above 65 mph."
"BEWARE...I just purchased my 2021 VW Atlas and as soon as I drove it off the lot there was a terrible vibration in the steering wheel when taken up over 65mph."
"For a ball bearing the dealership overpriced the part by a $100 and wants to charge a total of $722 for one ball bearing replacement plus the cost of the initial assessment of $159."