"Called Monday morning to see if they had the Seltos EX in white... By 3:45 I was out the door in my beautiful new car!"
"Buying a car is usually very stressful, but I have to say this was all around a great experience!"
"I had an amazing experience at Motion Kia when buying a pre-owned car."
"Walked away with a new lease with more features for less money and absolutely no pressure."
"These gentleman did not waste your time with back and forth negotiations, they worked with me to get me a quality car at a decent price."
"I have had a very pleasant car buying experience. Super quick and accommodating."
"Visited them today to buy a car... they offered a phenomenal deal on trade in and came down on their asking price for the vehicle I was interested in."
Cons:
"Recently read that the owner stated vehicles are not priced above MSRP...simply not true!!!"
"Quoted me 425 dollars to lease a Kia Forte LXS 😂😂 that’s a lease, not finance."
"Tried charging my wife $200 for a semi synthetic oil change, air filter replacement and multi point inspection on a 15k mile car."
"They quoted me $946. That is over $200 more than any other dealership."
"The price he quoted us was over $57,000... this dealership is marking up their cars due to the demand for them."
"They offered us 4000 less than trade in value for our car and added on their market adjustment."
"The dealer is taking advantage of people with markups above MSRP. $5k ?!"
Customer Service
Pros:
"Jamie, the sales rep was helpful and professional."
"I am very confident in them and feel very well taken care of."
"Everyone at Motion Kia is friendly, considerate and helpful."
"The guys at Motion Kia in Hackettstown have taken very good care of me since I purchased my Optima back in 2018."
"John, the parts manager was completely professional."
"Service Manager Victor and Service consultant Blade are always very helpful and accommodating."
"I really appreciated the loaner car. Alex made the whole process easy!!! MANY THANKS"
Cons:
"I've left messages for both the GM and sales manager with no call back."
"To say I'm upset and angry with this dealership would be an understatement."
"Spoke to a manager about my car today. Have had many issues with the car purchase. Managers name was SAL. He was extremely rude and seemed completely uninterested in helping out."
"The manager was within earshot of this and came over, and instead of apologizing for his salesperson's behavior, he told me that I was the one being disrespectful."
"Each time I have to go in to renew my temporary plates the sales manager acts as if I'm bothering him and he doesn't have time."
"The salesperson insisted that I had to talk to the manager before I could leave, and I found that odd and very demeaning."
"The man that works in service has no clue what customer service is."
Dealership Experience
Pros:
"The service level and support at this Kia dealer is amazing."
"Everyone was courteous and actually listened to what my needs were."
"The entire sales team made me feel comfortable and welcomed."
"The staff is super courteous and they truly care about their customers."
"I will always highly recommend motion Kia because of their amazing work, they make you feel at home and it's like family."
"Everyone involved in the sale of my car were very helpful."
"Everyone at the dealership was friendly and welcoming."
Cons:
"Easily the worst car buying experience I've ever had."
"Horrible!!! Stay clear. Never been treated this bad at any other dealership ever."
"Avoid, I was unhappy with the way that my lease end and subsequent purchase was handled."
"Although the workers at Motion are friendly and always treated my wife nicely, I will never buy or have my vehicles serviced there again."
"Very unhappy with this place. We had our hearts set on the new telluride and had put a deposit down on a car for them to have it ordered."
"Fair warning to anyone who gets their car serviced here as they hire and protect thieves."
"Really unfortunate experience while shopping for a Kia here today."
Vehicle Quality
Pros:
"I've had the Optima 3 weeks and I am very pleased with it's features and performance."
"We've owned and own a number of vehicles including BMW, Audi, Toyota and this car is a great value and lacks nothing."
"I'm loving my new Seltos!"
"The car is excellent."
Cons:
"Everything that I had worked towards, in surprising my daughter, was flushed down the toilet."
"TERRIBLE. We bought a used Kia from Steve. Now, more than two months later, we still don't have the title and can't register the car."
"Unfortunately the car died at only 107K miles."
"Would never buy there again. They sell you a car and don't tell you about the class action lawsuit on cars because they burn oil and your engine locks up and you almost crash."