John Starks Kia Reviews Summary

Customer Service

Pros:

• "Everyone was professional and personable, especially, Serge. He helped us find the right vehicle for the right price."
• "We cannot thank Maria enough for everything she did! The process was smooth and she never made us feel pressured into getting the car right there and then."
• "Maria was very helpful and lovely."
• "The rest of the staff was just as amazing as well!"
• "Thank you to all John Stark service center employees especially Shane 🙏 say Mark sent you they will hook u up I give John Starks Kia service center 10 🌟 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️ 🌟"
• "Damian made the experience a great one. He wasn't pushy, like at most places."
• "He made sure he listened to my needs and explained thoroughly how to use the new features when the car arrived."

Cons:

• "The dealership's lack of transparency was evident throughout the entire process."
• "The finance guy tried to push extended warranty on it before he would tell me what the payment was to be."
• "Just to make a sale, they will share your social security number with other third parties dealerships."
• "I came here to get an oil change after setting up an appointment. Once I got there, I was not serviced because they claim they couldn’t honor my warranty."
• "Had a bad experience at this Kia dealership."
• "The salesperson who attended to me was incredibly pushy and seemed more interested in making a sale than addressing my needs as a customer."
• "Customer service, the worst I ever experienced."

Staff and Sales Team

Pros:

• "David Manheim was great and I highly recommend him if you stop by."
• "Maria Teri was very personable. She was so helpful and explained to us everything very clearly."
• "First time purchasing a car, I am very pleased with the customer service."
• "Damian at John Starks Kia. Great price from the very beginning. No back and forth."
• "Maria was awesome, she worked fast and knew exactly what I was looking for."
• "David is such an amazing help, very informative and not pushy, along with his other sales teammates."
• "Ason got to know us as people rather than a commission."

Cons:

• "I wish they help is with prices on car add access they make u pay over sticker prices and make u pay more taxes."
• "Lease contract was sealed Christmas Eve, except I had to wait after Boxing Day for my insurance to come thru...went to pick up the car & suddenly, the lease wa$ up! I'm, really & truly, angry/vexed."
• "Baited me in with an online offer at sticker price and after wasting hours negotiating a trade in, revealed they were actually charging $7000 above sticker and would not honor their online offer."
• "I did not end up buying a car from this dealership because they wanted a whopping $7,000 (that's seven thousand American dollars) on top of the MSRP."
• "We dealt with salesperson named ASON AYUSO. He tried pressuring us to make a deal with him and because we wanted to think about it, he chose to be rude and give a disgusting attitude."
• "When I arrived, they didn't have the appointment on record, but more frustratingly the sales representative that I met with told me the car was not available."
• "All in all the sales force is very aggressive and I didn't like that and I never got to see the car I came for."

Facility and Amenities

Pros:

• "I had a great experience, this dealership has a great vibe and good ambiance."
• "Parking is limited but they will make accommodations."
• "Not to mention, before handing over the car, it undergoes a car wash and you receive it nice and shiny and ready to go!"
• "The service all around is unmatched."
• "The support staff at the dealership was excellent."
• "Only dealer that pops confetti for you when you finish signing!!"
• "They let you pick what you want and provide you with updated inventory to choose from."

Cons:

• "The dealership has very little parking."
• "Horrible Service department. They force you to sign a contract to pay for any out of warranty issues they find on the vehicle."
• "This dealership has inconvenienced me in numerous ways. I would not recommend the service department to anyone."
• "The show room floor was a little hectic. Some sort of misunderstanding among staff personal."
• "I felt my time (4 visits) earlier was wasted with no regard whatsoever."
• "I was there in search of a Kia Carnival. They had 2 in stock, one of which I really liked, but not for an almost $7,000 price mark up!"
• "I recently had an extremely disappointing experience at John Starks Kia, and I feel compelled to share my negative encounter with others."