"Gia took the time to get to me on just enough of a personal level to understand what I wanted."
"Melissa was a pleasure to deal with. Despite the stress of buying a car, I felt that she was always in my corner ready to help."
"Steven was the best, helped us in every way possible."
"The customer service here was “amazing”."
"It was a pleasure doing business with this establishment. The sales staff is professional and really take their time in making sure the customer is getting the best deal that suits their needs."
"Francisco was very helpful and made the buying experience a very positive one."
"Will was amazing. He greeted me as soon as I came through the door and made me feel right at home."
Cons:
"Deceptive practices. Watch out for who you speak to on the phone, they lie to get you in the show room."
"Upon arrival they tried marking me up $100 per month on a lease from the original AGREED upon price."
"I would strongly advise anyone considering doing business with them to proceed with extreme caution."
"It's clear that honesty and integrity are not priorities for this dealership."
"I reached out through face book and still no response."
"I encountered discrepancies in the price, compounding the frustration of the entire experience."
"These guys are nothing but all Liars... car went from $21k to $28k so I just got up and left drove there 2 hours for nothing!"
Pricing and Fees
Pros:
"The finance department secured us a great financing deal and offered valuable aftermarket warranties."
"Jesse eventually came through in a time when Jettas are scarce and was able to give us an excellent lease deal!!"
"The price we paid was the same as the website sale price."
"Brooklyn VW was offering a great sale on their website for a new ID.4 and that was completely honored during the negotiation process."
"Ray the sales manager was honest and straightforward during our negotiation."
"Great customer service. Great selection of cars."
"Noemi was great. She went above and beyond to make sure we left with a nice vehicle at a good price."
Cons:
"The salesman was kind enough to try to explain how a 14K car turned into 21k before taxes title and fees."
"They add 2.5K Detailing fee and 2K dealer fee."
"They tried to get me to pay 10k worth in fees even tho we already agreed to 27k out the door price."
"Don’t go to this dealership. They will rob you."
"After signing the contract, I discovered that there was no discount added, just state rebate and actual sales price I am paying is $50000, plus fees and taxes."
"They will change the price of the car after you sign the contract."
"This dealer lures people in with false advertising... Then they show it to me and they offer me coffee then I sit with manager and tells me it’s $27,000 not as advertised."
Post-Purchase Support
Pros:
"We also had the opportunity to meet several people at the service center when picking up our car."
"Great experience with Brooklyn VW sales department when I leased my Jetta -R last year. Excellent service department."
"We look forward to working with them in the future during our service check-ups."
"The manager Bobby and the ID.4 technicians, Christian and Artemio, were dedicated to making sure we felt comfortable with our pickup."
"I just leased a new 2024 Atlas from Brooklyn Volkswagen. I spent the whole day with Nelson, who was knowledgeable, accommodating, and friendly."
"They have such amazing friendly staffs all around."
"THEY MAKE YOU FEEL LIKE FAMILY."
Cons:
"1 month after purchase, only key stopped working, need a new fob."
"We have been waiting nearly 1 year for the key and have been following up constantly and being told story after story."
"I was there 4 hours for a tire change and inspection."
"Worse experience ever, called for 4 days in a row sent in my credit application never called me back with numbers."
"The worst customer service experience they lie about the price they lie about the condition of the car."
"the dealer did not return phone calls and i still have not heard from a manager or service rep of Brooklyn VW."
"1 week after purchase, took the car out of state, failed inspection needed 4 new tires and windshield wipers."