Three County Volkswagen Reviews Summary

Category: Volkswagen dealer

Address: 701 Riverside Ave Ste A, Lyndhurst, NJ 07071, USA

Phone: +12019338383

Rating: 4.2
based on 223 reviews.

Customer Service

Pros:

  • "The staff were professional, courteous and informed."
  • "The service staff, in particular Carlos, were fantastic."
  • "The staff in the service department are excellent, very pleasant and professional."
  • "I will definitely recommend this place to all my friends and family!!!!"
  • "Service was seamless, professional, and of high quality."
  • "They have always explained everything to me and given me choices of ways to proceed."
  • "Gregory Deo, Service Advisor, was very attentive and listen to the issues that I was having with my car."

Cons:

  • "Worst dealership ever! They know they sold me a bad battery last year and it’s crazy."
  • "They talk fast, they do that so you are confused by the information they are giving you."
  • "Very unhappy with their service."
  • "They need to fix their customer service!"
  • "Someone could at least call me and tell me that the car would take more time than expected."
  • "The dirtiness of the vehicle (external) at time of pickup."
  • "Horrible customer service."

Dealership Integrity

Pros:

  • "Very honest dealership."
  • "Very honest and professional! I loved chatting with Joe in sales and Greg and Carlos in the service department."
  • "Currently have my 2013 gli there for a clutch issue... so far so good they have been honest and true in all they have said."
  • "Also seems like a very ethical dealership, i.e. not the kind of place to coercively upsell you into stuff you don’t need."
  • "They made sure to triple check the diagnostic only to find another issue which was addressed as well."
  • "I had a great experience in leasing my first car through Three County Volkswagen! My salesperson was extremely helpful and went out of his way to get me the car I wanted."
  • "I appreciated the detail everyone Three County VW had."

Cons:

  • "I went for a wheel alignment and my car isn’t aligned at all."
  • "Went in for routine service and noise from turbo... Got the car back, turbo was still making noise."
  • "They have the worst service department and I would suggest that you stay away from this dealership in Lyndhurst."
  • "Stay away from this dealer, the salesman lied to me so bad that I return the car back."
  • "MAKE SURE YOU GET EVERYTHING PROMISED DONE BEFORE YOU LEAVE. They are obviously NOT TRUSTWORTHY."
  • "This dealer fraudulently charged me for 60,000 mile service."
  • "Management is horrible and incompetent or will get you to pay for services that they will never perform."

Facilities & Amenities

Pros:

  • "Pleasant service in a modest office with no-frills pricing for the consumer looking for a capable German car and a good deal for the wallet."
  • "Plus the mechanics left my car very clean, and didn’t touch any of my things or seat/mirror settings."
  • "Waiting area was comfortable with a TV and Keurig machine supplied with coffee/decaf/tea, and the bathroom was very clean."
  • "You have now given customers the ability to get their cars fully serviced/ repaired by offering Sunbit."
  • "It's not a very large dealership but they treat you like family."
  • "They have a shuttle service, free wifi, free coffee and a free car wash."
  • "I had an incredible experience with Three County Volkswagen."

Cons:

  • "They don't allow scheduled repairs on Saturday, and are closed on Sunday."
  • "The shuttle driver got lost (drove through Hoboken, NJ) and I arrived to work late, at 8 a.m."
  • "I also appreciate that the shuttle is available to take me to different locations while I wait."
  • "I was given a ride home and then back to pick up my car. And I live 30 minutes away."
  • "They offer free ride home or work after dropping off your car for service, and pick up after car is fixed."
  • "They provided us with free transport to and from a local a hotel while they expedited the repairs."
  • "Oil change and check heating system waiting time 4 hours, never mentioned they needed a 'special technician' for it."

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