Jennifer Day Spa Reviews Summary

Customer Service

Pros:

• "They definitely treat you with the upmost courtesy and politeness."
• "Great customer service and they really know how to handle their customers with care."
• "The staff was professional, always smiled and friendly."

Cons:

• "Customer service is the worst."
• "The owner was rude and disrespecting her client saying she was better than her (financially) because the client wanted a refund and she refused."
• "Super rude staff, was told to pay a Groupon fee that was in no way, shape, or form ever mentioned on their site."
• "i’ve never experienced such rude costumer service."
• "It was extremely unprofessional to do so with less than a day in advance and they were very rude to speak to on the phone."
• "Please DO NOT go to this place. This is a complete unprofessional place and they have no respect for customers at all."
• "Very unprofessional staff. As I was getting a massage and laying unclothed on the table with a towel barely covering me, the owner walked in to chat with the masseuse."

Upselling Pressure

Pros:

• "She did upsell but when I declined the other services she did not push it."
• "Yes, they tried to upsell us however we declined politely and they didn't push."

Cons:

• "One thing, I cannot stand whiles massage session was one of the masseuse lady trying to sell more & more services during my session."
• "The girls who did our facial never stop selling extra service to us from the second they met us."
• "They all started to sell every single service and that we needed to pay the Groupon taxes even though they were included in the purchase price."
• "The whole time she is trying to up sale, but I kept refusing."
• "The entire time they kept trying to upsell stuff, even when politely saying no, the staff was super pushy and persistent."
• "Then, they started pushing us for packages that cost 800,900!!!!!! Are you kidding me!!!!!"
• "Also, they relentlessly to sell you a membership during the massage."

Quality of Services

Pros:

• "Found this gem by word of mouth... I feel like a million bucks walking out of this place every few weeks."
• "The spa is very clean and tidy, the beautician is very patient and professional."
• "The services were lengthy and well worth the price we paid!"
• "Wow, Susan is awesome. I've had many messages in NJ and FL and this one hour was the best!"
• "Personally, I believe the facial was the best part! My skin is so soft and glowing!"
• "Absolutely the BEST facial I’ve ever had in my life!! My skin is crystal clear and glowing!"
• "The best deep tissue massage! I have been going here over 5+ years for deep tissue massages - they are truly the best."

Cons:

• "THIS PLACE IS THE MOST UNPROFESSIONAL EXPERIENCE IVE EVER HAD IN MY LIFE!!!!!"
• "She never should have done that. She was very unprofessional & didn't know what she was doing."
• "I am in a tremendous amount of PAIN!!!! Let's start at the fact they refused my Groupon and then had me pay cash."
• "Got eyelash extensions and within a week and a half most fell off my one eye."
• "We both had horrible breakouts after our first visit."
• "Massage therapist gave mediocre massage. Kept scratching me with her nails."
• "This massage was PAINFUL!!!"

Facility and Atmosphere

Pros:

• "The atmosphere is clean and relaxing."
• "When you enter the facilities, its an immediate relaxing feng shui."
• "The spa was very clean and relaxing."

Cons:

• "The front desk states they can not find his appointment."
• "When I arrived, all of the technicians were asleep on a couch right in the front lobby, very unprofessional..."
• "It had a weird smell as well. Do not go !"
• "It's not over the top fancy but also not dirty or grungy."