Happy Pets Veterinary Hospital, INC Reviews Summary

Staff and Veterinarians

Pros:

• "Dr. Sulner and her staff are so kind and compassionate, I couldn't imagine bringing my babies anywhere else."
• "The vet tech was very friendly, thorough, and patient."
• "Everyone is great here, but I am going to start off by saying Megan is amazing - super attentive and has no problem finding out the answers to all of our questions that we have."
• "From the friendly front desk staff to the nurses/doctors to Alice the groomer(great job on Bailey!), we could not be happier."
• "Dr. Sulner is awesome! She instantly made friends with our 1 year old rescue dog."
• "The receptionist Barbara was wonderful and the doctor and her nurse provide excellent care for my baby they gave her a good sendoff she’s not suffering anymore thank you."
• "Dr. Sulner, her assistants Jay, Deborah and Tyreed are wonderful."

Cons:

• "They had me wait in the car for 45 mins passed my appointment time."
• "VERY RUDE phone etiquette... Instead of politely explaining the cancellation policy, the staff member crudely tells me that they cannot see my pet going forward..."
• "The nurse was rude like the other reviews said and the doctor still hasn't been out."
• "Horrible service. Horrible pretentious doctor who doesn't really give a damn about your fur baby."
• "The manager (Roger) was a bit argumentative he was completely not understanding and rude."
• "This has been probably the most unprofessional vets I have had to deal with."
• "Depends who you get.. Dr. Silit who’s there on weekends we found to be a bit rude and condescending."

Quality of Care

Pros:

• "Fantastic place. The vet was super nice and very helpful with our Charlie."
• "Great staff and doctors! They have helped my Willie cat."
• "Dr. Sulner saved our dog's life."
• "Dr.sulner and staff helped me through having to put my cat down, she was very knowledgeable, and compassionate."
• "The most caring and generous vet you will ever find."
• "Dr. Sulner and the entire staff at Happy Pets are truly professionals."
• "Having a dog with seizures they take very good care of him and our other dogs as well."

Cons:

• "I don't give reviews but everyone need to know about this place. This place is a rip off and I believe they were abusive with our dog."
• "Expensive place. Ok for regular visits but not good when your fur baby has an emergency, even if you reach out the minute they open. Very dismissive on phone."
• "I implore anyone who is using or thinking about using this veterinarian to please not bring your pets if u need more then shots and neutering/spaying."
• "They didn’t want to examine him but still charged me for the visit and want to put my cat at risk by sedating every time I visit."
• "Anything more then that and u risk losing your pet like I did."
• "After a couple weeks they had found out my dog had colitis but it was too late because untreated that disease will attack the liver."
• "After they were done they brought the our dog back to the car which we were waiting in and our dog was shaken in fear."

Pricing and Transparency

Pros:

• "They are completely transparent about pricing/what services are absolutely necessary."
• "I really appreciate the transparency if there’s a problem, they’ll let me know and give some options for care."
• "Great prices compared to our previous vet office."
• "The doctor was very accommodating to my financial needs she was more concerned with the health of my cat jack then getting payment for everything."
• "With the X-rays bloodwork medication exams and other stuff I say they are very reasonable with their prices."
• "The staff at every level makes sure that every decision is well-informed and they are completely transparent about pricing/what services are absolutely necessary."
• "Prices were good."

Cons:

• "But happy pets would not give me back my $75. They never told me the fee was nonrefundable."
• "They over charged us to the tune of $680."
• "A big con is the 3.99% 'Terminal Fee' applied to your bill if you use card."
• "They give you 'freebies' and then at your next visit try to charge for the free stuff saying it was never noted on the computer."
• "They wouldn't give me a spay price without seeing my dog. Then gives me a price of $800 to be spayed!!"
• "All this place cares about is money and not your pet’s well-being."
• "This place is a ripoff.. not like it used to be when it first opened up. They don't care about your pet just your dollar!"

Facilities and Services

Pros:

• "First time visiting Happy Pets and couldn't have been more impressed! The staff was extremely friendly and welcoming!"
• "I love the car side service! Everyone was friendly."
• "Nice friendly staff, clean modern office."
• "Of note, Dr. Sulner does make house calls and at a very reasonable fee."
• "Great Parking."
• "Facilities are very clean."
• "Very helpful and informative to my cats upper respiratory."

Cons:

• "Long wait times!"
• "The COMPREHENSIVE evaluation consisted of a doctor coming in the room for less than 30 seconds and asking one question before leaving."
• "It has now been over a week and I still never got a call back to reschedule so I have found a new vet."
• "Took my dog there with an infected tooth... Waited 3 weeks and NO return call, had to keep calling."
• "They essentially told me they couldn't deal with my dog and left us in waiting while he was sick for over 2+ weeks since the first appointment."
• "I recently moved and had to change vets. They required a $75 new patient fee that I found to be strange."
• "I tried to ask for an estimate of how much prices it would cost to see the dog and get a fecal sample done?"