Address: 23 Blossom Hill Rd, Lebanon, NJ 08833, USA
Phone: +19082364120
Rating: 4.6
based on 226 reviews.
Facility and Cleanliness
Pros:
"The building is state of the art & spotlessly clean."
"Very neat and clean facility."
"Place was clean and nice looking. The people were well organized and polite."
"The environment was clean and peaceful."
"The entire clinic was quiet, clean and so so helpful."
"The office is running efficiently and it's always spotless."
"The place is always clean and welcoming."
Cons:
"It's the quality has gone down. And if the owner knew this I'm sure she would be extremely disappointed."
Staff and Service
Pros:
"Skilled surgeons that have done a great job with tricky procedures our kitty needed."
"We felt welcomed by all XO"
"I've recommended multiple people to Crown Vet proudly."
"I cannot overstate how immensely grateful we are for the wonderful staff at this facility."
"Doctor Nielsen was thorough, knowledgeable, compassionate, patient and kind."
"Their manager Donna was also an amazingly compassionate individual."
"Incredibly knowledgeable and amazingly kind and compassionate nurses and doctors."
Cons:
"After following up with them, the receptionist showed attitude around providing further background on delay."
"The only gripe I have is I was expecting a call the next day to check in and see how my pup was doing, but I got nothing."
"Horrible experience with Dr. Ross at Crown Vet."
"Poor charting and miscommunication between vets."
"When I questioned it, the girl (who was wearing a pignose covid mask) gave me an attitude."
"Whoever the receptionist was tonight, 10/14 at 6:30pm was really rude."
"But the dermatologist is rude, demanding and oversteps."
Cost and Value
Pros:
"They had given us potential costs up front, so we knew what to expect."
"Although it was not cheap, I do have pet insurance which will offset the costs, and I'll get most of that money back."
"Actual charges were much lower than their estimate."
"We opted for the private cremation, which was very reasonably priced."
"Their prices were very affordable."
"Emergency care is not cheap, but their prices are reasonable, and they try their best to work with you on what you can afford."
"Of course emergency services can be expensive, but we found it completely reasonable for all that was done and absolutely worth it."
Cons:
"I was charged.a whopping $600.00 dollars for that same routine (x-ray and exam) hydration and meds to take home."
"Prices like these are the reason most families will not adopt pets in the future due to inflated pricing where it can financially cripple them."
"$1800 for bloodwork and fluids is not covid related. We were fleeced."
"When pet care costs more than basic human health care we have a severe problem."
"Crown is overpriced and performs sloppy work based on my experience. I do not recommend."
"Then the final bill being about 5000-8000 more than the estimate given."
"It was EXTREMELY expensive as any emergency vet would be, and they require most of the estimate they provide up front."
Availability and Accessibility
Pros:
"And they are open 24-7, 365 days a year!"
"They took her immediately into surgery. The Dr was wonderful in explaining everything and alleviating my anxiety."
"We called them, drove the 15 minutes and within 10 minutes they treated him."
"Open 24/7."
"Really caring and kind staff. Someone is always available to take a call 24/7 so you can check on your fury family members."
Cons:
"Unfortunately they are so busy you cannot always get an appointment when needed."
"We were referred elsewhere twice in the previous month when emergency services were needed for our dog."
"Well when I called I was told they were too busy and couldn’t help us."
"The appointment state that they made they told her to be there in the next day she got there 9:00 in the morning and had said that the technician didn't have any time to get the cat in and it was a very serious matter."
"It's a waste of time, to go just to get shut down with pricing or we dont do that procedure here."
Communication and Care
Pros:
"They were able to take our dog in immediately and assess the problem."
"I've never met a more compassionate veterinarian in my life."
"The staff was friendly and professional. Dr Nicole Giancristofaro immediately examined my and completed an ultrasound of his heart within minutes of arrival."
"I felt comfortable leaving my pup there for surgery & they took excellent care of her."
"They were so kind to us as they watched our hearts break."
"Each and every staff member, tech, or doctor was very compassionate and caring."
"The entire staff was very friendly & knowledgeable & we left there knowing that Chloe was in great & compassionate hands."
Cons:
"When I arrived they took me in they looked at her said oh it’s not bleeding currently can you go back and wait in the car for 30min to an hour we have more important patients."
"Her call back came but it was her telling me to find another vet due to my financial situation."
"They all kept thanking us for our patience, but I felt that they were the ones who deserved the Thanking."
"When I went to leave with him, they kept saying I was then 'choosing to let him die.' Verbatim. Who does that?"
"Upon arriving I waited 30min after curbside check-in and received no updates from staff on anticipated delays."
"They took my dog in, didn’t call me to discuss anything and started calling previous vets to get records."
"Will never return due to the treatment, lack of information given post-visit."