Open Road Volkswagen of Bridgewater Reviews Summary

Customer Service

Pros:

• "Rob in service was so easy to work with."
• "Ohmy at Open Road VW of Bridgewater is super helpful, friendly, and patient and made shopping for a Taos a great experience."
• "Everyone was awesome, fantastic personalities, rare experience these days!"
• "Service is awesome here! Very friendly customer service."
• "The staff was competent, courteous, and cooperative, working seamlessly with one another."
• "The customer service was top notch."
• "Everyone that we dealt with was very considerate of our time and honest with all the information."

Cons:

• "I’ve waited here for hours for service many of times and they never have a loner car."
• "We called ahead and made an appointment to see a specific car but they were unprepared and had a hard time finding the key for the car we agreed to see."
• "When picked up, the service people would not speak with us and the spare was NOT on the car."
• "Also feels as if I'm being dismissed."
• "Needless to say, I definitely will not be returning."
• "They charged me for new breaks then I had some issues where my caliper was bent. Had to be replaced at 49 thousand miles."
• "The waiting area need a little upgrade The chairs are not in good condition not sanitary plastic chairs would work well and May be more durable but that’s cosmetic also not work savvy if folks are waiting maybe chairs with a small table for comfort."

Sales Experience

Pros:

• "Anthony is the best in the biz!"
• "Our sales rep Abdul was exceptional."
• "Ryan is the G.O.A.T! We could not have asked for a better salesperson."
• "After visiting multiple dealerships prior to coming to Open Road I have to say they were the most welcoming!"
• "Anthony was very accommodating, straight-forward about the vehicle."
• "Anthony made my car purchase happen and made the experience great!"
• "Abdul Ghani made it ten times less stressful."

Cons:

• "DONT come here they give you one price then try to raise the price by adding warranties very HIGH DOC fees."
• "Damages to used vehicle not disclosed."
• "Shady, sleazy, borderline unethical business tactics here."
• "The reviews are probably fake! Look at the reviews on YELP!"
• "The car had undisclosed damage on the headlight."
• "What dealership requires a deposit to test drive a $31,000 used car when you’re in person?"
• "Drive an hour and a half for an appointment to look at a specific car and they tell us someone put a deposit on it."

Financial Services

Pros:

• "I am very grateful for Ahmads help in making this purchase happen by adding warranties, and similar services to the purchase free of charge to allow an agreement on the price."
• "Sales manager Tammy Phillips was so supportive and helpful throughout this time & she made the whole process of leasing a car so smooth & easy for me."
• "They did not charge that high above the MSRP except the package that was already installed in the car."
• "They even found me a lower rate through a different lender than the already low rate I had through CapitalOne for financing which was awesome."
• "The financial team made sure I drove off the lot with comfortable and affordable payments."
• "Joe stepped in, broke down some discrepancies with my credit report, and fought with the bank to help dramatically bring down our rate to fit within our budget."
• "Tony and the team really helped me get an approval on the vehicle I wanted."

Cons:

• "For starters they charge you 3% just to pay them their already outrageous prices for using a credit card."
• "Watch out for the warranty guys who call you two months later. Pretty unpleasant."
• "You would think maybe they charge double because they give you exceptional service, but you would be wrong."
• "We brought the car in on Monday because the right rear tire was losing air... The next day they informed me because I rode on the tire, it was not pluggable. They took no responsibility for the situation."
• "AVOID!!!! Dealer part and installed reverse camera. My six year old has better craftsmanship."
• "These dealers only care about money, this was a completely inconsiderate move on their part."
• "The deal felt rushed."

Overall Satisfaction

Pros:

• "I couldn't be happier with my 2021 Tiguan."
• "Highly recommend this dealer and go ask for Abdul."
• "I had a great experience here and love my new truck!!"
• "This was the most amazing experience in the world of purchasing/leasing a car."
• "I am so glad I decided to shop at Open Road VW!"
• "We love our new (used) car!"
• "I love my brand new 2023 Taos!"

Cons:

• "I recently leased a car from Volkswagen of Bridgewater, and I must say that my experience has been nothing short of disappointing."
• "I refuse to go back there since I purchased my newest Volkswagen from a different location and have had no issues."
• "It’s unfortunate that I will never go back because I liked the proximity, but I think my days of going to the dealership for service are over."
• "This place is terrible and they don’t know how to fix anything but make it worse."
• "Haven't received any follow up contact from dealership."
• "Very poor service both in person and on the phone."
• "The mechanics at a reputable repair center that completed my repairs found that Volkswagen at Bridgewater left my brake fluid cap off."