"The service at Trend Motors VW is fantastic! Everyone here is very helpful, polite, and professional."
"Jeff's professionalism, knowledge, and friendly demeanor made the entire process seamless."
"Eddie Jarvis is amazing."
"Everyone at Trend is friendly and treats you with respect throughout the whole process."
"Jonathan and Jim made the process so easy and smooth."
"Vincent was helpful and prompt in all of our phone and text communications."
"Megan was very helpful and reassuring that things would go differently."
Cons:
"For repairs you would be better off pushing your car anywhere else than going here."
"Their service has decreased greatly and they are not on taking care of their clients."
"The remote start or any feature on my ‘new’ VW Atlas 2023 does not work."
"I made a schedule for 10 am however i showed up about 9:10 am... Does that tell you why you are rated 1."
"The service advisor asked me a huge amount to fix my 2012 jetta's brake system."
"Upon further inspection, they forgot to install two lug nuts to the front tire."
"I was told there was no way my car could be looked at that day but I could leave it and be shuttled home."
Sales Experience
Pros:
"Overall a great experience would recommend Trend and Anthony to anyone looking for a new Volkswagen!"
"I just leased my 2nd Tiguan from Trend Motors and had an excellent experience."
"From the moment I walked in, to the moment I walked out with my new car, I was treated fairly, professionally and was made to feel like I was the most important customer they had."
"I felt they had my best interest in mind, rather than just trying to make a quick sale."
"I purchased my first car today and will be purchasing more from here."
"I highly recommend the Trend Motors, and Anthony Cagno for sales support if you are interested in a VW."
"Glenn at Trend Motors is an exceptional car salesman who made my experience of purchasing a Tiguan a pleasant and memorable one."
Cons:
"Need a new car this fall and will NEVER get another VW."
"They did not disclose mileage until I left dealer."
"Our 2022 Tiguan R 51k miles under lease had the A/C fail (first hot day of the year)... Very disappointed I will not be returning."
"I would give it five stars without hesitation except I was told I needed new rear brakes which is super frustrating."
"I was overcharged while using my credit card at 2.25% extra charge (~$39)."
"I was told they would not budge on fees like VIN etching for $247 on the car, and a steep $599 doc fee."
"I hastily purchased a Certified Pre-Owned (CPO) vehicle from Trend Pre- Owned in November 2023. It was an expensive mistake!"
Vehicle Delivery & Condition
Pros:
"The car was delivered 2 weeks ahead of the expected delivery date."
"Brian kept me up to date daily on the repair status, as there were some unexpected delays."
"Jennifer in service kept me updated the whole time and was great to work with."
"I just recently leased a 2023 Volkswagen Jetta and I couldn't be happier with it."
"I love my 2024 Atlas SEL and I look forward to driving it each day."
"Vehicle is back to running smoothly with no issues."
"I just picked up a new gray passat with brown seats and I love it."
Cons:
"My car had little to no oil and thank God I opened my hood and realized because had I not it could’ve been a bigger problem."
"Car did not come with a part that can unlock my tires."
"The oil change took an hour which was longer than I expected; not exactly an express service."
"Car was not washed externally and was extremely dirty."
"Atlas has 6k miles on it and so far has a squeaky heater they don’t acknowledge, dynamic cornering light error they are saying they have never had happen or heard of (please google), and got home recently to oil puddled on the driveway."
"I just picked up the atlas for a final time and not only is there a screw in my driver side tire but also found a bolt sitting on the belly pan after they say they fixed the leak."