Westfield Animal Hospital Reviews Summary

Staff and Service

Pros:

• "The entire staff from front desk to back of house are dedicated, professional and pleasant."
• "Dr. Neumann treats all pets as if they were hers."
• "The docs and assistants are really great and sincerely care about your pet."
• "The staff too are super nice, friendly and professional."
• "They are so efficient and their techs are amazing, friendly and helpful especially during a pandemic."
• "Doctors, Technicians and Staff always attentive, caring and helpful."
• "The entire staff is great and always friendly."

Cons:

• "Became one of the worst clinic I’ve been to."
• "Very unprofessional and uncaring."
• "Every time I come here, they are nothing but miserable girls there and they are rude as well."
• "The Dr's are very nice, some of the receptionists not so much."
• "Absolutely the WORST customer service I’ve ever experienced."
• "They have become very aggressive in tone now."
• "I have never experienced such unprofessional, rude, lazy, and inefficient service in my life."

Medical Care and Treatment

Pros:

• "Medical care is appropriate and good."
• "His surgery appears to be a job well done, thank God."
• "After visit, routinely get call with follow up testing results."
• "The doctor the staff were very helpful and they gave Nicco the proper medication to help his ear infection."
• "Dr. Jablecki is so thorough in her exams and thankfully we were able to catch our pup's cancer while it was still treatable."
• "Dr. Jablecki, who makes a point to make your animal feel comfortable, she's an angel."
• "The doctors have excellent bedside manner and are very thorough."

Cons:

• "The first time, with a different vet than our usual, he missed a vaccination for one of our puppies."
• "They treated her for something totally different and didn’t know what she was actually there for—scary!"
• "Paid close to $500 to be misinformed about my dogs pregnancy status."
• "I am so upset and in shock that something like this would happen."
• "I cannot believe after being a long time loyal customer, treating five dogs, I could not get an appointment for a simple ear infection."
• "It was a good thing I did find a new vet, because it turns out my dog Rio was misdiagnosed."
• "Also the vets are doing half of their job, they failed to see that my dog had a lump."

Facility and Accessibility

Pros:

• "The facility is clean. You can smell how clean it is as soon as you walk through the door."
• "Boarding is super reasonable, just check out the prices of some of the others in the area and you'll see."
• "The process is very simple, efficient and safe."
• "Mask wearing, social distancing. Who would have thought this would work for a veterinarian visit? But it did. I felt it was a very productive visit."
• "The facility is so clean, doesn’t even smell like dogs!"
• "The extended hours provide a lot of flexibility to get an appointment with little notice."
• "The office area and lobby is full of tons of informative literature and pamphlets for you to take home."

Cons:

• "They never have availability."
• "The earliest appointment they could do was 9 days later."
• "Forget about getting anything done at this vet, the staff at the front of the house did not book an urgent appointment I required to travel."
• "Whenever you call, they put you on hold for 15 minutes, without fail."
• "They put me on hold FOREVER, staff could care less and is not compassionate."
• "Wait time to get an appointment is very long 20-30 mins just to speak to someone."
• "Ugh the reviews are 100% accurate, they will put you on HOLD for 10-20mins minimum as soon as you call."

Cost and Value

Pros:

• "They're reasonably priced, offer boarding and day care."
• "It turned out their pricing was significantly lower for vaccines and wellness exam than the Animal Hospital in Livingston."
• "The Dr here was not only extremely kind but he was honest and affordable."
• "Westfield Animal Hospital really does put you and your pet first, and don't overcharge you."
• "Now with their new wellness plans offered it’s even easier to stay on track of all my pets needs!"
• "Absolutely love it here, finally a vet who cares more about your pet then your money!"
• "I am very happy with the service at Westfield Animal Hospital and would recommend them for your dog."

Cons:

• "They care more about ripping people off and they lack compassion."
• "Our dog received the 'Senior Exam' which included a fecal & urine sample as well as a blood test and a physical exam for a whopping $330."
• "I will pay double the price just to not deal with this clinic."
• "HIDDEN FEES!!"
• "Also very pricey without pet insurance, make sure when they say 'We can trim the nails too' if you don't want them done, because they will charge you another 20$ for it."
• "The boarding facilities were however underwhelming."
• "Extremely money hungry."