"Service department is excellent, had a last minute problem with my sink the day before a camping trip."
"Service team is amazing as well. Everything that we pointed out of during our walk through they were right on top of!"
"The team at RV Value Mart made the entire process enjoyable and we are looking forward to many fun filled camping seasons ahead!"
"Everyone was very friendly and helpful."
"We received excellent service during our purchase of the RV."
"For us, we have never had such a positive experience at an RV dealer."
"Needed new plug in for towing our RV home safely. Went by there place of business and they helped us out quickly and efficiently."
Cons:
"Once the check clears they could care less about customer service. Overall this has been a disappointing experience."
"Seems once they have your money you are on your own."
"You leave service dept. and the service manager several voicemails with no call back."
"Dealership could definitely improve on returning phone calls tho."
"If you want to wait months for service work and parts, with no communication go to them."
"Either no call back or they tell you to call someone else who then tells you to call another person."
"The service manager (Lester’s son) Johnathan couldn't of been more rude and states 'it’s not my problem'."
Sales Experience
Pros:
"We weren't pressured into buying and they took the time to show me multiple options."
"The salesman was very helpful, and HE KNEW THE CAMPER!!! Amazing!!!"
"EVERYONE was VERY friendly and helpful...NO one was pushy in their sales tactics."
"Mitch was our salesman and he was very helpful and patient throughout the process."
"Our salesman Jeff was very helpful and not pushy like a lot of salesman are."
"Great job by Tyler Ashley. Very personable salesman who went above and beyond to help find our dream camper."
"The sales man( David Luciotti) me and my husband worked with was great at helping us find a used camper that would fit our needs and budget."
Cons:
"It was a long process in getting our Catalina Legacy for pickup."
"The salesman told me that the cheapest camper was 10thousand now I looked on there website and saw that they had one there for 6 and 7 thousand I will no longer go to this place again very disappointed."
"When attempting to finalize a deal, they pulled the old 'bait and switch' on us."
"Matt Leo was our sales rep here and we were just unsatisfied to be honest."
"What a joke. Visited this business at the Harrisburg RV show @ Farm Show complex. Nice display of units, very interested in a unit. Decided to discuss numbers with salesman. Worst mistake."
"The list of disappointments is very long. The sales process was slow and painful."
"We just drove an hour with full intent of purchasing a travel trailer. No salesman ever came out."
Product Quality
Pros:
"He sent his son directly to our house to replace the battery and offered some money for our time and materials for having to clean it."
"Even found a couple small things and they were taken care of immediately."
"I believe my new Cruiser MPG will last a long time."
"The camper was ready on time and everything that was promised was taken care of."
"We are very pleased with this purchase, everything works, and no leaks."
"We purchased the Cruiser MPG 2800QB at around 25K, considerably less than other dealers we had researched."
"Technician Shane Simons performed the install and had to squeeze into a few tight spots. He got it done, tested, buttoned up and explained everything I needed to know before I drove off the lot."
Cons:
"Found out it had dented door knob, broken fridge door, bent/dented screen door."
"They missed a broken window mechanism which caused our window to literally flap open in the wind when traveling, a ripped slide out seal, and a leak which caused a major soft spot in the floor."
"One of the campers had some zippers open that should be closed."
"We bought a used camper, one slide out was damaged, but my husband was sure he could repair it. When he began the repair, it was obvious that someone had intentionally disabled the slide out to hide the water damage."
"*Updated review* they did not disclose that camper had water damage."
"Its time We used it the shower leaked very badly, that we had to shut the water off outside, so as not to ruin the bathroom floor."
"I noticed several campers did not have the roof supports installed."
After-Sales Support
Pros:
"We have been getting rentals from them for years and now we finally bought an RV these guys have always been great to work with on every transaction even the service after the sale was quicker than expected!"
"The owner of the dealership contacted me directly and was not happy with what had happened and explained to me that they were making some changes at the dealership lately and this never should’ve happened."
"Family owned and super friendly staff!"
"We had a very good experience with RV Value Mart."
"Relatives have purchased from you guys and they've had great experiences!! 👍"
"For us, we have never had such a positive experience at an RV dealer."
"We are extremely happy with our purchase and experience."
Cons:
"It's been a week and no update has been provided."
"If you want to wait months for service work and parts, with no communication go to them."
"They were not sorry for wasting our gas or time, offered no solutions, just told us to call back during the week."
"Moral of the story, don't waste your time at a place that has horrible customer service, and just wants to take your money!"
"I tried email many times and was ignored."
"The service department charged me for a repair that was under the warranty."
"The absolute worst service I have ever experienced in my life! We have owned the camper for 1 year and still have not had items fixed that were broken since new."
Value for Money
Pros:
"A very coustermer friendly experience, although a sellers market the staff did insure a cost savings experience."
"The price on the trailer was the best I could find around."
"The trailer we purchased was priced well, it came in ahead of schedule, and the staff were very helpful during the pick up and purchase process."
"We purchased the Cruiser MPG 2800QB at around 25K, considerably less than other dealers we had researched."
"So I happened to see a groovy little rv camper on the internet that these guys were selling. I spoke to Dave Shaffer and he was a great help. The thing is it was one of their cheap trailers for under 2 grand and I was 600 miles away. He went above and beyond for me and was very transparent about everything."
"Overall I guess I'm satisfied, I accomplished what we went out there for, I got my new travel trailer."
"We are extremely happy with our purchase and experience."