Cherry Hill Volkswagen Reviews Summary

Customer Service

Pros:

• "Customer service was great."
• "Great customer service! They truly do value their customers."
• "Tyson did an excellent job following up with me and patiently answering my questions and concerns."
• "He was also very knowledgeable, thorough and he ensured all of my questions and concerns were addressed."
• "Communication was clear and always got back to me promptly."
• "Overall great communication and willingness to assist with any questions as I’m a worrywart."
• "The salesperson, Matthew Alpert at VW in CherryHill NJ demonstrated excellent customer service."

Cons:

• "I did not enjoy my experience with the service part of this dealership."
• "The Cherry Hill Imports is one of the worst experiences I have had at a car dealership."
• "I am disappointed and will likely go elsewhere for warranty work."
• "The woman on the phone was not helpful at all."
• "Communication from the service representative was incredibly poor."
• "I’ve called several times and all I receive is rudeness and they seem so confused about there auto mechanic business."
• "The specific person who worked with me didn’t make me feel welcomed."

Sales Experience

Pros:

• "Salesman was upfront and direct with us and gave us a good price."
• "Absolutely, best salesperson experience I have had."
• "We are over the moon ecstatic about the experience we had walking into the VW dealership in Cherry Hill."
• "Bob was so friendly and focused on what I wanted out of a car and didn't make me feel like I was just another sale."
• "I would highly recommend Al to anyone that is in the market for a new car."
• "Malik Lewis... Malik was so professional, genuine, and kind."
• "I highly recommend Jared from Cherry Hill Volkswagen for your next vehicle."

Cons:

• "I bought a 2023 Atlas with so many problems with it."
• "$3300. And car won’t pass inspection. They put 3,000 extra miles on the carfax."
• "Complete incompetence. I’m a customer service manager and have to say the service I received was awful."
• "We tried to purchase the vehicle there, but they would not negotiate."
• "The incompetence in this case ranged from the service writer on through the mechanics."
• "Wished we had a better experience trading in our vehicle here."
• "I had my car towed in and did not receive any update for at least 3-4 days."

Vehicle Service & Maintenance

Pros:

• "I never have a complaint when my car is serviced at Cherry Hill VW."
• "With multiple lights on from one issue their service staff diagnostic found the issue and corrected it."
• "Excellent service and communication... accommodated me with a short notice appointment as well."
• "I appreciate the quality service that you provide."
• "Service Representative efficient and got my vehicle serviced and returned to us in an expectable amount of time."
• "The work itself is performed to our expectations."
• "The work was done very quickly and everyone was very polite."