DCH Brunswick Toyota Service Center Reviews Summary

Customer Service

Pros:

• "Friendly customer service."
• "Christine Branham was an excellent representative for Toyota Service Center."
• "Very prompt response to any of your concerns and fast service which I really love about them."
• "The service representatives and technicians are always respectful with my time and needs."
• "The staff was very friendly and inviting! I look forward to going back for service now."
• "Great staff. Explained everything, had me wait for a reasonable amount of time, offered to drive me home if I did not feel like waiting."
• "The employees are very professional."

Cons:

• "There is zero follow through or update of commitment cannot be met."
• "Some employees there have no soft skills and are extremely rude at any customer service level."
• "now the service representatives does not talk to you. they don't even look at you."
• "I am going to this dealership for last 20 years but never seen this type of attitude and mistakes."
• "I gave them once 5 star due to the good service I received. But, my last visit was awful, and I would not trust This dealership anymore."
• "The agents in the service center were not taught how to handle customers, no greeting, not a smile in their faces."
• "They do not return voice message neither, with very poor attitude."

Facilities

Pros:

• "The waiting area in the service area is very clean."
• "Customer lounge area very comfortable, vending variety was a ten."
• "Complimentary coffee was also a bonus."
• "Great reception with snacks through you stay/during the service period in a waiting area."
• "A very nice service center. They are pretty expedient."
• "The waiting area and bathrooms are clean and well maintained."
• "Nice waiting area with some refreshments."

Cons:

• "Hand dryer and auto paper towel dispenser in the restrooms don’t work and the coffee machine was broken hence 2 stars."
• "what’s up with all the dogs? There is an office in the customer area with windows where someone has 3 dogs, it’s messy and unprofessional."
• "Then be seated in a waiting area with no or terrible WiFi and wait forever with no news of your car or service."
• "Not sure why they closed their computer waiting room where we can browse during waiting and they need to resume their car wash services as well."
• "The inefficiency and negligence regarding paying customers and relationship management is pathetic."
• "The place itself is very clean with plenty of space to sit and wait if you desire to do so."
• "They used to wash your car when serviced, but you don’t even get that anymore."

Service Quality

Pros:

• "In my opinion, this service center works very hard to provide quality service with fair and honest pricing."
• "The brightside is that the employees there are friendly and only charged me half since it was such a fast and easy fix."
• "By far best expierencs ever had in a dealership."
• "Wonderful service! Been visiting DCH for 3 times in a row in the past 1 year. Never a glitch so far."
• "Was very surprised and impressed that they washed it too!"
• "Busy service center but team is friendly and efficient."
• "They also fixed my noisy muffler without me bringing it up."

Cons:

• "Certainly while car service you expect at least outer car wash and vacuum. Both the things are pathetic."
• "Other than that other services are a bit pricey."
• "Really slow service. Employees who don’t seem to care."
• "All of their services are overpriced."
• "Unprofessional, slow, overpriced services."
• "They do a very thorough, detailed job."
• "Terrible services, car was sending in on March 11, and it is May 4 now, we still did not get our car back."

Professionalism and Trust

Pros:

• "They are very professional and most importantly, trustworthy."
• "The counter parts Manager Andre Smith is a pleasure to deal with."
• "The General Manager Lisa Ocasio sold me my vehicle at a fair price with no haggling."
• "The persons i dealt with was so genuinely friendly, and they did not try to sell you things that you did not need."
• "He does his best to save customers money and will only sell parts that are absolutely necessary."
• "The staff breaks down all the services and advices you on what your car needs right away and what you can wait on."
• "The professionalism here was perfect."

Cons:

• "They have no interest in you or your vehicle, they only try to push costly and unnecessary repairs."
• "They will charge you for parts without really replacing it."
• "Avoid this location as much as you can, the service person suggests expensive repairs and blatantly put false information in service record."
• "Their service department is horrible. From over inflated prices to suggesting work that is unnecessary."
• "Very shady place, unethical and just plain wrong!"
• "DCH Managements GREED and DISHONESTY will likely cost them this dealership."
• "THEY USE 2nd MARKET PARTS. Bought a preowned Lexus... VERY DISHONEST AND SHADY!"