Jack Daniels Volkswagen Reviews Summary

Customer Service

Pros:

• "This dealership is worth checking out if your searching for used inventory."
• "Our experience here was great with the sales associate Dylan M."
• "Scott and Dylan courtesy to bring the vehicle & paperwork to my job for me to be finalizing everything."
• "The new showroom is phenomenal, very comfortable with knowledgeable very welcoming staff."
• "I highly recommend Jack Daniels Volkswagen in Fairlawn, NJ They really know how to treat there customers with care and respect."
• "Everyone at this establishment has gone over and beyond for our family."
• "We are happy with our purchase, and highly recommend Doug and Jack Daniels Dealership. Exceptional Service!"

Cons:

• "Disappointing Experience with Pricing Changes! STAY AWAY from this dealership!"
• "I found this experience highly frustrating and unprofessional."
• "Very disappointed. Lack of communication from the front desk."
• "Absolutely one of the most shadiest dealers around BUYER BEWARE."
• "Received a quote and left a deposit for a used car... they sold the car on Monday, the 28th after a deposit was left!"
• "The sales manager or finance manager was useless and this place is a bad dealership."
• "Horrible dealership!!!"

Sales Experience

Pros:

• "This was the most effortless, pain-free, non-negotiating, excitingly-smooth car experience I have ever had."
• "Just purchased my second car from Jack Daniels Volkswagen and the process was even better than the first time."
• "Scott Saccomona took care of my entire process with such professionalism and kindness."
• "Justin was my salesman and he went above and beyond in the sale."
• "Jose understood what I was looking for, showed me multiple options, and ultimately helped me make a great decision."
• "I was provided excellent service by rich and scott and got to drive away with a practically brand new jetta r line!"
• "Signing the paperwork with Scott was a breeze, he was very outgoing and made everything simple."

Cons:

• "We’re very disappointed."
• "Love my Atlas but have been waiting almost year for my second key."
• "They expect a customer who paid a lot of money on a car to now go make fixes out of pocket when they lied about a warranty."
• "Used vehicle was sold to my girlfriend and she was sent on her merry way... with an unsafe car."
• "What a nightmare! Keeps changing the prices, keep telling me to come in the next day and the car wasn’t even ready!!!!"
• "The vehicle is unsafe to drive in its current condition."
• "Bottom line- as soon as you cut the check, they cut their promises!"

Staff and Management

Pros:

• "I can’t even describe how thankful I am for Dylan & Scott."
• "Alex delivered the car to me, showed me its features, and answered any questions I had."
• "I definitely recommend Robert as skilled knowledgable service expert!"
• "Greg was kind, understanding of my price range, and helped make this experience worth my while."
• "My sales person was Paul Pedrano who was EXCEPTIONAL."
• "Antonio... made it very easy to understand all the cars features and I was sold."
• "I worked with Brian to get my new car and he made the experience such a pleasure!"