AVP Service Center Reviews Summary

Customer Service

Pros:

• "The staff is very friendly and do their best to keep customers updated on their vehicles."
• "Just received a call from the new service manager and I appreciate him reaching out."
• "The staff was amazing. Super friendly and very informative."
• "They both were very professional took time out to communicate with me and explain things to me."
• "Kerstin, the office mgr and scheduler kept me appraised of the job status."
• "Jaz and Jason is the best combo behind that desk... you walk out knowing you car is good."
• "Everyone was very helpful and friendly."

Cons:

• "This place and the people that work there are very unprofessional."
• "They really need to step their game up and conduct the service center itself more organized."
• "I have had a severe lack of communication from this center."
• "This place is a joke. They are unprofessional I dropped my truck off first thing in the morning with an appointment and never heard back from them."
• "I will not be returning as the communication at this location is extremely poor and unprofessional."
• "never heard back from them until I called the following morning."
• "mechanics do not provide you with any status of repair."

Pricing and Honesty

Pros:

• "Prices for services are also very fair and they are very honest."
• "Very nice and knowledgeable staff, very honest pricing and realistic expectations."
• "They helped me with the price and made it work for me very understanding and knowledgeable."
• "They saved me over 1400 💲in work."
• "Very honest folks. Kudos and keep up the great work."

Cons:

• "Wouldn't leave any rating they ripped me off for over 1600 check engine light on."
• "They quoted me at 2,640$ to replace my blend door in my heating box.. I brought it to another mechanic who quoted me at 900$."
• "Beware they we're wrong should told me an said would give me my money back well its bein month giving me run around."
• "I feel as though I am being robbed and lied to by this company."

Professionalism

Pros:

• "From start to finish they were nothing less than extremely polite and professional."
• "They both were very professional took time out to communicate with me and explain things to me."
• "The front office staff is amazing and very helpful. They make sure to describe whatever is wrong with your car in great detail before any work is done."
• "The staff was very professional and the service was A++++."
• "Super professional office staff, completed the job in a few hours."

Cons:

• "This place and the people that work there are very unprofessional."
• "This is the worst mechanic experience I have ever had."
• "This place is a joke so slow and treat you like your the bad person for your car being broke."
• "I will not be returning as the communication at this location is extremely poor and unprofessional."
• "This place is horrible."

Timeliness

Pros:

• "Great customer service. got me in & out with great timing."
• "without sheduled appointment they took me in and fixed a major problem in the spot; professionalism, instant answers and results all in the same day."

Cons:

• "They kept my vehicle for approximately 3 weeks."
• "Told me one hour ended up taking all day."
• "Had my car for over a week, Everytime I call to see if it's done I get a different story every time."
• "Here we are a whole day and a half later & still my car hasn't even been looked at yet."
• "had to wait 2 days just for something routine!!!"
• "avp does not do good work and they hold your vehicle for extremely long periods of time."
• "Horrible business they've had my car for over a month every time I call them for updates they never have any answers always give me the run around."

Recommendations

Pros:

• "I still continue to recommend them to all of my friends and family."
• "I would highly recommend them to anyone who needs any kind of Automotive work done on any vehicle."
• "I would definitely recommend this place."
• "I would definitely recommend this place to anyone that is looking for an honest repair shop to take their car."
• "I highly recommend AVP for any repairs on your car."
• "Highly recommend in fact I will be taking my car there for oil change and inspection. Recommend 💯"
• "AVP is awesome: thorough, honest, meticulous, and fair."

Cons:

• "Stay away! The body shop we took our car to sent it APV to have the rear suspension work done... The alignment wasn't done right and the car was making a horrible noise."
• "Save your time/money and go somewhere else."
• "DO NOT GO THERE."
• "Go some place else. I will be."
• "I would not recommend this place to my enemy."