Johnny Rockets Reviews Summary

Food Quality

Pros:

• "The food is good the place is clean everything was perfect."
• "The spicy Houston is so good for people who like spicy food like I do."
• "Had the Bacon Cheddar Burger and a Strawberry Shake. Both great."
• "philly cheese steak was good."
• "The fries were tasty and well fried."
• "THIS WAS LITERALLY THE BEST BURGER I’VE EVER HAD IN MY LIFE!"
• "Burger and soda were yummy."

Cons:

• "Food wasn't great."
• "The hotdog was salty. The Philly cheesesteak was burn."
• "ordered food was cold."
• "The food took almost 2 hours, my chicken was raw, no bacon, no dressing and no silverware."
• "The food was poorly prepared as in the burger and it’s accompaniments were half way off the bun."
• "The food was terrible the fries were old and the burger was even cold."
• "The chicken tender were nasty."

Service

Pros:

• "The service was amazing they were so nice the place is cute and has a great aesthetic."
• "The waitress was excellent."
• "Had lunch here on Wednesday, Dec. 30th, and I have to admit I have never been at a restaurant where all the staff seemed to enjoy working."
• "Staff is very friendly and they are always willing to assist."
• "The waitress I had was super friendly and checked on me thru out my time there."
• "Jeffrey was a great waiter to me he went above and beyond what I expected."
• "The staff was really friendly and my food came fast."

Cons:

• "Manager was very rude my food wasn’t cooked."
• "Customer service is terrible. It takes me 30 minutes (my entire lunch break) to order a kids meal."
• "No one so much as offered us a menu or said hello."
• "Severely lacking customer service."
• "They make you wait for even basic items, it's a burger joint and they take ages to give you burger and fries."
• "The customer service in this place is terrible, the serving staff is very unfriendly."
• "The service is terrible. The wait is so long because they all pretend to not see people standing waiting to be seated."

Atmosphere & Cleanliness

Pros:

• "It was super busy and the food was good."
• "I could see everyone in the kitchen and they were all talking and working as a team."
• "Great atmosphere for a busy joint."
• "This place is awesome! I love the 50's hamburger place theme and the customer service was great."
• "I love this Restaurant. I like the feeling from old times."

Cons:

• "There were small flies in the restaurant."
• "The floors were very greasy."
• "Place is dirty and we got sat at a dirty table."
• "Most disgusting restaurant I’ve ever been to my glass was extremely dirty."
• "The bathroom had no hand washing soap."
• "The floors were literally a slip n slide lucky I ain’t sue."
• "The table was filthy, I had to go to the lady’s room, wet some paper towels with soap and clean our table."

Management & Staff

Pros:

• "I could see everyone in the kitchen and they were all talking and working as a team."
• "The management was around doing absolutely nothing whilst she was doing this IN FRONT OF THEM."
• "The place needs better management and better staff training it’s very obvious who’s pulling their weight in the restaurant."
• "Running around now stop between the kitchen and tables and making everything magically appear when needed!"

Cons:

• "The management was around doing absolutely nothing whilst she was doing this IN FRONT OF THEM."
• "The place needs better management and better staff training it’s very obvious who’s pulling their weight in the restaurant."
• "There seems to be a lack of management in this place."
• "It looks like it’s missing a manager. There’s no staff enough on busy days."
• "Very long wait in line because the manager decided to not use the empty tables ( half the place) because he has only 2 waiters."
• "The Johnny rocket’s at the Elizabeth mall was the worst at attendance. It was no manager at the site."
• "Need new management!"