Snappr Photography Reviews Summary

Category: Photography service

Address: 371/1A Canal St, New York, NY 10013, USA

Phone: +19177221234

Rating: 4.6
based on 331 reviews.

Customer Service

Pros:

  • "Very supportive customer service that even came up with some suggestion to tailor the service more."
  • "The booking process was really easy and the customer service was great."
  • "I mostly spoke with Kaye and she made sure I was matched with a photographer that fit my needs."
  • "The rep, Carina, was very helpful and tried many times to find a photographer."
  • "The customer service was excellent from booking all the way through receiving and ordering photos directly from Snappr."
  • "The customer service department responds very quickly by email and/or text."
  • "The customer service was amazing, jumped right in when I had an issue and secured another photographer to keep my appointment time."

Cons:

  • "There was a bit if difficulty coordinating with the sales person."
  • "Pathetic service. Photographer do not reach out to you even after you drop message. Their customer service is not helping."
  • "When I tried to reschedule, we could only submit a ticket and it took an hour or so for someone to get back to me despite being marked urgent."
  • "Customer service is not great either."
  • "And your phone rep was rude and pushy."
  • "Moreover, I reached out to Snappr Customer Service without any attempt to fix this disastrous situation and photo shoot."
  • "This level of customer service is unacceptable, and I am deeply disappointed with Snappr's handling of the situation."

Photographer Professionalism

Pros:

  • "Tatiana was prompt, professional and friendly."
  • "She was so kind, polite and patient during the whole process."
  • "Sue reached out well in advance of the shoot to confirm details."
  • "Francisco was an absolute delight, very professional and efficient."
  • "Weston, the photographer I chose, was easy to work with and he understood the moment we wanted to capture."
  • "Our photographer Corey was personable, professional, and extremely talented."
  • "Jenna our photographer was professional and very fun to work with."

Cons:

  • "THINK TWICE BEFORE YOU USE THEM. THERE IS A CHANCE OF NO SHOW."
  • "Photographer canceled on me 1 hour before."
  • "Major warning!!! Do not book through this app! The photographer and the company cancelled a day before my event which is super unprofessional."
  • "Used Snappr to find a photographer to secretly take photos of my proposal. Photographer canceled on me 1 hour before."
  • "They sent a photographer (she was lovely) who does not provide those services."
  • "Snappr paired me with their 'go to photographer' for my engagement and she was one of the most rude, unprofessional people I have ever worked with."
  • "Elizaveta showed up 15 minutes late for our 930am start time and had to be implored many times throughout the shoot, to actively take pictures as events were happening."

Photography Quality

Pros:

  • "She and her husband were very pleased with their photos, so romantic and beautiful."
  • "The pictures were amazing."
  • "The finished photos were received in 2 days and were beautiful!"
  • "I absolutely LOVE these photos."
  • "The pictures are amazing."
  • "He took amazing candids and really captured the energy of the party perfectly!"
  • "The photographs are exquisite, so much better than we had expected!"

Cons:

  • "DO NOT use Snappr Photography. I booked a newborn session with the cute poses and baskets, etc. I did NOT get that service."
  • "Overall, it was a disappointing shoot, to say the least, made significantly worse due to the obvious fabricated fee, which made a $550 shoot, a $750 shoot, which I NEVER would have knowingly booked with Snappr or this photographer."
  • "The quality and framing of photos could have been better but it was good for the price we paid."
  • "Snappr paired me with their 'go to photographer' for my engagement and she was one of the most rude, unprofessional people I have ever worked with."
  • "Not only this but the quality of her photos were horrible and she failed to take photos of what we asked for."
  • "Pictures were ugly and I could have easily taken pictures like that with my IPhone."
  • "The photographer did show up for a shoot which itself was subpar and well below the quality that I had experienced with other photographers."

Platform Usability

Pros:

  • "Snappr was easy to use and very reasonably priced."
  • "It was a memorable and awesome experience using Snappr."
  • "I am SO HAPPY I FOUND SNAPPR!!"
  • "Everything about booking a photographer with Snappr was effortless."
  • "Snappr was so easy to use!"
  • "Extremely easy to use website and very user friendly."
  • "Snappr is a great service booking a photographer. Very simple and easy to use."

Cons:

  • "I caution those interested in Snapr and / or Elizaveta to not make the same mistake I did and PASS on both."
  • "This company is joke, do not trust them."
  • "The Snappr app is horrible. The interface is very basic and it is super buggy and crashes constantly."
  • "And the app on iPhone does not work."
  • "However, we did not like that we do not get to keep/download the digital copies of the evening."
  • "Regret it won’t do it!!"
  • "One of my friend did photoshoot with them and photographer wrapped up everything one hour earlier and left leaving customer throwing their time and money."

Value for Money

Pros:

  • "Snappr's pricing was incredibly reasonable and you get all the digitals of the photos shot within a few days of the event."
  • "Thanks Snappr for connecting us with great photographers at a decent price point."
  • "Affordable pricing and great quality 😊"
  • "Such a great service and incredible value for the $$."
  • "Everything went great for me at an affordable rate with snappr."
  • "We got high quality professional photos for an unbeatable price, highly recommend Snappr for any type of shoot."
  • "Also the cost was half of that going through other channels but the same quality."

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