Veterinary Care Group - Middle Village Reviews Summary

Staff and Veterinarians

Pros:

• "Every doctor is great. Really appreciate this vet."
• "They were compassionate & treated Lola with lots of love."
• "The staff are universally caring, skilled, and warm."
• "All the vets are super nice and genuinely care about all their patients and pet parents."
• "Dr. Ivanov, Dr. Colon, and Dr. Ueda are all awesome, and I highly recommend them."
• "The front desk ladies are amazing (virtual hugs to Jolanta and Claire), the nurses and vets knowledgeable, friendly and empathetic."
• "Administrative staff and physicians were great! Affordable healthcare for my pet that's close by!"

Cons:

• "The issue arose when we received a call from tech Christine, who could not have been more disingenuous or rude."
• "The front desk had a nasty attitude."
• "They are all about money and not animal care. I spent a total of $1165 just to have my dog die!!"
• "Veterinary Care Group is buying up all the vets in Queens. They will take you to the cleaners regardless where you take your cherished pet."
• "I had sent an email with a question I had for Dr. Ueda, and was told she would be alerted to it when she returned to the office. Instead, I received a call not from Dr. Ueda, but from Christine, who was rude, patronizing, and condescending."
• "They failed to figure out what was wrong and send her home to die!!"
• "Very dishonest business which has been sold recently, possibly to even more dishonest new owner/s."

Communication and Responsiveness

Pros:

• "When I initially emailed inquiring about services and prices, the staff responded quickly with detailed information."
• "Vets have also been very responsive in returning our calls and emails so they make sure to answer any questions or concerns that my spouse and I have."
• "They usually get back to you with test results within 24 hours and explain everything to you in laymen terms, so that we can understand easily."
• "Dr. Ivanov even called me at 9pm on a Friday night to personally relay my cat’s blood work results to me."
• "They called me before and after the procedures to make sure everything was in order and gave me detailed instructions on how to keep my puppy well."
• "I’ve also had some small scares at home (one of my cats had an upset tummy) and I was able to speak with one of the vets who had personally seen my cat the same day to walk through what was happening."
• "Dr. Ueda and the non-tech staff were welcoming and efficient during our newly adopted dog's first visit for an annual checkup, shots, and meds."

Cons:

• "I did send a follow-up to their email, but certainly didn't hear anything back."
• "You made it impossible for our dog to get the proper medical care."
• "If that was really the case you should have never told me it was ok to be late and that you would have taken me."
• "This location was not able to see my sick dog as an established patient."
• "However, they took my money, emailed my dog's xrays, and never called me to explain the results."
• "I came in with my sick dog and I was 10 min late they turned me away."
• "I was just on the phone and had not a good experience."

Professionalism and Facility

Pros:

• "Super professional, clean facility and very responsible at what they do."
• "The staff was professional and made the visit wonderful."
• "Super pleasant staff, amazingly kind and thorough Veterinarian and very little wait time."
• "The entire staff was sweet and comforting."
• "Dr. Ueda was amazing. A complicated UTI. She went above and beyond and was very good to my boy."
• "The entire staff's compassion and professionalism instills the confidence that they are truly concerned for the health of our pet."
• "The staff here is very friendly, helpful, and refreshingly prompt; a pleasure to deal with, even during a pandemic."

Cons:

• "Very upset this was the first vet I went to."
• "I got there and the waiting room was in poor/old condition as was the remaining of the office."
• "The wait was about two hours, which was not great but still the shortest ER wait time of those I called."
• "We late 15 minutes because lady on the phone gave me the wrong address, and I was standing outside with my puppy freezing cold, they not even allow us to go inside just told us we have to reschedule for another weeks."
• "When it was Antelys with the old staff it was better. Staff was nicer & caring."
• "I work full time and can't do a mid afternoon appointment. My cat is elderly and whoever I spoke to did not even try to help me."
• "Just flabbergasting, really. How one person, who doesn't have the professionalism or wherewithal to make phone calls to clients has caused such nonsense is stupefying."

Cost and Financial Considerations

Pros:

• "They offer a senior discount (for the parent, not the pet) which is extremely nice for those of us on a fixed income."
• "Dr Shultz And the staff were kind, communicative, and really worked with us financially, explaining every procedure and cost."
• "The prices were reasonable, the appointment was easy to book, and all the employees were friendly and kind."
• "The young lady who goes over the fee's was also very helpful, she gave us two different options for medication."
• "What we loved about the Veterinary Care Group was how sensitive and good they were at breaking down the cost of Tuxs dental."
• "They even cut his nails how nice is that 👍🏽💙 plus their prices are pretty reasonable, we all can benefit from that specially in these COVID times."
• "I've been going to veterinary Care Group from day one... they are not expensive at all thanks guys for everything."

Cons:

• "They came back with the most outrageous estimate ever! ~$2000-$2500."
• "They are all about money and not animal care. I spent a total of $1165 just to have my dog die!!"
• "Although the treatments they provide are consistent, I will say the price here is more expensive than other vets in the area."
• "Everyone is super nice and knowledgeable but it’s just too expensive for me."
• "They failed to figure out what was wrong with my cat and kept ordering sonograms - all at my expense, obviously."
• "They charged a base line “sick fee” arbitrarily depending of what level of sickness they assess your pet at and then tag more and more charges on top of that."
• "When I asked the vet what the range was for a dental procedure here she told me it can go up to $4,000 and that I should start saving because her teeth are disgusting."