"Our salesman Vito was extremely helpful, polite and friendly from the moment we entered the dealership."
"The whole team is very welcoming every time and our salesman Vito was Amazing!!"
"Ty at DiFeo is so genuine and kind."
"As a first time car buyer this has been an excellent experience."
"I had the pleasure of visiting this top-notch car dealership today and I'm thrilled to give them a five-star review!"
"I fully recommend at least inquiring with the folks at Difeo Kia if you have interest in a new or used car."
"I highly recommend this location to anyone. Another great experience at Difeo Kia!!! Our service advisor Matthew is AWESOME!!!"
Cons:
"This was my second time visiting this dealership. My first time a 'vacuuming' of front seat was supposed to be included not done."
"We purchased a certified 2021 Telluride here and it was by far the worst car buying experience of the 30+ cars I've purchased in my lifetime."
"It’s sad that I have to give this poor review since I’ve purchased 4 vehicles from this dealer over the last ten years and was quite happy with the sales and service departments until now."
"Unfortunately, though, Kia is selling beautiful, comfortable, economical vehicles WITH DEFECTIVE ENGINES."
"I the worst service and customer service I ever had at a car dealer."
"I will never purchase a use vehicle from this place again."
"BEWARE! This is the worse KIA dealership in the area... I called the dealership to complain of an issue with my car just to get passed around like a hot potato."
Sales Experience
Pros:
"Vito was an amazing efficient salesman. I made an appointment with him to get out of my current lease and into a New one."
"We worked out a great deal to buy out my lease at the end of its term."
"The whole process from start to finish was actually fairly quick compared to other dealerships we had went to."
"Overall this was probably the most painless car purchase/leasing experience I've ever had."
"I had a wonderful experience buying my car here with Vito. No pressure, no hard sell."
"Al Angelo was very knowledgeable about the car that we were looking at."
"Place is great!!! Quick, efficient, and very kind."
Cons:
"I purchased my 2020 Kia saranto.from there and i went to change my oil and there told me i have a problem but its cover woth warranty. That was 8 month a go now Been waiting for a part since December.. and I called them a few times to find out what happened with part. And no one ever called me back."
"Only negative I have is that we never received a call when our plates arrived, we ended up calling about two days before our temporary expired to make sure they were in."
"Came in for a promotion that would have worked perfectly for my situation. I was shown new cars which weren't part of the promo and my salesman bad no idea what the promo was to begin with."
"Went back to dealership next day after calling salesman and him telling me to come back and they said they can’t help I have to go to Hyundai who wants to charge me $209 to reprogram with no guarantee it would work or 358 for a new one."
"Also when got home found out they snuck a 1000 interior exterior useless warranty into the price when I was clear that I didn’t want any warranties."
"I thought my experience was good until I left dealership got home and the remote for car didn’t work and I couldn’t lock my car."
"The only solution offered to me was to drive, adding a quart of oil ($11.49) every 800-1000 miles until the engine eventually seized, stalled, or potentially caught fire."
Staff and Service
Pros:
"Sammy was very helpful and knowledgeable."
"Vito was excellent, asked us very detailed questions to understand all of my needs so that he could put us in the right car."
"We had such an amazing experience. Chris was polite, knowledgeable and, most importantly, real."
"DiFeo was able to beat the best offers we received from a few local dealers."
"Exceptional Service at DiFeo Kia – Highly Recommend!"
"Awesome buying experience! Managed to get a good deal on a used Kia even in these times."
"We got our car at DiFeo a few weeks ago and could not be happier with our experience!"
Cons:
"I could run out of characters talking about great my experience with Sammy Chow was."
"I contacted Joey many times after the sale asking where our replacement parts were that they promised, only to be ghosted by him since we had already signed paperwork and he got the sale."
"It’s very disheartening when a long time customer is treated this way!"
"I am shocked and disappointed at what occurred."
"Neither Difeo or Kia Corp will cover the oil consumption test."
"The service manager was very respectful. But again once I feel, I’ve been ripped off I will never go back to a place again."
"Needless to say I will not be revisiting this location and discouraging my fellow Kia Panel members as well whom live this side of New Jersey."