Kohl's Reviews Summary

Customer Service

Pros:

• "The associates are always friendly and offer a willingness to assist."
• "Jewelry counter ladies are always helpful and seem to be knowledgable about everything in the display counters."
• "The manager, Martha, sorted out a faulty clasp on a necklace I received much to my satisfaction and the check out line was not only speedy, but extra fun with more discounts."
• "Donna was so helpful."
• "Customer service associate was fast and friendly."
• "I am very thankful for the help of sky at this location she helped me find an outfit I had wanted but they didn’t have the size I needed."
• "The employees are very knowledgeable and very friendly/helpful when it comes to any questions you might have regarding the store or any of the supplies it may carry..."

Cons:

• "Customers literally complain all the time about employees being rude, refusing to help them, and long lines."
• "Floor employees not friendly or helpful."
• "Manager very rude."
• "Manager was impatient."
• "Rude and obstinate manager. She is on a power trip and refused to do basic things to satisfy customers well within her power."
• "I was very much disrespected by an employee at this store."
• "Worst customer service experience."

Store Organization & Cleanliness

Pros:

• "Most Kohl's are arranged the same. It makes shopping easier for the customer."
• "The store is large, spotless and well organized."
• "The store looks very clean and they still have a great clothing selection."
• "The store is clean, organized and a little picked over but love me a clearance rack."
• "The store looks amazing! Very clean."
• "Great customer service and great checkout."
• "This kohls got a remodel and has a separate inside."

Cons:

• "Store was empty of a lot of merchandise."
• "I was in Kohls today and I was simply amazed at how unorganized the store was."
• "The clearance racks were in disarray."
• "This is the absolute worse store to shop and work in."
• "I went into the store and was disappointed to see that its changed."
• "Im not sure when they change the layout of store but I really don’t like it."
• "Place is starting to get outdated."

Pricing & Sales

Pros:

• "The best part was that our cashier found a ton of coupons and got us 35% off plus a ton of Kohl's Cash."
• "Kohl's never disappoints. I always wait for 30% off coupon to arrive in the mail."
• "They have pretty good clearance sales on clothing and jewelry."
• "I had Kohl's cash to spend and with the sales going on, saved over $200 today!"
• "They let you stack coupons and sometimes you get Kohls cash."
• "By far has the best deals and you get kohl’s cash and can’t beat that."
• "Prices were down 30-70% & everything on clearance&sale,was in an orderly presentation making it easy 2 pick out my jean jacket!"

Cons:

• "I've never been a huge fan of Kohl's mainly because I feel that they're overpriced."
• "I don't particularly like to shop at Kohl's bc the prices are unreasonably high."
• "The quality of the clothes is far lower at Kohls than equivalent brands at other stores."
• "Regular prices often seem high, but many categories of items are on sale at any given time."
• "Store going downhill... everything is still overpriced."
• "The thing about Kohls. Unless you have a coupon, or a really good sale, their prices are ridiculous."
• "Kohl's is gradually going downhill I believe. The price have gone up, the variety is no more and the quality is degrading day by day."

Additional Services

Pros:

• "Having Amazon returns is great too!"
• "Love that I can return an Amazon product and do a little shopping in the process."
• "This Kohl's Amazon return section is excellent."
• "After returning an Amazon item was given save money on a purchase."
• "They always have Good Products & Prices, especially their Clearance and Reward program!!"
• "I ordered sneakers Monday picked them up Wednesday and got a notification from you Thursday that they’re now $20 cheaper."
• "Only reason to visit kohl's is to return Amazon items."

Cons:

• "There is no security in that store, customers literally steal and leave out side and back doors of the store."
• "Since there is no other way of emailing or calling corporate….the theft at this location is out of control."
• "The employees themselves steal from the store because of how easy it is to get away with it."
• "I normally love kohls, but since the pandemic they won't let you try on clothes."
• "Even with a gift receipt you can only exchange or get Kohl's cash which expires in 2 weeks."
• "I placed 2 orders online which was cancelled the day after."
• "I ordered a pair of shoes offline from kohls.com. they arrived with the sensor tag still on them."