Land Rover Parsippany - Service & Parts Reviews Summary

Customer Service

Pros:

• "This was the best customer service I received in a while. Five star service!"
• "Exceptional customer service! Always full disclosure / clear explanation of the work that needs to be done prior to it being performed."
• "The service department at Parsippany Land Rover is impeccable. It’s visible how well they value their clients from the moment you pull into the station to the time you leave."
• "Everyone is very friendly & my Service Advisor Mike Barbone is extremely knowledgeable, professional, friendly, trustworthy & understanding."
• "Anthony was extremely professional, and courteous. He delivered my car on the same day as promised."
• "The entire process and especially the arrival and departure procedures are streamlined and carried out with utmost customer care."
• "Service adviser kept me informed of progress on the repairs made and everything was done perfectly."

Cons:

• "Always so disappointed with service here."
• "Given the premium paid for Landrovers there's an expectation that you will receive premium customer service. I've received less than basic customer service."
• "Unfortunately, my experience has not been a pleasant one. I brought in my leased car for service and I was never told that I would be charged $970 dollars."
• "Service guys are very nice, polite, and answers any questions. However, the girls at the cashier/payment area have poor customer service."
• "The girl who helped me was rude and not helpful at all... When I asked her a question she replied with an attitude."
• "I called the Director of sales and services and he never returned my call, instead he texted me and simply brush it off and implied I was at fault."
• "The staff were rude and unprofessional and I don’t appreciate it."

Maintenance and Repairs

Pros:

• "The team quickly diagnosed the situation and ordered the part, which was on 4 day back order."
• "They fixed the issues and had my car done and ready to go in a reasonable amount of time."
• "I had a radiator issue with my defender, called and the way they handled the situation with getting me a loaner and getting me in and out was superb!"
• "Bob and Parsippany Land Rover prioritized my issue and delivered a fix quickly."
• "Service quality is excellent.... friendly and courteous.....maintenance issues are discussed thoroughly to ensure a problem is understood."
• "Top quality service and work. I’ve been going here since 2018 and have never gone back for the same maintenance twice."
• "They replaced my tire and got it back to me in a few hours, and it was so clean when I picked it up."

Cons:

• "I was without plates and registration for 3 weeks after the 30 day grace period."
• "I was not pleased with the service and/or concern for my safety. The bolt that connected my brake system came out totally!"
• "Bad experience, my car was just to perform a recall and the Service Staff changed the service due date in my dashboard."
• "What a horrible experience 🥲. Took my vehicle in for annual service and was given a faulty/damaged loaner vehicle which almost cost me my life."
• "Very little help with a brake vibration issue on a car with 13K miles and still under warranty."
• "I shouldn’t have had to bring my car in for brakes 3 months after buying."
• "It's been in the shop their more then its been with me."

Facility and Convenience

Pros:

• "Location is very accessible and clean."
• "After I left, I received a video of the inspection via email and text of things that might require maintenance in the future."
• "The entire experience at Land Rover Parsippany is seamless and user friendly. Pick up and delivery punctual and courteous."
• "Easy to book appointments online and if you are eligible/if there is availability they even offer a loaner while your car is in the shop."
• "Great service, we received a video of the preliminary inspection of the car."
• "Took my car in for a scheduled service. Super easy to make an appointment online and there was no wait for a loaner."
• "I came in for regular scheduled maintenance as well as correcting a few minor digital and fitment issues. Was provided a great loaner vehicle."

Cons:

• "EXPENSIVE!!!!"
• "A few things that I would like to comment on: I booked my car in to be serviced on a specific date... For the cost of the service, I was hoping the car would be washed. It was not."
• "I paid $1,300 for my car to be serviced for regular maintenance and overall check of the car... They didn’t offer a loaner and when I picked up my car, they didn’t even clean it."
• "I emailed the GM, Bill Gonyea twice and left 2 voice mail messages, no response."
• "The last service I received a loaner wasn't immediately available so they called me an Uber, and put the wrong address into the system so I ended up on a random block in Newark NJ."
• "Car service is fine but I was surprised that car was not cleaned and washed after service."
• "They had it for a week and didn't even bother to clean the windshield, much less any other part of the car."