Address: 701 Riverside Ave Ste A, Lyndhurst, NJ 07071, USA
Phone: +12019338383
Rating: 4.2
based on 223 reviews.
Customer Service
Pros:
"The staff were professional, courteous and informed."
"The service staff, in particular Carlos, were fantastic."
"The staff in the service department are excellent, very pleasant and professional."
"I will definitely recommend this place to all my friends and family!!!!"
"Service was seamless, professional, and of high quality."
"They have always explained everything to me and given me choices of ways to proceed."
"Gregory Deo, Service Advisor, was very attentive and listen to the issues that I was having with my car."
Cons:
"Worst dealership ever! They know they sold me a bad battery last year and it’s crazy."
"They talk fast, they do that so you are confused by the information they are giving you."
"Very unhappy with their service."
"They need to fix their customer service!"
"Someone could at least call me and tell me that the car would take more time than expected."
"The dirtiness of the vehicle (external) at time of pickup."
"Horrible customer service."
Dealership Integrity
Pros:
"Very honest dealership."
"Very honest and professional! I loved chatting with Joe in sales and Greg and Carlos in the service department."
"Currently have my 2013 gli there for a clutch issue... so far so good they have been honest and true in all they have said."
"Also seems like a very ethical dealership, i.e. not the kind of place to coercively upsell you into stuff you don’t need."
"They made sure to triple check the diagnostic only to find another issue which was addressed as well."
"I had a great experience in leasing my first car through Three County Volkswagen! My salesperson was extremely helpful and went out of his way to get me the car I wanted."
"I appreciated the detail everyone Three County VW had."
Cons:
"I went for a wheel alignment and my car isn’t aligned at all."
"Went in for routine service and noise from turbo... Got the car back, turbo was still making noise."
"They have the worst service department and I would suggest that you stay away from this dealership in Lyndhurst."
"Stay away from this dealer, the salesman lied to me so bad that I return the car back."
"MAKE SURE YOU GET EVERYTHING PROMISED DONE BEFORE YOU LEAVE. They are obviously NOT TRUSTWORTHY."
"This dealer fraudulently charged me for 60,000 mile service."
"Management is horrible and incompetent or will get you to pay for services that they will never perform."
Facilities & Amenities
Pros:
"Pleasant service in a modest office with no-frills pricing for the consumer looking for a capable German car and a good deal for the wallet."
"Plus the mechanics left my car very clean, and didn’t touch any of my things or seat/mirror settings."
"Waiting area was comfortable with a TV and Keurig machine supplied with coffee/decaf/tea, and the bathroom was very clean."
"You have now given customers the ability to get their cars fully serviced/ repaired by offering Sunbit."
"It's not a very large dealership but they treat you like family."
"They have a shuttle service, free wifi, free coffee and a free car wash."
"I had an incredible experience with Three County Volkswagen."
Cons:
"They don't allow scheduled repairs on Saturday, and are closed on Sunday."
"The shuttle driver got lost (drove through Hoboken, NJ) and I arrived to work late, at 8 a.m."
"I also appreciate that the shuttle is available to take me to different locations while I wait."
"I was given a ride home and then back to pick up my car. And I live 30 minutes away."
"They offer free ride home or work after dropping off your car for service, and pick up after car is fixed."
"They provided us with free transport to and from a local a hotel while they expedited the repairs."
"Oil change and check heating system waiting time 4 hours, never mentioned they needed a 'special technician' for it."