Colonial Volkswagen Reviews Summary

Customer Service

Pros:

• "Your sales team could not have been more patient or helpful."
• "Very friendly salesman. No pressure environment."
• "She was patient and not at all pushy, which made agreeing to a visit much easier."
• "Everyone at colonial was wonderful especially Tamara."
• "Erica was a pleasure to deal with as she processed and explained all the paperwork."
• "Ted C. has made the process painless!"
• "The entire process from initially contacting the dealership to walking out the door with my vehicle was smooth and quick."

Cons:

• "I had tried going to a local dealership and got discouraged by the shady practices of some of the salesmen there."
• "I would not buy a car from here nor would I let my friends and family."
• "I chose this place because I thought they had a good service unfortunately the person who treated me is a racist."
• "From drop off to pick up their 'service' was far from good. 0/10 would not recommend."
• "Updating my review- I called to check on my car at 4:30 and they close at 6:00 on Saturdays, they called back and said we need to keep it till Monday."
• "I would not recommend this place to anyone. I came in knowing what I wanted and they gave me the run around."
• "After waiting almost 3 hours. He calls me into the office and tells me that it is an engine issue, and I need a new engine."

Facilities & Comfort

Pros:

• "The waiting area is very nice."
• "The upstairs lounge is a nice, quiet place to read (unless it's lunch time)."
• "Their facility is immaculate and their personnel is outstanding."
• "The waiting areas are comfortable and clean."
• "The waiting room and showroom are nice a welcoming."
• "The dealership itself was under construction, but it is very modern and clean."
• "The office is spotless and the coffee is great!!"

Cons:

• "The literal next day I made an appointment with my preferred VW dealership and showed them the estimate and paperwork given to me by Colonial VW... my brakes were all completely fine and that the rotor only had a minimal amount of surface rust on it."
• "Just got my car back from the 40k service inspection and the inside is filthy."
• "I was disappointed that the service technicians didn't seem to make any effort to remove all the water in my trunk."
• "They tried to charge me $500 for recalibration, which should all be covered under the warranty."
• "I guess the takeaway I'm getting from this is that if you like getting spammed with tons of junk mail, this is the place to do business."
• "Never purchased or got any service done at this dealership. Haven't owned a VW in years. So I'm not exactly sure why they're spamming my mailbox with multiple coupons and ads."
• "I've called and asked multiple times to be removed off their mailing list. Nobody is ever available and I'm asked to leave my contact info with promise of a callback."

Quality of Service

Pros:

• "Questions about my vehicle were answered with a short wait time."
• "The service department does great work."
• "With such outstanding service and attention to detail, it's no wonder why I am a loyal Colonial Volkswagen customer."
• "They were extremely knowledgeable about every car he looked at and easily answered all of his questions."
• "Bill spent a good hour going over the car with a fine-tooth comb and found only half a dozen minor problems, several of which were remedied right then and there."
• "Everyone I encountered was extremely professional and they all had great customer service."
• "The service is excellent."