City Motor Group Inc Reviews Summary

Vehicle Quality

Pros:

• "The selection of cars are so well kept and clean."
• "It rides great and my mechanic gave it a thumbs up!"
• "The car is awesome and I'm so happy I got my first car here!"
• "The car is well taking care off, The whole team was great, everybody is friendly, best place to buy a car."
• "The car was just as pictured."
• "I’m out of words of how amazing this vehicle is in perfect condition."
• "The car is beautiful and in great shape."

Cons:

• "About a month after owning this vehicle the car breaks down :(."
• "$900+ repair needed to replace emergency braking radar."
• "Bought a truck for $17,000 and I’m having to put in between $1500-2000 worth of work into this truck."
• "The car leaks with water every time it rains. Now leading to water damage and electrical issues."
• "The car had multiple stains and scratches that were not shown in the pictures."
• "Vehicle had numerous scratches & dings."
• "Bought a used Ram Truck from this dealership a few months ago and I am currently putting over $1500 worth of work into the truck."

Customer Service

Pros:

• "They were very helpful and had a nice inventory. Omar was great in getting us what we wanted and the fees are very competitive."
• "All staff were very nice and helpful to me!!!"
• "Ahmed made my car buying experience so easy and convenient!!"
• "Had a really pleasant experience with City Motor Group."
• "Great Friendly staff they answered all my questions... Happy with my Ford van I love it."
• "Thank you to John, Josh and Zach who were extremely friendly and accommodating."
• "Upon walking in, you are immediately greeted like you're family."

Cons:

• "Wouldn't return phone calls and never followed through on promises such as having it detailed."
• "Very, very disappointed and worry for anyone else that would go there that doesn't know how to buy a used car."
• "I wouldn’t go back here."
• "They're very rude and rush you off the phone."
• "They are extremely rude and only speak to customers in English, they speak to each other in Arabic or some other language so that the customers do not understand what they are saying."
• "The staff is extremely rude."
• "I was basically yelled at by Ziad."

Pricing and Fees

Pros:

• "They found me a good bank with low APR and low monthly payments."
• "The price and financing was perfect for my credit being fairly new."
• "I was definitely prepared for the Sales Tax & Registration fees and Doc Prep."
• "No haggling but total cost to drive off the lot was very competitive."
• "They are very reasonable with pricing and go above and beyond to give you the best rate possible."
• "This dealership gave me the best rate through their credit union vs 4 other dealerships who all wanted to play games."
• "I got a great deal from him and he was very professional."