Hickory Veterinary and Specialty Hospital Reviews Summary

Veterinary Care Quality

Pros:

• "They have very well qualified and knowledgeable vets who provide state of the art care in a compassionate manner."
• "The care provided by Dr.Kay and staff is really remarkable."
• "They made sure he was comfortable and i was up to date the entire time before, during, and after surgery."
• "Each vet we’ve visited has been very attentive, discussing our Chihuahua’s treatment options and giving us the ability to make informed decisions."
• "Several imaging studies were very promptly obtained and my cat's condition was stabilized."
• "The vet was very knowledgable, helped my dog, and we were on our way in no time."
• "Dr. Rosenheck performed a complicated hernia surgery on my munchkin cat."

Cons:

• "I asked if we could get a longer term solution because this cycle of visits and medication was getting expensive; they did not care."
• "Was told it was probably just from rough housing and they couldn't find anything wrong... Ended up being a URI, so they didn't even give me a proper diagnosis."
• "The veterinarian said there was no way that she was choking off of anything and that an xray wasn't necessary."
• "They charged me 195.00 for a 15 minute conversation with a young vet who talked over me and was not listening."
• "When she called us back after surgery she informed us they had misdiagnosed him."
• "The doctor who attended to my cat had no idea about anything."
• "THEY ONLY CARE ABOUT MONEY. IT WAS SUNDAY AND NEW YEARS EVE AND I DIDNT HAVE ACCESS TO A BANK AND THEY REFUSED TO TREAT MY DOG AND THEY LET HIM DIE ON THE FLOOR."

Customer Service

Pros:

• "Hickory is an awesome place to take your doggie."
• "Everyone was helpful and kind."
• "The techs are very caring and the office staff always welcoming."
• "The whole staff from check in, to the vet techs to the vet(s) were extremely attentive, kind and compassionate!"
• "Staff and doctors were very nice and friendly."
• "The staff is wonderful and caring, and the facilities very nice."
• "The staff and doctors are so full of compassion and patience."

Cons:

• "Please save you and your pet the trouble and go to metropolitan veterinary."
• "The manager at building was condescending and talks like she is better then everyone in the room."
• "I feel that besides the vet, no one has any idea what is going on."
• "The people were mostly rude and uncaring."
• "Prepare to be lied to, overcharged, and when you try to get an explanation, you will be laughed at and hung up on."
• "The front desk staff was busy laughing and having fun and being rude."
• "Customer service ranges from poor to very rude to ... in one case pleasant."

Cost and Billing

Pros:

• "We were able to quickly schedule a neurology appointment (next day)."
• "They also accept care credit and pet insurance."
• "They are well priced, kind, patient, and stayed until 11:30 at night so we could go home with Boots that night."
• "The prices are more than reasonable."
• "They accept Care Credit, which is a lifesaver for us."
• "They were so sensitive about our finances and making sure our care was the most efficient and cost-effective."
• "I also found their prices to be much better than the prices of the vet we left."

Cons:

• "Filled out all the paper work my pup was taken into the back and just as I was about the processed the manger calls upfront said it’s not 92 a night it’s 250…."
• "The costs for that 2.5 visit cost $860.00.... REALLY...? For what?Unbelievable..!"
• "While the care was expensive, I did not mind because specialty veterinary care never comes cheap and it was worth it."
• "They charged me 7000.00 to give me back my dog in a box less than 30 hours later."
• "The wellness visit alone is $99."
• "Also refused to work with us on some type of payment plan as some people don't have money laying around for emergencies like that."
• "$240 for a 20 minute visit."

Facility and Amenities

Pros:

• "Greeted at door warmly. Gorgeous lobby w/awesome dog artwork(my fav art)!"
• "Hickory's facilities were very clean and welcoming."
• "Facility was very clean and well maintained."
• "Nicest facility since I've had a pet."
• "Good Staff. Nice facilities."
• "Wonderful facility! We recently brought our dog here to an emergency vet visit."
• "We were greeted by a very pleasant assistant and escorted to a nice, large room."

Cons:

• "The water fountain in the lobby also tastes of lead and metal."
• "Your last moments with your beloved are in a bright tiled exam room that has hard benches and is the most uncomfortable atmosphere to say goodbye to your pet in."
• "Their MRI machine was broke."
• "The up charge is ridiculous, items like a 'pan bed' was in the 100s."
• "Before I was even allowed in the building for her to be euthanized, they requested my credit card information for payment."
• "The lobby is full of ringing phones and CSRs yelling over each other and talking about clients in a derogatory way."
• "For the sake of your pet’s safety and your sanity, I implore you to go elsewhere."