Duck Donuts Reviews Summary

Customer Service

Pros:

• "Staff was friendly and manager Theresa was very friendly."
• "Service was quick and helpful. Order was completed in a timely manner and accurate."
• "Great service from friendly employees especially Kelly Shea, she makes the Duck Donuts experience remarkable with her great smile."
• "Service was awesome and staff very friendly!"
• "The staff were friendly and seemed to know their products well."
• "The customer service is very friendly and the donuts are delicious!"
• "The staff was professional and very attentive."

Cons:

• "Saddest part about this place or should I say the workers I drove 2 hours from nyc as the girl bent down to lock the door I knock she won't even listen to me."
• "The nonsensical ordering practices this will be my last visit."
• "Poorly run. 20-30 minutes for 1 donut for my kid when we were the only ones on line."
• "Regardless of how good your food is I will not spend my money with any company that has no compassion for the disabled."
• "When I called to see what was going on, the person I spoke to was quite rude about it."
• "Every time I order from the drive threw, they get my order wrong."
• "Workers were not friendly."

Product Quality

Pros:

• "Donuts are freshly made to order and to me the price is fair for the quality you’re getting."
• "A local chain that fries up the donut when you order."
• "Donuts fresh and made-to-order. Just Simply Delicious."
• "These donuts are amazing they have such unique options everything my wife and I have tried has been amazing and always fresh and warm!"
• "The donuts are fresh and always delicious."
• "The donuts are made to order and they are hot and fresh and fluffy and so amazing."
• "The donuts were FANTASTIC!!! They are served warm and just what you order."

Cons:

• "But their bacon maple donut did not have enough bacon....but it was an ok donut."
• "So I bought six donuts today in the morning because I like the taste and how you can decorate it with your own choice but what I got is a box full of melted frosting all over, swimming donuts, very sloppy."
• "However the flavor and texture aren't what I prefer from a doughnut."
• "Eh, I've had better. Fresh, soft, warm donuts but Icing melted all over the box and failed to reflect crispy hardened icing as advertised."
• "I enjoy fresh things, but everything just tasted the same."
• "They are SO overpriced and undersized."
• "Coffee was NOT hot and place is expensive. Over $9 for six (6) doughnuts."

Value for Money

Pros:

• "It’s creative concept and good value for the money."
• "I was pleasantly surprised by the price."
• "Much more affordable than other artisanal shops that overcharge due to aesthetics and too many options."
• "If I could give this place 10 stars, I would. Literally the besttt donuts I’ve ever had."
• "Price for coffee reasonable."
• "Best donuts around. Donuts are made fresh to order. So fresh and moist."
• "Great donuts I recommend you eat it while it is warm. The donuts aren't big so don't feel guilty buying more than one."

Cons:

• "The sandwiches could definitely be better... the meat n eggs have been cold."
• "Got a one size only chocolate shake for 6.50 which was overpriced and small."
• "They are unbelievably delicious and the people at the store are super nice."
• "They are light and delicious."
• "These donuts just melt in your mouth. It's moist and not oily like donuts from famous chains."
• "Some of the table should have been wiped clean."
• "Not sure what time this place actually opens."

Atmosphere and Cleanliness

Pros:

• "Nice atmosphere, helpful workers and GREAT TASTING donuts."
• "Great atmosphere and clean."
• "The establishment is clean, organized, staff is very friendly and accommodating."
• "Clean yet friendly atmosphere."
• "Very clean location, the crew was nice and patient as my friends and I haven't really been here."
• "They have tape on the floor for social distancing."
• "When I walked in first thing that you notice is the bright colors and the clean interior which is very spacious with lots of seating."

Cons:

• "Place has 3 tables and a sit down bar. Not the biggest inside."
• "This was a disappointing experience and total waste of money, will not be back."
• "One teenage worker had head down in back on a batter bin and the teenager was on cell phone in the back."
• "I drove 35min to arrive here to find out it’s closed at 4pm."
• "Management is not good though."
• "It's ridiculous that you have to write your order down and bring it to the counter."
• "Then the owner out of nowhere blew up on the phone with me telling me I'm harassing her and that she doesn't need my business."