"Ray was very courteous and patient with all our questions and concerns."
"Raymond Forziati of Reydel VW in Edison... was wonderful to work with. Honest, respectful, knowledgeable, listened and overall very personable."
"The staff is really accommodating."
"Everyone over there is so friendly and they will take care of you."
"Customer service was TOP NOTCH through and through."
"The entire Reydel team exuded warmth and professionalism, making me feel valued and respected."
"Everyone there is super friendly and helpful."
Cons:
"I wouldn't recommend this dealer to no one save the headache and the loss time go to a different dealer !!"
"The sales rep Ray that originally leased me the car was not very helpful and seemed uninterested in making a deal."
"This dealership does not take care of its customers and their managers have no idea what their sales reps are doing."
"The service department has very poor customer service especially Mabel Moreno."
"I didn't have a good experience. I had to wait 2 weeks for a car service appointment."
"The finance manager was impatient with us."
"The sales person was very nice, but the credit person had a very bad attitude."
Purchase & Sales Experience
Pros:
"This is car number 8 with them. Fair numbers right from the beginning."
"The price they gave me over email is the price I got out the door."
"I ALWAYS leave Reydel happy and confident that I got the Best Deal."
"Had one of the best experiences for purchasing a car with Alec, he understood what we needed and made sure that all our needs were met."
"Got a great deal and really felt that they wanted me to leave with a deal that satisfied me."
"I’m a repeat customer and can’t imagine going elsewhere for my vehicles anytime soon."
"I not only found the perfect vehicle but also secured a price that left me genuinely content."
Cons:
"I felt tricked there. FIRST and LAST TIME there."
"Having heard horror stories about the mark-up some dealerships are charging, I was nervous about what I would experience when I went to purchase the vehicle."
"I recommend everyone to stay away from this dealership. I will not be coming back here!"
"Their website boasts that there are 'No Hidden Fees' which I found difficult to believe after buying a car recently from a different manufacturer."
"When we picked up the car on Nov 4th it was missing the navigation card, manual, and second key."
"Now I am stuck in having to sell the car as is and purchase a new one."
"VW Edison is trash! Don’t hustle your customers!!!"
Vehicle Quality & Selection
Pros:
"Both the Atlas and the Tiguan were beautiful cars and drove great."
"The Jetta was exactly as advertised, and I LOVE IT!"
"We had plenty of cars to choose from and are loving our new SUVs."
"I bought my blue Jetta last month and it has been a dream."
"I'm so happy with my new vehicle!"
"I would highly recommend for certified used cars."
"I'm very happy with my experience, and would highly recommend Reydel VW of Edison!"
Cons:
"The previous oil change they forgot to put the oil cap back on. Splashed all over the engine, causing smoke."
"Alec... had damaged the front bumper on my brand new car."
"But I am hearing a weird noise when I apply the brake and releasing it from past two days, not sure what went wrong."
"After I took the car home I hear a rattling noise. Turns out the technician left nuts and bolts near the wind shield wiper areas."
"I would’ve gave y’all 5 stars but I just realized one of my tires is missing a lug nut, I’ll be back for that when I’m in the area."
"A Family member bought a certified pre owned car from this dealer they claimed everything was inspected 3 weeks latter the car has all these engine and electrical issues like it hasn't been inspected."
"So I came in for a check engine light for a cylinder 4 misfire(VW GTI 2017). I had to go back and forth 3 times. Each time my vehicle came back in worse condition…"
Efficiency & Communication
Pros:
"The waiting room is really nice, service is done fairly quickly for the amount of customers they get."
"I was in and out in less than 2 hours."
"The 'negotiation' aspect was pretty easy since all the numbers were right in front of me."
"They did everything in their power to make sure I was satisfied and that all my questions were answered."
"Service is completed very quickly and informed me that all point inspection is done and no issues."
"Reydel’s method of communication during the inspection and repair process was helpful, transparent, and impressive."
"The team made the entire process smooth and easy."
Cons:
"I had to wait a lot of time and the process took more than a week for me to get vehicle."
"I appreciate the organized availability of the loaner car, but it was problematic to have the loaner for 5 days with nothing done, and then having to use a loaner car again for another 5 days."
"I was told the job would take 1.5-2 hours it took the entire day."
"Only thing was that we spent 3 hours for paperwork, before driving 5 hours back :)"
"The service should be $40 and went to $291. The service should been 1h30m and was 2h30m."
"I sent daily messages to Alec, the sales rep, to request the missing items and got vague responses every day."
"I have sent him two emails concerning the tire pressure sign that appeared in the screen after driving two miles from the dealership... none of these two emails has been replied or attended to."